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What Happened to Ridgid LSA ?

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Forum topic by HorizontalMike posted 11-16-2016 05:47 PM 1474 views 0 times favorited 57 replies Add to Favorites Watch
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HorizontalMike

7665 posts in 2754 days


11-16-2016 05:47 PM

Topic tags/keywords: ridgid lsa lifetime service agreement planer lunchbox

Well my Ridgid R4330 lunchbox planer smoked on me this morning, so I came inside to “find” the nearest Ridgid service center in my area. NOT GOOD.

The “nearest” authorized service center is 142mi. away. And the second closest is 171mi. from home! WTF?

WHAT HAPPENED TO RIDGID?
Are they about to go belly up?

I checked a few years ago and there was a service center within 40mi. in San Antonio… Geez… this sure changes my “TOOL” perspective… 8-(

-- HorizontalMike -- "Woodpeckers understand..."


57 replies so far

View Joe Lyddon's profile

Joe Lyddon

9979 posts in 3892 days


#1 posted 11-16-2016 06:44 PM

Maybe they want you to Ship it to them?
... does NOT sound very good…

Good Luck!

-- Have Fun! Joe Lyddon - Alta Loma, CA USA - Home: http://www.WoodworkStuff.net ... My Small Gallery: http://www.ncwoodworker.net/pp/showgallery.php?ppuser=1389&cat=500"

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TopamaxSurvivor

18095 posts in 3516 days


#2 posted 11-16-2016 06:51 PM

The guy here in Tacoma told me years ago his compensation rates were so low, he actually made his living doing the pickup and delivery. I just checked and he is gone, but there are 2 larger companies now listed as service centers in the area. No idea what to think. Home Depot owns Ridgid.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View JoeinGa's profile

JoeinGa

7727 posts in 1847 days


#3 posted 11-16-2016 06:54 PM

You “SHOULD” be able to take it to ANY HD store. Some stores with Tool Rental depts. are designated repair stores and the ones that are not can send it to the Service Center for you.

-- Perform A Random Act Of Kindness Today ... Pay It Forward

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HorizontalMike

7665 posts in 2754 days


#4 posted 11-16-2016 07:24 PM

I have no idea Joe. My thoughts are that I could chew up ~$200 shipping both ways OR ~$100 on gas for two round trips (plus wasting 2-days of my time). Kind of a lose lose situation.

This particular planer is STILL just $369. at the big box store. I think I paid that much over 6yr ago. BTW, I also have two sets of new blades for this machine as well ($60).

Anyway, it was smoking at the on/off switch yet failed to activate the reset breaker. I was in the process planing a handful of pieces of Claro Walnut and had to plane ever-so-lightly in order to prevent tearout. That meant that I had the machine running constantly for maybe 30min. but don’t know for sure. The machine wiring must have melted and it began shutting down. I hit the OFF before the reset even had time to trip. Waited for long cool down, blew out the switch area with compressed air, etc. It still will not start. Took the dust shroud off and looked inside and saw what appeared to be a green ground wire with discolored insulation.

Don’t know if it is worth even trying to fix it. Don’t know if the “new” same model would be worth thinking about, especially with the LSA being worthless and all. Still wondering if RIDGID is a sinking ship or not…

Not very interested in up-sizing since I don’t know if I’ll get enough use out of it…

-- HorizontalMike -- "Woodpeckers understand..."

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HorizontalMike

7665 posts in 2754 days


#5 posted 11-16-2016 07:32 PM


The guy here in Tacoma told me years ago his compensation rates were so low, he actually made his living doing the pickup and delivery. I just checked and he is gone, but there are 2 larger companies now listed as service centers in the area. No idea what to think. Home Depot owns Ridgid.
- TopamaxSurvivor

Financially, HD is beating the pants of of Lowes recently. Not sure what that means for RIDGID though. And the compensation rates is probably why so fe3w service centers in Texas.

__

And Joe, I’ll check HD as you suggest. All I know is that the RIDGID.com sight was NOT helpful at all when it comes to getting service. I suspect that if what you say was true, that website would have should have communicated that info since HD owns them.

-- HorizontalMike -- "Woodpeckers understand..."

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waho6o9

8037 posts in 2417 days


#6 posted 11-16-2016 07:56 PM

Dewalt planers would be better IMHO

http://sanantonio.craigslist.org/search/sss?query=+planer&sort=rel

Good luck now

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MrUnix

6021 posts in 2039 days


#7 posted 11-16-2016 08:08 PM

Anyway, it was smoking at the on/off switch yet failed to activate the reset breaker. I was in the process planing a handful of pieces of Claro Walnut and had to plane ever-so-lightly in order to prevent tearout. That meant that I had the machine running constantly for maybe 30min. but don t know for sure.
- HorizontalMike

That sounds like the machine is fine, but you had a failure of the switch. If that is the case, it’s a pretty easy fix, and equally easy to test the theory by just bypassing the switch to see if it runs. If you can determine exactly what it is that has failed, you might be able to get them to ship a replacement part – negating the need to ship or transport the thing to them. Just make sure you identify the problem, and perhaps take some pictures to verify to them you know what you are talking about. I’ve never dealt with Ridgid, but had done so with other manufacturers. I’ll usually describe the problem in detail and give them the part number needed – and it shows up in the mail a few days later. On at least one occasion, they (Delta) didn’t even bother asking for proof of purchase, warranty or anything other than an address to ship it to.

