|Forum topic by ChuckV||posted 07-24-2010 03:10 AM||1161 views||0 times favorited||4 replies|
07-24-2010 03:10 AM
I am once again impressed with the quality of customer service at Rockler. I ordered a set of three plug cutters online. When the order arrived, I was glad to see that the cutters were made in Montana by a company called Montana Brands.
I went to the Montana Brands web site to see what other products they offered. Then I noticed that the plug cutter set that I bought from Rockler for $50 was only $28 directly from the manufacturer.
Last night I wrote a kind-tempered email to Rockler stating the facts and expressing my unhappiness. Today, I received a phone call from Rockler. The woman was very sincere and thanked me for pointing the price difference out to them. She explained that they have not ordered anything from Montana Brands in a long while and were unaware that the manufacturer had dropped the price.
Rockler is going to credit my card the difference, $22, plus sales tax.
Rockler is one of those companies that has managed to grow in size and still maintain a high level of service.
-- “It was they who were wrong, and for them here's a song.” ― I. Anderson