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Forum topic by ChuckV posted 07-24-2010 03:10 AM 877 views 0 times favorited 4 replies Add to Favorites Watch
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ChuckV

2420 posts in 2183 days


07-24-2010 03:10 AM

Topic tags/keywords: rockler customer service

I am once again impressed with the quality of customer service at Rockler. I ordered a set of three plug cutters online. When the order arrived, I was glad to see that the cutters were made in Montana by a company called Montana Brands.

I went to the Montana Brands web site to see what other products they offered. Then I noticed that the plug cutter set that I bought from Rockler for $50 was only $28 directly from the manufacturer.

Last night I wrote a kind-tempered email to Rockler stating the facts and expressing my unhappiness. Today, I received a phone call from Rockler. The woman was very sincere and thanked me for pointing the price difference out to them. She explained that they have not ordered anything from Montana Brands in a long while and were unaware that the manufacturer had dropped the price.

Rockler is going to credit my card the difference, $22, plus sales tax.

Rockler is one of those companies that has managed to grow in size and still maintain a high level of service.

-- “That it will never come again / Is what makes life so sweet. ” ― Emily Dickinson


4 replies so far

View PurpLev's profile

PurpLev

8476 posts in 2304 days


#1 posted 07-24-2010 03:20 AM

I’ll 2nd that. always great service with a smile on their face.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View Howie's profile

Howie

2656 posts in 1579 days


#2 posted 07-24-2010 11:40 PM

I’ve had very good service from Rockler. Not necessarily the best price but good service.

-- Life is good.

View richgreer's profile

richgreer

4524 posts in 1730 days


#3 posted 07-25-2010 12:25 AM

I have always been pleased with Rockler service and I love their very fast delivery. However, for all intents and purposes, I only buy something that is on sale. Their regular prices are just too high.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.

View ChuckV's profile

ChuckV

2420 posts in 2183 days


#4 posted 07-25-2010 12:36 AM

Rich & Howie – I agree about the prices. I check out the sales items every once in a while, especially when they are offering free shipping.

-- “That it will never come again / Is what makes life so sweet. ” ― Emily Dickinson

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