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

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HorizontalMike

7665 posts in 2754 days


#8 posted 11-16-2016 08:10 PM



Dewalt planers would be better IMHO
http://sanantonio.craigslist.org/search/sss?query=+planer&sort=rel
Good luck now
- waho6o9

I have thought about DeWalt, but not likely to buy used jobsite type tools/machines here in Texas. Too many temp workers buying them at box stores, using them and then returning them. Lots of that stuff going on around here.

Thanks for the idea though.

-- HorizontalMike -- "Woodpeckers understand..."

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HorizontalMike

7665 posts in 2754 days


#9 posted 11-16-2016 08:16 PM



...That sounds like the machine is fine, but you had a failure of the switch. If that is the case, it s a pretty easy fix, and equally easy to test the theory by just bypassing the switch to see if it runs. If you can determine exactly what it is that has failed, you might be able to get them to ship a replacement part – negating the need to ship or transport the thing to them. Just make sure you identify the problem, and perhaps take some pictures to verify to them you know what you are talking about. Just a thought.
Cheers,
Brad
- MrUnix

That may very well be. Was having troubles with switch after machine set unused for extended time. Will probably tear into it in next day or so. Just too peeved at it today.

Yeah, pictures always help.

-- HorizontalMike -- "Woodpeckers understand..."

View Joe Lyddon's profile

Joe Lyddon

9979 posts in 3892 days


#10 posted 11-16-2016 08:28 PM



Anyway, it was smoking at the on/off switch yet failed to activate the reset breaker. I was in the process planing a handful of pieces of Claro Walnut and had to plane ever-so-lightly in order to prevent tearout. That meant that I had the machine running constantly for maybe 30min. but don t know for sure.
- HorizontalMike

That sounds like the machine is fine, but you had a failure of the switch. If that is the case, it s a pretty easy fix, and equally easy to test the theory by just bypassing the switch to see if it runs. If you can determine exactly what it is that has failed, you might be able to get them to ship a replacement part – negating the need to ship or transport the thing to them. Just make sure you identify the problem, and perhaps take some pictures to verify to them you know what you are talking about. I ve never dealt with Ridgid, but had done so with other manufacturers. I ll usually describe the problem in detail and give them the part number needed – and it shows up in the mail a few days later. In at least one occasion, they didn t even bother asking for proof of purchase, warranty or anything other than an address to ship it to.

Cheers,
Brad

- MrUnix

I agree 100%...

Sounds like a wiring / switch failure… BUT, WHY? It doesn’t sound like the machine was in a huge STRESSFUL mode at the time. ... could affect the motor… if so, big problem…

Warranty supposed to cover this 100%?

-- Have Fun! Joe Lyddon - Alta Loma, CA USA - Home: http://www.WoodworkStuff.net ... My Small Gallery: http://www.ncwoodworker.net/pp/showgallery.php?ppuser=1389&cat=500"

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mike02130

167 posts in 513 days


#11 posted 11-16-2016 08:37 PM

Home depot doesn’t sell what people want to buy. They sell what they want you to buy.

-- Google first, search forums second, ask questions later.

View SignWave's profile

SignWave

440 posts in 2875 days


#12 posted 11-16-2016 09:21 PM



Don t know if it is worth even trying to fix it. Don t know if the “new” same model would be worth thinking about, especially with the LSA being worthless and all. Still wondering if RIDGID is a sinking ship or not…

- HorizontalMike


I know it’s frustrating at the moment, because I find myself in that situation from time-to-time.

It happened to me with a pressure washer last week, and I was thinking about buying a new one because parts are scarce and cost about the same cost as a new unit. Then after setting it aside for a few days, I saw that there were two bolts that had sheared in half. I extracted the broken bolts, and threw in some replacements, and finished my task. It doesn’t always work out this well, but often times our troubleshooting brain can get hijacked by the frustration.

Sounds to me like you might be able to fix this yourself. Not what Ridgid promised, but still cheaper than a new one. I hope this is the case, anyway.

-- Barry, http://BarrysWorkshop.com/

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SignWave

440 posts in 2875 days


#13 posted 11-16-2016 09:23 PM



Home depot doesn t sell what people want to buy. They sell what they want you to buy.

- mike02130


This is so true. I have lamented about not being able to find things I’m looking for there for years. A while back I got a HD gift certificate for Christmas. I needed a corded drill, but didn’t want any of the ones they had in the store (for various reasons). I was able to find one online and use the gift certificate that way.

-- Barry, http://BarrysWorkshop.com/

View Fred Hargis's profile

Fred Hargis

4771 posts in 2333 days


#14 posted 11-16-2016 09:49 PM

I haven’t looked close enough at the warranty I guess. I thought any HD could take care of your problem…I’ll have to go back and read again.

-- Our village hasn't lost it's idiot, he was elected to congress.

View TopamaxSurvivor's profile

TopamaxSurvivor

18095 posts in 3516 days


#15 posted 11-16-2016 10:03 PM

I agree that it is probably the switch based on your description. The switch most likely failed because they are cheap and designed to last a few thousand operations. When we could buy products made to the old National Electrical Manufacturers Association standards, they were designed to last a million operations.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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