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Forum topic by Don Newton posted 10-14-2010 04:27 PM 1316 views 0 times favorited 6 replies Add to Favorites Watch
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Don Newton

714 posts in 3037 days

10-14-2010 04:27 PM

Fellow Lumberjocks,

This past Tuesday I received the following email from Worksharp;

“Dear DON ,

We are excited to announce the launch of our New Work Sharp Website!
Our interactive new site is user friendly and informative. Get product information, view video demonstrations, order parts, or get assistance from a customer service representative using our online chat.
To Celebrate the launch of our new site we are offering 50% off your entire online purchase. This exclusive offer is only available for a limited time; so start saving on your Work Sharp Tools and accessories today. This is Work Sharps way of saying thank you for being a loyal customer. Share the savings with your friends and family!”

What a great deal….50% off! I was in the process of compiling my order for the wide blade attachment and some abrasive discs (they sell them individually now) when I received the following email this morning;

“Dear DON ,

Due to unexpected problems on our website,, we have no choice but to void our previous offer of 50% off your entire online purchase, using promotion code number W0101050.
This offer is no longer valid as of October 13, 2010. Work Sharp apologizes for any inconvenience this may have caused you.
To show our appreciation for your understanding, Work Sharp would like to offer you a 20%rebate on any Work Sharp brand product purchased from any of our retail partners. Click here for a list of retailers.
This offer is only valid for Work Sharp brand products purchased between October 12, 2010 through October 31, 2010 for owners registered at before October 13, 2010. Do not redeem in store! Offer is only offered through the factories fulfillment center listed below. Offer valid in USA only.
To take us up on this exciting new offer simply download and print the rebate form, fill it out and mail it along with your receipt and UPC by November 15, 2010. “

They withdrew the offer the very next day and replaced it with a lame mail in rebate. Very disappointing! A thank-you for being a customer turned into a big disappiontment.

-- Don, Pittsburgh

6 replies so far

View JJohnston's profile


1614 posts in 2710 days

#1 posted 10-14-2010 04:30 PM

“Unexpected problems” = bigger response than they expected.

-- "A man may conduct himself well in both adversity and good fortune, but if you want to test his character, give him power." - Abraham Lincoln

View EEngineer's profile


1054 posts in 3032 days

#2 posted 10-14-2010 05:31 PM

Well, yeah! If they really thought anyone would take advantage of it, they wouldn’t have offered it in the first place!

As far as I am concerned, this is “bait and switch”. It is covered under federal truth in advertising laws. Drop a dime on them to the BBB.

-- "Find out what you cannot do and then go do it!"

View TheDane's profile


4932 posts in 3082 days

#3 posted 10-14-2010 08:02 PM

I got the same emails … just plain SLOPPY!

Why didn’t they just admit they screwed up instead of blaming it on “unexpected problems on our website”.

Message to Work Sharp: Don’t pi$$ in my ear and tell me it is raining.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Praki's profile


197 posts in 3415 days

#4 posted 10-14-2010 10:55 PM

I got the same emails. Sheesh! One wonders if the response to a 50% off sale is really underestimated by companies. I had a similar mishap with another popular woodworking supplies chain and shop there no more!

-- Praki, Aspiring Woodworker

View TheDane's profile


4932 posts in 3082 days

#5 posted 10-14-2010 11:11 PM

I think what really happened is their dealers and resellers probably raised a ruckus.

Undercutting your dealers and resellers on price is never smart, and I hazard a guess that is what occurred here.

How would you feel if you ran a business and your supplier advertised sale prices to the public that were well below what you had paid wholesale for their products?

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Toolz's profile


1004 posts in 3161 days

#6 posted 10-15-2010 04:06 PM

I must be one of the lucky few. I got an e-mail @ 1:29 PM yesterday stating my order had shipped …and at the 50 percent discount price. I bought the knife sharpening attachment for my WS3000.

-- Larry "Work like a Captain but Play like a Pirate!"

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