|Forum topic by ChuckV||posted 1330 days ago||783 views||0 times favorited||4 replies|
1330 days ago
I am once again impressed with the quality of customer service at Rockler. I ordered a set of three plug cutters online. When the order arrived, I was glad to see that the cutters were made in Montana by a company called Montana Brands.
I went to the Montana Brands web site to see what other products they offered. Then I noticed that the plug cutter set that I bought from Rockler for $50 was only $28 directly from the manufacturer.
Last night I wrote a kind-tempered email to Rockler stating the facts and expressing my unhappiness. Today, I received a phone call from Rockler. The woman was very sincere and thanked me for pointing the price difference out to them. She explained that they have not ordered anything from Montana Brands in a long while and were unaware that the manufacturer had dropped the price.
Rockler is going to credit my card the difference, $22, plus sales tax.
Rockler is one of those companies that has managed to grow in size and still maintain a high level of service.
-- “A clear conscience is the sure sign of a bad memory.” ― Mark Twain