Freud Routers fail to honor warranty on defective parts

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Forum topic by spud72 posted 07-08-2010 10:30 PM 2207 views 0 times favorited 6 replies Add to Favorites Watch
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331 posts in 3693 days

07-08-2010 10:30 PM

Topic tags/keywords: router

I purchased a Freud FT3000VCE 31/4 HP router last November 2009 at a woodworking show and did not have the occasion to use it until May 2010. The first time that I used the router the auto lock cone level broke. It was defective. I contacted the Authorized Freud agent for repairs. I was told to bring in the defective part and that they would replace it. What they did not tell me is that I would have to pay $30.61 to replace to part.

I am certainly going to think twice before I buy anymore Freud tools and products.

Buyer beware!


-- Guy,PEI

6 replies so far

View a1Jim's profile


117328 posts in 3776 days

#1 posted 07-08-2010 10:33 PM

Sorry about that I only buy the routers and blades on occasion.

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5767 posts in 3431 days

#2 posted 07-08-2010 10:40 PM

Did you contact Freud directly, and what is their warranty period?

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Jim Crockett (USN Retired)

852 posts in 3932 days

#3 posted 07-08-2010 10:48 PM

Doesn’t sound like Freud. I’ve always read and heard that they have excellent customer service. If it were me, I would double check on the warranty and, even if out of warranty, I would contact Freud Customer Service and explain to them what happened – that it was the first time you had used the router. You have nothing to lose except a little time.


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#4 posted 07-08-2010 10:52 PM

That sucks Guy . . . I agree with the above, give Freud a call directly.

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View charlie48's profile


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#5 posted 07-08-2010 10:57 PM

Guy, I’m sorry to hear of your problem !! I have to also agree with all above it dosn’t sound like Freud.
Good luck.

-- Charlie............Only time will tell if it was time well spent.

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512 posts in 3279 days

#6 posted 07-09-2010 01:01 AM

On the few occasions that I have had to deal with Freud’s Customer Service they have out of their way to satisfy me. I’m not sure what that charge was all about but if the router was still under warranty it shouldn’t have cost you anything. Sounds to me like the Service Center was doing a little double dipping. Make sure you let Freud know about that charge.

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