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Amazon vs. CPOoutlets reviews... miter saws

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Forum topic by Ben posted 11-28-2016 12:59 AM 1198 views 0 times favorited 17 replies Add to Favorites Watch
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Ben

356 posts in 2691 days


11-28-2016 12:59 AM

Shopping for a miter saw and I notice the reviews on CPOoutlets are significantly higher for the same saw as compared to Amazon reviews. Based on CPO reviews there are many saws I would be excited about buying.
Not so if I’m relying no Amazon.
So what gives?

Are the reviews on CPO more likely to be from pros? Or vise versa?


17 replies so far

View Redoak49's profile

Redoak49

2890 posts in 1822 days


#1 posted 11-28-2016 01:39 AM

All reviews must be taken with a large grain of salt. You kind of have to read them and pick out the bits and pieces that are relevant.

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DirtyMike

637 posts in 736 days


#2 posted 11-28-2016 01:51 AM

I would assume that more tool knowledgeable folks are buying from cpo and don’t write a bad review for something minuscule. I have read amazon 1 star reviews if a saw didn’t come with a blade, Or if it had to aligned and setup.

View Rick_M's profile

Rick_M

10606 posts in 2214 days


#3 posted 11-28-2016 05:02 AM

I just bought a miter saw from CPO and it shipped in a flimsy box with minimal packing material, and of course it arrived broken in 2 places. Their customer service was slow, took a couple days to respond, but they seem willing to accommodate me. This was during Black Friday so I’m cutting them slack on the slow response.

-- http://thewoodknack.blogspot.com/

View gmc's profile

gmc

47 posts in 1990 days


#4 posted 11-28-2016 12:25 PM

I have never seen CPO have the best overall price when you add shipping. I agree that Amazon reviews need some interpretation but like the others saw internet reviews should be taken with a grain of salt. Buy where you get the overall best price including return policy.

-- Gary, Central Illinois

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lumberjuniorvarsity

77 posts in 729 days


#5 posted 11-28-2016 01:00 PM

I recently discovered reviewmeta.com

If you copy and paste the product link to the search function on their page it analyzes the ratings of Amazon. It’s not going to give you a definitive answer, but it’s another data point to decide if a product is as good as people say it is.

View MrRon's profile

MrRon

4491 posts in 3077 days


#6 posted 11-28-2016 06:17 PM

I think the best reviews are right here in the “reviews” tab they will be unbiased and honest.

View Rick_M's profile

Rick_M

10606 posts in 2214 days


#7 posted 11-29-2016 12:54 AM



I think the best reviews are right here in the “reviews” tab they will be unbiased and honest.

- MrRon

Assuming they actually opened the box first, or didn’t just misread an advertisement and don’t even own it, or don’t have an axe to grind, or aren’t bad mouthing the manufacturer when it was the retailer that made the mistake or vise versa, or reviewing their own product.

-- http://thewoodknack.blogspot.com/

View AHuxley's profile

AHuxley

652 posts in 3155 days


#8 posted 11-29-2016 09:00 AM


I think the best reviews are right here in the “reviews” tab they will be unbiased and honest.

- MrRon

Assuming they actually opened the box first, or didn t just misread an advertisement and don t even own it, or don t have an axe to grind, or aren t bad mouthing the manufacturer when it was the retailer that made the mistake or vise versa, or reviewing their own product.

- Rick M

No such animal as an unbiased review coming from a human. You see plenty with a laundry list of “cons” and 5 stars as well as ones with one niggling negative but 1 star.

I find user reviews most helpful when they as a trend report a similar issue or compatibility problem.

View Mikesawdust's profile

Mikesawdust

324 posts in 2873 days


#9 posted 11-29-2016 09:35 AM


I think the best reviews are right here in the “reviews” tab they will be unbiased and honest.

- MrRon

Assuming they actually opened the box first, or didn t just misread an advertisement and don t even own it, or don t have an axe to grind, or aren t bad mouthing the manufacturer when it was the retailer that made the mistake or vise versa, or reviewing their own product.

- Rick M

No such animal as an unbiased review coming from a human. You see plenty with a laundry list of “cons” and 5 stars as well as ones with one niggling negative but 1 star.

I find user reviews most helpful when they as a trend report a similar issue or compatibility problem.

