|Forum topic by dragondncr||posted 10-09-2010 11:47 PM||1143 views||0 times favorited||3 replies|
10-09-2010 11:47 PM
Today, I recently had a great experience with Homedepot.
I went in looking for a cordless drill driver/impact combo. The customer service rep, Bob, asked if he could be of assistance. I told him what I was looking for, but I didn’t want to spend a lot of money. So, he pointed at the 18 volt lithium-ion LCT200W for $279. I told him, it was more than I wanted to spend, was hoping they would have something in the Ryobi.
Anyway, after searching through the different brands, he suggested looking on the shelves, sometimes they have unadvertised specials. So, sure enough, high up on a shelf, there was a LCT200W with the price at $179. So he goes and gets one of those rolling step ladders. After he brings it down, I noticed the label was for the 10.8 volt set, and say so. Then he tells me, he will need to talk to his manager, who says no go.
After, I got home, I thought about it some and decided to send an email to Homedepot about my experience.
Thanks again to John Ross and Bob at the Tigard, Or store.