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Forum topic by pvwoodcrafts posted 07-14-2010 12:09 AM 1230 views 0 times favorited 6 replies Add to Favorites Watch
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pvwoodcrafts

234 posts in 3382 days


07-14-2010 12:09 AM

I know there are others that do the craft shows and have canopies so I thought I’d warn you about these crooks.
On march 18 , 2010 I ordered a 6 pole heavy duty enclosed canopy from Ace canopy, AKA Tarpsplus , and Abadak. On June 18 we decided to set it up to make sure we knew how to prepare for the summer craft show season. When I opened up the pipes they had not been de burred when they were cut. The insides of every pipe had a razor sharp burr on it. I thought it shouldn’t have been overlooked before shipping but I went ahead and filed them all smooth. Then we started to set up the canopy. I had to file the inside and outside of every pipe and connector to even get it to go together. Another little aggravation. Then when we got the frame together and started to attach the canopy we found out that all the bungee cords were 12 in long instead of 6 in like the packages said. We had to wrap the cords twice to get them to work and then things really went wrong. The top tarp was not wide enough. The gable end tarps were not wide enough. After failing to get any of the tarps to fit I did a little measuring. THEY sent me a 11’ x 9’2” frame, and tarps for a 10×10. That’s when I e mailed them, repeatedly. Took them 3 days to respond and then only after calling. They needed my order # which I sent them. In a weeks time, countless e mails and several phone calls the only response I can get is ” sorry for your inconvenience but its not under warranty”. I asked them to explain to me what the warranty has to do with anything. I ordered a 10×10 , paid for a 10×10 , and my receipt is for a 10×10. I got a 11×9’2” frame . I have repeatedly asked for a supervisor but can’t get one to respond. To date Ace canopy has refused to address this problem . As of July 9 2010 I have corrected the problem myself. I purchased exhaust pipe to replace the pipes that were too short , recut the ones that were too long , purchased new bungee ball straps for a total of $124.00 . With the initial cost of $389.94, and $124.00 for replacement parts my new canopy is a whopping $513.94 This doesn’t include the 2 days labor I lost working on this problem I have sent them e mails , or called ,nearly every day. One day I called and the girl said “can’t you just cut off a foot”? Another response was ” I’ll forward this to the warehouse right away so that we can fix this problem”. and last night the best one” I’m sorry but I can offer you 10% off your next order for your inconvenience.

-- mike & judy western md. www. pvwoodcrafts.com pvwccf1@verizon.net


6 replies so far

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Gregn

1642 posts in 2444 days


#1 posted 07-14-2010 12:28 AM

Did you tell them you wanted a refund and contact the BBB? Better yet take them to court and sue them.

-- I don't make mistakes, I have great learning lessons, Greg

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pvwoodcrafts

234 posts in 3382 days


#2 posted 07-14-2010 01:36 AM

I gave them every opportunity to attempt to do anything. They refused. I did report them to the BBB and as a matter of fact today the BBB sent me an e mail stating that they have e mailed them with my complaint. They said it may be up to 14 days before they get a response from them. Maybe they’ll offer them 10% off to sweep it under the rug

-- mike & judy western md. www. pvwoodcrafts.com pvwccf1@verizon.net

View closetguy's profile

closetguy

744 posts in 3353 days


#3 posted 07-14-2010 02:52 AM

I don’t want to sound like a Monday morning quarterback, but you probably should have asked for recommendations from those of us who do shows and have tents before you made a large purchase. I have never heard of this company.

The most widely used canopies I see at shows are the EzUp and the Flourish Trimline. I have both and they are highly supported by the companies producing them.

-- I don't make mistakes, only design changes....www.dgmwoodworks.com

View TopamaxSurvivor's profile

TopamaxSurvivor

17654 posts in 3136 days


#4 posted 07-14-2010 03:48 AM

Google reviews for canopies and their business name, post this in all of them. The public will appreciate it.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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pvwoodcrafts

234 posts in 3382 days


#5 posted 07-14-2010 03:54 AM

If you google ace canopy you will see a complaint site one or two down for them. I have left a response there and on another site, and every forum I belong to. When I get crapped on I take it personal

-- mike & judy western md. www. pvwoodcrafts.com pvwccf1@verizon.net

View TopamaxSurvivor's profile

TopamaxSurvivor

17654 posts in 3136 days


#6 posted 07-14-2010 06:59 AM

I have started that too. Ever since i placed an online order for my brother with some lying bas&&&ds calling themselves TRUCK ADDONS. Every word on their website about customer service is a lie, there is none. don’t even respond to a phone call or email. Numerous Atty GEnerals are after them. Discover Card sided with the lying Ba&&&&ds when I filed a complaint. Discover either did not investigate or all the corps cover each others backside. Any investigation would turn the the lousy operation they run and the atty general compaints. Any time I deal with a new company, I now google reviews and complaints. Fraud is a way of life online, so they have to have a 5 starr rating or to h* with them.

-- Bob in WW ~ "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

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