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Craftsman's famous lifetime warrant in question after $900 million sale.

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Forum topic by bruc101 posted 01-08-2017 02:06 PM 469 views 0 times favorited 7 replies Add to Favorites Watch
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bruc101

1197 posts in 3376 days


01-08-2017 02:06 PM

7 replies so far

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Mark Shymanski

5621 posts in 3546 days


#1 posted 01-09-2017 11:20 PM

I wonder if this will be good for the brand? Maybe it will get back to the quality when they were actually good tools.

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

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Roger

20874 posts in 2638 days


#2 posted 01-13-2017 12:40 PM

It’s very sad about Craftsman tools. I still have my first set of tools and the toolbox that I bought for myself when I was around 18 years old. They’ve been heavily used, and they still look brand new.

-- Roger from KY. Work/Play/Travel Safe. Keep your dust collector fed. Kentuk55@yahoo.com

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HorizontalMike

7653 posts in 2748 days


#3 posted 01-13-2017 12:57 PM

All of my tools are Craftsman, over the past ~40yr. During that time, I think that I had returned 2 or 3 tools for replacement. Not many, but worth the effort.

That said, the noted abuse of the return policy is what is causing retailers to react. Just a fact…

-- HorizontalMike -- "Woodpeckers understand..."

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johnstoneb

2633 posts in 2006 days


#4 posted 01-13-2017 03:02 PM

All hand tools have a lifetime warranty. Sears just had a good marketing program that jumped on that and neglected to add that all the competitors had that warranty. Even Globemaster warrantied their junk.

-- Bruce, Boise, ID

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MrUnix

5979 posts in 2033 days


#5 posted 01-13-2017 03:49 PM

I read somewhere (Bloomberg maybe?) that they will continue to sell C-man tools, and will continue to honor the lifetime warranty. Most all of my mechanic tools are C-man, and I even have the original set my Dad bought me back in 1976 when I got my first car. Rarely take broken stuff back, but have never had a problem when I did. I even had a socket wrench that fell off a boat into the harbor down in the FL Keys. It sat in the salt water for a couple years until I was scuba diving to clean the bottom of the boat one day. It was rusted, had a few barnacles on it along with a good growth of alage. The guy at the store just looked at it briefly, threw it in the box, and handed me a new one.

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

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diverlloyd

2328 posts in 1691 days


#6 posted 01-13-2017 05:16 PM

I quit buying craftsman stuff when i went in and notice it said made in china on the package. So now i buy kobalt from lowes their mechanic tools feel better in the hand and the ratchets have more teeth then the craftsman. I did enjoy the craftsman tape measures until they stopped making them. it was nice to be able to warranty those out.

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bruc101

1197 posts in 3376 days


#7 posted 01-16-2017 10:30 PM



I quit buying craftsman stuff when i went in and notice it said made in china on the package. So now i buy kobalt from lowes their mechanic tools feel better in the hand and the ratchets have more teeth then the craftsman. I did enjoy the craftsman tape measures until they stopped making them. it was nice to be able to warranty those out.

- diverlloyd

I’ve got a friend that bought a Kobalt sliding miter saw and I think that’s the smoothest and most accurate sliding saw I’ve ever seen.

-- Bruce Free Plans http://plans.sawmillvalley.org

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