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Forum topic by ChefHDAN posted 08-09-2010 12:47 AM 889 views 0 times favorited 7 replies Add to Favorites Watch
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ChefHDAN

805 posts in 2310 days


08-09-2010 12:47 AM

Topic tags/keywords: resource

Had to change the battery in my Wixey digital height gauge, and spent some time reciting my favorite 4 letter words because the damn battery holder was stuck and it was at a force point where the only way it was going to come out was if I risked breaking it. I went to the Wixy site to check and see if I was taking the battery out the right way and noticed the Contact Us tab, so I reached out & touched him. Sent a note with the expletives deleted with the hopes I might get another battery holder. Three hours later, on a Sunday, I got a reply from Mr. Wixey himself letting me know that there was a problem with the tooling that they were fixing, and he sent me a PDF with how to correct it, and that he’d send me another battery holder.

Gotta love it in this day & age, Honest customer service, no where did you buy it or fax me your recipt, just a good ole, let me take care of that for you.

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it


7 replies so far

View a1Jim's profile

a1Jim

115202 posts in 3038 days


#1 posted 08-09-2010 12:51 AM

I love to hear good customer service stories.

-- http://artisticwoodstudio.com Custom furniture

View lew's profile

lew

11335 posts in 3216 days


#2 posted 08-09-2010 04:00 AM

I had the same trouble with my Wixey gauge. Ended up using an auto feeler gauge, sliding it down beside the battery in order to release the holder. Never thought of contacting Wixey. Figured they would just blow it off. Glad to know they are different.

Would it be possible to post the PDF file they sent you, so I could see their solution.

Thanks,

Lew

-- Lew- Time traveler. Purveyor of the Universe's finest custom rolling pins.

View TopamaxSurvivor's profile

TopamaxSurvivor

17654 posts in 3137 days


#3 posted 08-09-2010 04:36 AM

That would be handy, wonder why they don’t have it on their web site? Good to know they are one of the few left:-)) thx,

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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ChefHDAN

805 posts in 2310 days


#4 posted 08-10-2010 02:49 AM

Here’s the info I got from Barry Wixey, he replied that my new battery holder is on the way & I warned him there might be a few persons from here sending him mail. The direction is to sand .005” to .010” from the right edge image is a bit bigger than shown

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

View lew's profile

lew

11335 posts in 3216 days


#5 posted 08-12-2010 05:08 AM

Thanks for the reply! I’m heading off to take care of this now.

Lew

-- Lew- Time traveler. Purveyor of the Universe's finest custom rolling pins.

View ellen35's profile

ellen35

2724 posts in 2893 days


#6 posted 08-12-2010 12:34 PM

Wixey is a 2 person (husband and wife) company and their customer service should be the standard for all companies large or small. They are phenomenal!!

-- "Don't let the perfect be the enemy of the good." Voltaire

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ChefHDAN

805 posts in 2310 days


#7 posted 08-14-2010 06:39 PM

Just got back from a Biz trip & there was an envelope from the Wixey’s

-- I've decided 1 mistake is really 2 opportunities to learn.. learn how to fix it... and learn how to not repeat it

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