LumberJocks

Dead Rigid ROS - warranty?

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by Kirk650 posted 11-27-2016 12:46 AM 362 views 0 times favorited 5 replies Add to Favorites Watch
View Kirk650's profile

Kirk650

514 posts in 585 days


11-27-2016 12:46 AM

One of my Rigid R2600 RO sanders just died ugly. I got years out of it, so no big complaints on my part. But, there’s supposed to be a lifetime service warranty on it. Any of ya’ll ever dealt with Rigid on that service warranty? Is it worth my even calling them?


5 replies so far

View mrbob's profile

mrbob

182 posts in 406 days


#1 posted 11-27-2016 01:06 AM



One of my Rigid R2600 RO sanders just died ugly. I got years out of it, so no big complaints on my part. But, there s supposed to be a lifetime service warranty on it. Any of ya ll ever dealt with Rigid on that service warranty? Is it worth my even calling them?

- Kirk650

I would I know, do you want me to call them for you???? Call them yourself, because I dont know what they will say. Oh wait, I will get out my crystal ball. I will get back to you with an answer.

View mrbob's profile

mrbob

182 posts in 406 days


#2 posted 11-27-2016 01:42 AM

Sorry, a number of years ago, about 2002-2004, Rigid and Home Depot through out a life time warranty, it even covered batteries on cordless items. I bought a 18V 2 battery cordless drill. I had a trigger go out and the batteries and where replaced.
The kicker was you had to have your receipt. Which I made a couple copies of since the ink on receipts fade after about a year.
Good luck with your follow up. I have a Rigid service center near me so it was easy, just took it in with the receipt and it was handled.

View HerbC's profile

HerbC

1686 posts in 2696 days


#3 posted 11-27-2016 02:11 AM

For MANY years now, Rigid offers a Lifetime Service Agreement on many, if not most of their tools. In order to be eligible for the LSA, you have to register the purchase with Rigid within 30 days of the purchase. The process includes providing a copy of the original purchase receipt and registering with Rigid. You used to have to fill out a paper form and mail it, the receipt, and the barcode from the packaging to start the process and then had to finish up on line. Now it can all be done online.

Once properly registered you must bring or send the item to an authorized LSA service center to get service. (Some say you can take it to any Home Depot that has an equipment rental service but I don’t know that that’s true…)

They can and will try to evaluate the problem and try to say it’s not covered by the LSA…

If you didn’t register it during the required time limit then all you got was 1 year standard warranty.

Good luck!

Herb

-- Herb, Florida - Here's why I close most messages with "Be Careful!" http://lumberjocks.com/HerbC/blog/17090

View Kirk650's profile

Kirk650

514 posts in 585 days


#4 posted 11-27-2016 04:04 PM

I’ll take it to Home Depot and see what they say. As for it being registered, I’ve had it for 8 or 10 years, and I haven’t the slightest idea if I sent in the paperwork or not. And there’s NO chance I still have the receipt. Oh, well. If Home Depot can’t or won’t do anything for me, I’ll just buy another one. I got my money’s worth out of the dead one.

I was just looking for as much feedback as I could get from folks that have dealt with Rigid on issues like mine.

View runswithscissors's profile

runswithscissors

2562 posts in 1862 days


#5 posted 11-28-2016 01:28 AM

I jumped through all of their hoops to register a tool (either their oscillating spindle sander, or a circular saw), and thought I had one everything right, but they told me something was wrong. I lost patience with the process, which is what they are counting one. One trick they use is to cover up the barcode with a label so you can’t complete it as required. Apple did that to me on a ”$100 rebate” computer deal some years ago. Also, there may be more than one barcode on the package, so you can’t tell which one to use. Almost certainly, you will send in the wrong one.

I have almost reached the point where I will not buy something simply because of the mail in rebate. Retailers who would give you the rebate right in the store at the time of purchase (which they would then send in to the company) would attract a lot of business, I would think. Seems like Best Buy used to do this.

I realize this is not the same issue as Ridgid’s life time warranty, but the hassles are the same.

-- I admit to being an adrenaline junky; fortunately, I'm very easily frightened

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com