Not my week - sawstop ICS malfunction

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Forum topic by mlipps posted 10-14-2016 05:13 PM 1078 views 0 times favorited 9 replies Add to Favorites Watch
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121 posts in 1289 days

10-14-2016 05:13 PM

Topic tags/keywords: sawstop ics shaft puller elevation shaft table saw shaft miter gears

I feel like I’m getting the run around.

I’ve rebuilt table saws before but this has been a nightmare. Two weeks ago, while finishing a project, I noticed some chatter when lowering my blade and a unique click that occurred every time i turned the wheel (to elevate the blade) at about the 11 o’clock position. Sawstop told me to lubricate with wheel grease and when it didn’t work douse with wd40, clean the gears and regrease. I did that and no such luck.

Then they sent me replacement gears, but the elevation shaft was stuck. So I followed the procedure they sent me, which was to turn the elevation wheel so the key is at the 3 o’clock position and then spray wd40 into the hole that the locking wheel screws into and let it sit. After several hours it came out, but not without yanking hard.

So now I put the gears on, but they’re not seated properly and it looks like the keys are what’s causing the issues. They’re extremely tight. They sent me a shaft puller to help with this and now of course the front key for the elevation wheel is also stuck. I tried to create a lever wedging a screw driver behind the key to pry it off but broke the screw driver. Now when I told saw stop this they said “abandon the shaft puller and spray lubricant into that hole again”.

This was the same advice that didn’t work the first time. But now they’re saying to do it for 7-10 days. The issues are with the keys. Not with the shaft and a 7-10 day waiting period seems like they’re dodging me.

Thoughts. Any ideas?

9 replies so far

View Redoak49's profile


3598 posts in 2163 days

#1 posted 10-14-2016 05:54 PM

I think they have done a lot including sending you a shaft puller and new gears.

How old is the saw? Is it in warranty?

View Carloz's profile


1147 posts in 766 days

#2 posted 10-14-2016 06:12 PM

Just file down the tight key a bit. I had to do it when assembling mine.

View MrUnix's profile (online now)


7005 posts in 2374 days

#3 posted 10-14-2016 06:14 PM

Sounds like they have bent over backwards for you, and gone well out of their way to help you fix what is really a non-problem.


PS: Never trust anyone who tells you to use WD40 as a lubricant on woodworking machinery!

-- Brad in FL - In Dog I trust... everything else is questionable

View mlipps's profile


121 posts in 1289 days

#4 posted 10-14-2016 06:34 PM

Problem is the key won’t come out. I would love to file it down.

@mrunix Bent over backwards…I think not. I have a saw that cannot function. Chattering and binding doesn’t sound like something that should be happening on a premium saw. My 66 never did it and I built and rebuilt that think a bunch of times. Also, repeating protocols written in a book like some monkey isn’t help, it’s patronizing at best.

I agree WD40 is a no-no but since it’s under warranty I’m following their directions.

I’m going to try a circular punch and see if I can’t remove the key that way.

View Redoak49's profile


3598 posts in 2163 days

#5 posted 10-14-2016 07:28 PM

I do not think they were telling him to use the WD40 as a lubricant but rather to try to get things loose or apart, clean and then re-grease. I guess I do not see a problem doing that. Just using the WD40 as a lubricant is not good.

When I assemble a new part or machine, I check to make certain keys fit properly. Snug but not to tight. Sometimes a burr or edge needs cleaning or very light pass on fine every paper.

I hope it works out well. I have a Sawstop PCS and needed to contact them a couple of times and got a pleasant and helpful person. One of the best customer service IMHO.

View mlipps's profile


121 posts in 1289 days

#6 posted 10-14-2016 08:01 PM

I was treading carefully because I don’t want to do anything that could jeopardize the warranty. My 66 was used and in a way I miss that freedom.

Anyway, I took a punch and successfully removed the key. I’m going to follow my gut from now on. It almost looks like it was soldered in place which is extremely weird. Anyway, a light sanding to the parts, and I’ve been able to mount the gears to the new shaft.

All’s well. Thanks LJers

View clin's profile


947 posts in 1171 days

#7 posted 10-14-2016 08:49 PM

Glad you got things working. I too, think you were getting pretty good service, based on your description. Though I can understand when things aren’t going well it is frustrating. More so when you clearly shouldn’t be having the problem at all to begin with.

They seem to have done quite a bit and it is important to keep in mind that there’s really only so much they can do by instructing you. It can be really hard to communicate problems so that everyone is on the same page.

I have a small business and deal directly with customers on technical issues. Often software issues. It’s amazing how many different meanings people have for what “crashed” means when talking software. One guy’s crashed is, the computer stopped and smoke came out. Another person’s version of crashed is, it didn’t print when I expected it to. Sometimes it just takes time to go through all the steps, before it’s appropriate to take out the hammer.

-- Clin

View mlipps's profile


121 posts in 1289 days

#8 posted 10-14-2016 09:04 PM

I think I was getting great service until they mentioned the 7-10 day wd40 bath. That seemed silly. And to eliminate the confusion of things lost in translation I sent them pictures and videos.

View Carloz's profile


1147 posts in 766 days

#9 posted 10-16-2016 05:46 AM

Its tough job to be in customer support. You have to deal with dummies, and no matter what you do you are always to blame. Customer always right my &ss.

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