Jet Steps Up To The Plate

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Forum topic by TheDane posted 09-15-2010 02:35 AM 1301 views 0 times favorited 8 replies Add to Favorites Watch
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5553 posts in 3869 days

09-15-2010 02:35 AM

Topic tags/keywords: bandsaw customer service

Ten days ago, I was ranting about a quality control problem that I discovered with my new Jet 14” band saw ( ). It was a problem with a stripped screw in a casting.

Today, I’m here to tell you that Jet stepped up to the plate and is making things right with me.

I contacted their customer service department, and today got a very nice reply from Debbie Sons of Walter Meier Manufacturing’s Internet Customer Support. She apologized for the inconvenience and informed me that this problem was being brought to the attention of their Technical Support Manager.

They very graciously offered me a pair of very nice clamps for my trouble, and I have (humbly) accepted their offer.

A lot of companies would just blow off a complaint like the one I registered. Kudos to Jet and Walter Meier Manufacturing for taking the time to listen and respond.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

8 replies so far

View PurpLev's profile


8547 posts in 3854 days

#1 posted 09-15-2010 02:45 AM


-- ㊍ When in doubt - There is no doubt - Go the safer route.

View newbiewoodworker's profile


668 posts in 3033 days

#2 posted 09-15-2010 02:56 AM

Why can’t Delta do this sort of thing… For me its: “You have a problem with your bandbra?” (In fake Indian/Chinese accent).. “Im sorry sir, we don’t manufacure bras here”.. “Ohh… you say sand saw…” “Ahh I see” “Have you tried calling your phactoy pervets centre?” “Oh I see.. they Fall River…They Fall in River!.... oh we have to find another one then…” And the list goes on and on…

Not even a constilation prize for me…. no clamps.. no free blade… just hours on the phone with Wong and his family…

-- "Ah, So your not really a newbie, but a I betterbie."

View hairy's profile


2783 posts in 3738 days

#3 posted 09-15-2010 04:11 AM

I’m done with them. I was a big fan of Jet / Powermatic. Not anymore.

They did try to make things right. It was just too many times. The worst was waiting 5 months to get a sale item delivered. I was offered some parallel clamps for my inconvenience, I declined. All I wanted was what I paid for.

I had problems with a lathe, and talked to a tech. Maybe he was having a bad day, but I didn’t like the treatment I received.

Their customer service is courteous and professional, and I was too in all my dealings with them. When everything I buy requires a call to customer service, it’s time to shop somewhere else.

-- My reality check bounced...

View TopamaxSurvivor's profile


18396 posts in 3882 days

#4 posted 09-15-2010 04:16 AM

Nice to hear that. Too bad they don’t make a planer in my size range.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View John Gray's profile

John Gray

2370 posts in 4091 days

#5 posted 09-15-2010 04:22 AM

Thanks Dane I’ve been looking at Jet lathes and this reinforces my trust in Jet.

-- Only the Shadow knows....................

View Joseph Crivelli's profile

Joseph Crivelli

44 posts in 3457 days

#6 posted 09-15-2010 07:34 PM

Before I bought my JET lathe (JWL-1220vs) one year ago, I needed some information to design a stand for it.
I contacted JET, and a tech called me. He really answered all my questions and made some excellent suggestions.


View Kent Shepherd's profile

Kent Shepherd

2718 posts in 3492 days

#7 posted 09-16-2010 12:07 AM

Dane, I’m curious. Did you contact Jet’s customer service before posting the original rant?


View TheDane's profile (online now)


5553 posts in 3869 days

#8 posted 09-16-2010 02:00 AM

No … I posted the rant, and wrote the email to them the same evening. I don’t know if they saw the rant or not, but the email had the same details (sans oictures).

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

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