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Supermax parts issue

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Forum topic by richimage posted 01-20-2017 03:11 PM 426 views 0 times favorited 5 replies Add to Favorites Watch
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richimage

38 posts in 1571 days


01-20-2017 03:11 PM

Topic tags/keywords: drum sander supermax question sander

A friend of mine has the Supermax 19-38 and wanted to upgrade to the 25-50, which due to trickledown economics meant I could get the 19-38 for my shop. The deal was postponed due to the lack of a component for the “intellisand” system, which they were informed was a global (perhaps a slight exaggeration?) lack of availability – just wondered if anyone else has heard or been affected by this?

Rich

-- "Women are like modern paintings. You can't enjoy them if you try to understand them." Farrokh Bulsara (Freddie Mercury)


5 replies so far

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moke

1036 posts in 2617 days


#1 posted 01-20-2017 06:07 PM

Not that this is the same issue and some of us got chastised in recent thread by a fellow who thought we should keep just answer his question….but I ordered a new switch for mine once and the customer service couldn’t have been better, and it arrived in a couple of days…..but I am in Iowa and they are in MN…so it wasn’t far. I also talked to the owner at a sale a month or so after I bought it…he couldn’t have been more down to earth and helpful, and the sale had already been made. He gave me his card and cell number….which I was going to offer to you but I can’t find it. It is just a gut feeling, but they seemed pretty honest.
Just my .02
Mike

-- Mike

View ClammyBallz's profile

ClammyBallz

424 posts in 977 days


#2 posted 01-20-2017 09:46 PM

Hard to believe that, but give them a call. My board went out for the second time and they have a new one on the way to me. Variable speed stopped working, it only runs at 100%. They sent me a new board a few months ago, that one crapped out this week, so they decided to ship me a new motor and board.

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richimage

38 posts in 1571 days


#3 posted 01-26-2017 05:12 PM

That sounds like the Supermax customer support I have heard about. Thanks for the responses….

-- "Women are like modern paintings. You can't enjoy them if you try to understand them." Farrokh Bulsara (Freddie Mercury)

View mahdee's profile

mahdee

3829 posts in 1608 days


#4 posted 01-26-2017 05:19 PM

My intellisand is acting very erratically after a few months of use as well. Will give them a call.

-- earthartandfoods.com

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Matt

159 posts in 791 days


#5 posted 01-26-2017 11:09 PM

I just got my Supermax 19-38 a week ago, and it’s wonderful. I also interacted with their customer service for the purchase aspect of it, and my experience was top notch. I wanted to order it with the closed stand in place of the open stand and I couldn’t find a sku anywhere for that option. They worked with my local woodcraft to make it happen, about a week later and it was forklift loaded in my pickup truck. (It also works great and I’m extremely happy I was able to get it.)

-- My "projects" always look better with beer goggles.

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