Home Depot's BS

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Forum topic by Steven H posted 06-22-2010 05:06 AM 2422 views 0 times favorited 29 replies Add to Favorites Watch
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Steven H

1117 posts in 2477 days

06-22-2010 05:06 AM

I posted a review on Yelp for my local home depot.
You can see here

All of sudden Home Depot’s Social Media Resolution Expeditor answered.
He contacted the store manager and said there will be arrangements this fall.
We will see….

If you have problem with your Home Depot you can contact him at:

Social Media Resolution Expeditor
The Home Depot
Atlanta, GA 30339

29 replies so far

View wseand's profile


2754 posts in 2459 days

#1 posted 06-22-2010 06:24 AM

If the store has a problem with theft they will require you to pay first, price we pay for thievery. As for waiting an hour to buy one thing at a place that would never happen. I would have either left after ten minutes or found the manager and had a long discussion. This goes for any place I would buy something from, why would you put up with that then complain about it.

-- Bill - "Freedom flies in your heart like an Eagle" Audie Murphy

View a1Jim's profile


115167 posts in 2995 days

#2 posted 06-22-2010 06:26 AM


-- Custom furniture

View nailbanger2's profile


1041 posts in 2561 days

#3 posted 06-22-2010 06:43 AM

There must not have been a Lowe’s across the street, like here.

-- Wish I were Norm's Nephew

View Knothead62's profile


2581 posts in 2378 days

#4 posted 06-22-2010 02:40 PM

The problem with getting a box store (used to work at one) to do work at your house is that they have a bit of turnover of contractors. If one gets bounced out, another contractor is reluctant to correct his mistakes. Better off to get a licensed contractor or reputable person to do the work, IMHO.

View Howie's profile


2656 posts in 2340 days

#5 posted 06-22-2010 03:18 PM

Steve: Do you have any idea how the training at HD goes? This is how it works…now keep in mind this is their full training program for the drones. Go to the training room. Fill out paperwork.(20 minutes) Listen to someone tell you about HD.(15 minutes) Be involved in a senario about dealing with customers(about 30 mins) Run around the store on a scavenger hunt to familiarize yourself where stuff is(30 minutes while the instructor has a coffee and donut) Spend time learning how to fill out special orders(60 minutes)(which you won’t use) Spend time learning the cash register (15 min) Go home Come back the next day and be put in a department you know nothing about. Be assigned to a store that is 45 minutes one way in heavy traffic when there is a store less than 15 minutes from your house. I feel sorry for the employees at these stores because I’ve been there. (both HD and Lowes) wasn’t my cup of tea. I could go on and on but I’ll say this, if these stores are going to survive up against stores like Menards the management needs to get their act together and spend more time training and giving their employees more incentive to do their job.(BTW: I retired after 32 years in construction/25 of that was management)I tried those jobs just to pay for my toys. Won’t make that mistake again.

Knothead, you are 100% correct, go to angies list or your local chamber of commerce.

-- Life is good.

View buffalo689's profile


174 posts in 2425 days

#6 posted 06-22-2010 03:43 PM

I hate to say it , BUT, everybody ran to these big stores to save a buck and put the local lumber yards out on their asses…and now you want personal service? just saying…

-- bill

View ClayandNancy's profile


511 posts in 2432 days

#7 posted 06-22-2010 04:19 PM

I have to say I’ve had some pretty crappy experiences at the box stores, but have had some good ones too. You need to learn which stores to buy what at. When I built my home 5 years ago, I found out quickly where to buy materials at a good price and good quality. There are some employees that don’t know the difference between 12/3 wire and an extension cord, then again you do find a diamond in the rough. They have had some great deals on equipment there just lately, ex. table saw and jointers. But if your looking for any wood for woodworking the only place to buy is a lumber yard or sawmill. IMHO

View TheDane's profile


4930 posts in 3080 days

#8 posted 06-22-2010 04:31 PM

Going back a number of years (10 or more), Menards was the only home center / big box in our area and the customer service was deplorable. Employees would almost snarl at you for asking for help finding soemthing.

Then Home Depot came into the market, and all of a sudden, employees at Menards became strack troops. A friend of mine who manages a local Menards said there was a big push from the top to improve customer service, and he said when they did, profitability went up.

Menards has maintained high-level customer service, while the local Home Depot has gone in the dumper.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View NathanAllen's profile


376 posts in 2562 days

#9 posted 06-22-2010 04:37 PM

Like wseand said it’s very likely related to theft. Can you walk out of a Walmart electronics area without paying first?

I’m just happy that in the midwest Menards continues to pummel Home Depot and Lowes. Like them or not they have better lumber selection and customer service.

View dbhost's profile


5590 posts in 2649 days

#10 posted 06-22-2010 04:37 PM

I’ve fussed at store managers, and corporate managers over less…

Home Depot certainly is NOT the store you go to for quality, or customer service, and heck, even price isn’t THAT good…

I mainly go there because my local lumber yard / Ace Hardware hours of operations stink, and I can barely get in there before they close…

-- My workshop blog can be found at

View Bob #2's profile

Bob #2

3809 posts in 3439 days

#11 posted 06-22-2010 05:08 PM

It’s hard to blame a store when the clerical attitude is so prevalent everywhere.
Perhaps our society should start setting higher standards and our educational systems should stop letting the lowest common denominator become the passing grade.

-- A mind, like a home, is furnished by its owner

View SKFrog16's profile


661 posts in 2618 days

#12 posted 06-22-2010 06:24 PM

I will go out of my way not to shop at a box store. I saw first hand what a Walmart could do to a town, Home Depot and Lowes are just the same.

-- Methods are many,Principles are few.Methods change often,Principles never do.

View Kent Shepherd's profile

Kent Shepherd

2715 posts in 2704 days

#13 posted 06-22-2010 06:30 PM

buffalo689—Well said!


View Gene Howe's profile

Gene Howe

8084 posts in 2846 days

#14 posted 06-22-2010 08:23 PM

For me, “Ace is the place….” For everything but hardwood and (some) tools.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View Moron's profile


5032 posts in 3311 days

#15 posted 06-22-2010 09:00 PM

I hate to admit it, but I used to install kitchens and do re-facing for HD when my own work dried up. It could pay up to 1,500 a day or more and in the beginning everything was great.

I saw tilers put three layers of tileonto the shower roof before the colour matched, I saw tilers pound holes through bathjroom walls, right through into the adjacent bedroom closet, I saw disasters everywhere.

Afetr the sub contractor realized how fast I could put a kitchen in, he tried to cut the numbers, he started lying to me and eventually I severed the umbibical cord but it was a good deal before he turned into a lier. I remember the HD contractor trying to show me how to fit two pot drawers into a cheap face framed cabinet for a retired couple. I remember telling that old fella (end customer) that he really didnt want pot drawers and this is why… have a 10” wide cabinet,minus the face frame = a 7” opening,minus and inch for build out as to miss the hinges = 6”........minus the drawer guide = 5”, minus the drawer sides… you own any 4” diameter pots?

Scarey what they can come up with an sell to unsuspecting honest folks

How about that “self check out” line. I wonder if the employess there, who always encourage customers to use it, know that they are also ridding their own jobs? Everytime a manager asks me to use the self check out I always ask him/her for my %$#@%^ discount.

-- "Good artists borrow, great artists steal”…..Picasso

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