|Forum topic by newbiewoodworker||posted 09-17-2010 01:28 AM||1954 views||0 times favorited||23 replies|
09-17-2010 01:28 AM
I finally had enough of this garbage. After being given the run around by Delta CSRs for the past 2 months, and having had their Factory Service Centre neglect to return my calls, thus far, I finally wrote a complaint, as civilly, yet as to the point about being POed, as possible.
“Will Quality get any Better?”
“I recently bought one of your open-base 14” bandsaws. 28-276. In April of this year. At first, it seemed to work okay, running a scrolling blade.
Then the motor began arcing. At first one of the CSRs told me that was normal for an induction motor; very wrong- this isn’t normal at all. After 5 or so phone calls, someone finally gave me the number to a service centre. It wasn’t the closest one. I was then redirected, to another centre, who had me leave a voicemail for their road tech. I called several days later, after no contact, they then left a note- still no contact.
Between the events of the motor beginning to arc, and the most recent phone conversation, I had purchased a 3/4in blade, which the machine claims to support. At first the blade would not track. I then got it tracking, but as soon as I turned on the saw, the blade came towards me, cutting the upper-guide’s guard to ribbons. Inorder to prevent this, I was forced to run the saw with the guard high; a very dangerous proposition. Just days ago, I was tensioning up the blade, running a pre-start check, to ensure the wheels were turning fine, when I heard a loud ping. I immediately ducked for cover. After a couple seconds, I de-tensioned the blade, only to find nothing noticeably wrong, operative word, is noticeable. When I re-tensioned the blade, I went to turn the wheels again, to ensure the blade had not broken, such was the case. But, the wheels would not spin tensioned. After 10 minutes of inspecting the device, I noted that the wheel was able to move down, merely by hand pressure alone.. I lifted , which at first showed no sign of issue. I retensioned, only to have the same occur. This time I lifted it a little more; a 2in piece of aluminum fell out, wedging itself behind the wheel. Had I not done this, I could have been injured. I then discovered that this was the tracking arm, which had snapped off under normal working conditions. No excessive tension, no excessive tracking used.
I paid $350 dollars for my saw, but these issues should not be occuring in a once reputable company’s product. This is two issues within 2 months of eachother. I am curious as to how many more issues I will have to deal with, before it finally becomes more costly to fix, rather than buy another.
I thought about selling the saw, but I realized that I would not get nearly half of what I paid. Other companies attempt to correct these issues, that their customers have, I feel that I am being given the run around by Delta.
Sincerely, A once happy saw owner, Brendan “
Hopefully my point will get across.
-- "Ah, So your not really a newbie, but a I betterbie."