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Forum topic by waho6o9 posted 02-24-2017 10:15 PM 2957 views 0 times favorited 11 replies Add to Favorites Watch
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waho6o9

8034 posts in 2415 days


02-24-2017 10:15 PM

Topic tags/keywords: traditional woodworker

http://www.traditionalwoodworker.com/closed.asp

I went to check on my order and the site has been done for a couple of days.

Anyone know what’s going on with them?

TIA


11 replies so far

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KelleyCrafts

2680 posts in 578 days


#1 posted 02-24-2017 10:19 PM

I’m just guessing the ecommerce part of the site is down. For a smaller shop that could take days to fix I suppose. You could call them?

-- http://kelleycrafts.com/ - pen blanks - knife scales - turning tools

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waho6o9

8034 posts in 2415 days


#2 posted 02-24-2017 10:23 PM

I did call, no one answered the phone.

Left a voice message, we’ll see what happens.

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waho6o9

8034 posts in 2415 days


#3 posted 02-25-2017 07:25 PM

Great news my ECE dove tail plane arrived today. :)

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CFrye

9851 posts in 1678 days


#4 posted 02-26-2017 01:08 PM

That’s a relief! Have you heard back from them otherwise, waho?

-- God bless, Candy

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waho6o9

8034 posts in 2415 days


#5 posted 02-26-2017 01:38 PM

Not yet Candy and their website is still down.

Hopefully they’ll figure it out soon.

Seeing the box on the doorstep was a big relief no doubt :).

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thepith

2 posts in 291 days


#6 posted 02-28-2017 02:45 AM

Hi,
I ordered 6-piece gouge set with leather roll up
Received partial order. Received email explaining other items on backorder; one gouge and leather roll
It has been 1 month and they have not completed the order
Always get phone message “we are in the back filling orders”, and then directed to send email

One week ago received email saying the leather roll up shipped. Never received, sent email requesting tracking number, no reply.

Now there website is closed weekends, and workdays (today)

Doesn’t take a genius to understand why they are not responding

Risky business

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waho6o9

8034 posts in 2415 days


#7 posted 02-28-2017 03:54 AM

It sure is risky, I hope they make good on fulling your order.

Kind of strange that the whole “set” wasn’t sent.

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thepith

2 posts in 291 days


#8 posted 03-03-2017 04:27 AM

Update
Contacted Better Business Bureau last week for the first time regarding this company. Two days ago, received the leather roll-up. Have not received the 1/2 inch gouge.

The company has made no recent attempts to contact me via email or phone. There website is still down?

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waho6o9

8034 posts in 2415 days


#9 posted 03-03-2017 04:40 AM

Website is still down

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WhiskeyRiver

1 post in 263 days


#10 posted 03-28-2017 05:59 PM

Apparently TW has gone out of business. Website gone, e-mails unanswered, phone calls unanswered. Back in mid-January, I ordered a Brace and Bits set, which included seven bits, a crosscut saw, and a carpenter’s hatchet; I got all of my order except three brace bits. I’ve been e-mailing and calling since end of February with not luck. Too bad, I was a customer for a few years, they never let me down.

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waho6o9

8034 posts in 2415 days


#11 posted 03-28-2017 08:38 PM

That’s a bummer WhiskeyRiver at least you received most of your order, but still that’s

a bummer…..

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