|Forum topic by WorkSharp||posted 1147 days ago||2164 views||1 time favorited||23 replies|
1147 days ago
Dear Woodworking Community,
Work Sharp would like to extend our apologies for any confusion or frustration we created this week with our promotional e-blast offer.
The promotional offer was turned off yesterday, October 13. A new offer was sent to the same subscribers offering a 20% manufacturers rebate good on all Work Sharp purchases at any of our dealer locations. This new offer is valid through the end of October and available to our registered users on worksharptools.com. Our goal is to restore your faith in us and support our business relationship with our retail partners.
We made a mistake by sending an e-blast to our customers encouraging them to visit our new website and take advantage of a promotional offer. We are excited about our new website and how it will serve our customers, but we let this excitement get the best of us. We recognize this was a lapse in good judgment, and did not properly consider the impact this would have on you, our business and our retail partners. We made a mistake with this offer, and ask you to accept our apology.
We apologize for the irritation and frustration this may have caused you. We know that we made a mistake and our relationship with you, our customer is most important to us. We recognize that the e-blast offer and retraction was a step in the wrong direction. We are working to make it right, and humbly ask that you accept our apologies for this error.
The Work Sharp Team