Hi,
I ordered 6-piece gouge set with leather roll up
Received partial order. Received email explaining other items on backorder; one gouge and leather roll
It has been 1 month and they have not completed the order
Always get phone message "we are in the back filling orders", and then directed to send email
One week ago received email saying the leather roll up shipped. Never received, sent email requesting tracking number, no reply.
Now there website is closed weekends, and workdays (today)
Doesn't take a genius to understand why they are not responding
Update
Contacted Better Business Bureau last week for the first time regarding this company. Two days ago, received the leather roll-up. Have not received the 1/2 inch gouge.
The company has made no recent attempts to contact me via email or phone. There website is still down?
Apparently TW has gone out of business. Website gone, e-mails unanswered, phone calls unanswered. Back in mid-January, I ordered a Brace and Bits set, which included seven bits, a crosscut saw, and a carpenter's hatchet; I got all of my order except three brace bits. I've been e-mailing and calling since end of February with not luck. Too bad, I was a customer for a few years, they never let me down.
That's a bummer WhiskeyRiver at least you received most of your order, but still that's
a bummer…..
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