|Forum topic by rhett||posted 1342 days ago||2139 views||0 times favorited||29 replies|
1342 days ago
I am in a bit of a situation with a past client and am wondering how to address the issue.
About a year ago I built a large 3’x7’ dining table for couple as a wedding present. It was commissioned by the wifes grandfather, so I never met with or dealt with the couple. I was just given the dimensions and some wood from the family farm. The wood was some cherry reclaimed by the deceased father of the bride. Sentimental value was the key here. The table is solid cherry with breadboard ends.
I get a call from the wife asking if I can come and look at their table, it is “coming apart” she tells me. This concerns me since I take great pride in my work and overbuild everything that I make. So I go over to see whats going on.
I can see the table through the front storm door, and her husband is seated at the end. When he sees me at the door, he gets up from the table. Take note, he grabs both ends of the breadboard and leans forward to assist himself in getting out of his chair. I am guessing he is 350+ lbs.
When we inspect the table that is “coming apart”, it is the joint between the breadboard and the table. The gap is on both ends where the joint is pinned and not glued and only on the end he sits at.
I think we all know why this joint is failing.
I have the table top in the shop now for repairs. There is none of the fathers wood left to just make a solid end to end top with no breadboards, nor would I want to on a table this wide. It would be bad business to tell the husband his inability to get out of a chair unassisted is what is causing this joint to fail.
I back all my work with a lifetime warranty that covers my craftsmanship. Any suggestions to avoid a yearly callback to this house. I know my joinery is solid and executed correctly. This is the 8th table I have done atleast this wide, with the same breadboard end construction and none of the others have had an issue. The first being made over 9 years ago.
This failed due to misuse not poor craftsmanship.