- AHuxley

Most reviews I’ve read have helped me, I like ebay for this because I can look at feedback the same person has left for other purchases and see if they just have a bad demeanor in general. On lumberjocks, I’ve seen some of the most comprehensive reviews and the members here don’t mind small adjustments when they unpack an item or reasonable scuffs, although the once in a while item that is perfect from the box is a treat and usually only happens with the highest price tag items. I am very particular about instructions being clear, correct and included as well as great customer service; I will not be a repeat customer of a company that cant get the customer service correct.

-- You never cut a piece to short, you are just prepping that piece for a future project

View SFP's profile

SFP

23 posts in 1090 days


#10 posted 11-29-2016 12:33 PM

Amazon will let you know if the review is from a “verified purchase”, eliminating subjective evaluations done by manufacturers themselves. I have had good luck with their reviews.

View Ben's profile

Ben

356 posts in 2691 days


#11 posted 11-29-2016 12:39 PM

Thanks for all the replies.
I wound up buying the Makita LS1018 from a local lumber yard because I needed it sooner.
Seems like an OK saw so far. No frills, but precise.

View OggieOglethorpe's profile

OggieOglethorpe

1276 posts in 1944 days


#12 posted 11-29-2016 06:04 PM

I would assume that more tool knowledgeable folks are buying from cpo and don’t write a bad review for something minuscule.

I wouldn’t assume that at all…

I also like the “Verified Purchase” flag on Amazon reviews, as well as the “See All My Reviews” button. To me, the key is trends, number of reviews, and the actual text of the review.

“See All My Reviews” can be very handy, as you can see some of the other items a reviewer has both owned and reviewed. This can give a small idea of the reviewer’s experience. For example, if they bought “101 Incredibly Easy Woodworking Projects for Beginners” with the saw they gave a 1 or 5 star review, you might want to lightly weight that review.

On the other hand, I ONLY write 4-5 star reviews. After being harassed about a less-than-positive online review on two past occasions, I decided to no longer write them, I simply return the product. Even if I’m in the right, who needs the crap?

That said, I often use reviews from many sites for major purchases. The funny part for tools, I usually use online reviews to narrow the choices, then walk in and buy the tool from my local Woodcraft, or local indie shops Coastal Tool and Tools-Plus.

As much as I buy from Amazon, they’re more of a tool research resource to me than the actual place to buy.

View CharlesA's profile

CharlesA

3291 posts in 1631 days


#13 posted 11-29-2016 06:13 PM

sdAmazon reviews are really helpful, if you read them and not just the star rating. I always look at the 1 and 2 star reviews. Sometimes they uncover really important things. Sometimes it is about Amazon packaging or shipping or customer service, or they don’t understand the item.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

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AHuxley

652 posts in 3155 days


#14 posted 11-29-2016 10:47 PM



sdAmazon reviews are really helpful, if you read them and not just the star rating. I always look at the 1 and 2 star reviews. Sometimes they uncover really important things. Sometimes it is about Amazon packaging or shipping or customer service, or they don t understand the item.

- CharlesA

I find the best part about Amazon reviews of tools is finding compatibility issues as well as finding pattern problems which often seem to revolve around a particular lot, you can see an issue that cropped up for example in the fall of 2013 and seemed to disappear in the spring of 2014 etc.

The biggest issue I have with reviews anywhere, including here, is you really have to get to know a reviewer and understand their perspective. I have never seen or used a Grizzly machine that was more than 3 stars in my eyes. Most of them will get the job done with a reasonable amount of adjustment out of the box but if a person gives 5 stars to say a Grizzly 1026 shaper what would they give a Martin T-27 that performed as it should? Giving a Grizzly 1026 5 stars means either a lack of higher end comparable experience or a heavy weight toward value and while all reviews are subjective in many ways the value proposition is the most subjective. I feel the problem is the internet drives the “need” for a 1 star or 5 star review and anything less than 5 stars means a major issue.

View teejk02's profile

teejk02

476 posts in 959 days


#15 posted 11-30-2016 12:52 AM

Might be that CPO does a lot of warranty work for the majors and sells some “factory refurbished” stuff? Not to knock the factories but my experience has been that the “refurbishers” spend more QC time on machines before they re-sell (I don’t know their arrangements with the factories but I suspect they are not working on their dime and truly bad stuff will not get resold).

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