|Forum topic by Kent Shepherd||posted 06-18-2010 11:48 PM||1354 views||0 times favorited||29 replies|
06-18-2010 11:48 PM
Is it just me, or do some of you get totally frustrated with people refusing to use the right terminology for things.
Having been in construction all my life, we have constantly had to deal with people using their own made up names for things. Or more often using the wrong description. For instance, in the raised panel cabinet door business, we have a cathedral style, and an eyebrow style. Some will call it whatever suits them today, and I’m supposed to read their mind. We even have a brochure with our terms listed. We have around 200 regular contractors and cabinet guys we deal with. Imagine the nightmare when they refuse to find out what terms we use. Even when we point out what we call something, they blow us off and say what they want. Then, when it’s wrong it is always our fault and we pay for the mistake. (This happened again this morning)
Terms like using flush mount doors, meaning overlay, while to others flush mount means inset. To some inset is 3/8” lip door, while some call an inset door an inset door. One long time customer calls our new mitered door an inset door because that’s the way he hangs them. It has nothing to do with the door style. What will happen when my help takes an order.
I have always tried to go into a business and find out how they want me to order their product, instead of dictating to them how I will order. There is so much room for error with that mentaility. Again, if others in my shop take an order, it’s even worse. Maybe they don’t read minds as well as I do—and I certainly have my limitations. When someone boldly uses terms as if they knew what they were talking about, is it my place to question every term they use?
We expect measurements to be given width x height, which is pretty standard in the industry. Some know what we want, and order height x width and basically tell us that is “how they have always done it”. Our computer program takes the measurement our way ( this is a commercial program by the way), so do you see the problem of trying to look at a list and entering everything backwards.
Sorry about the long rant, but it’s hard enough to make a profit anymore without redoing jobs senselessly.
How has this topic affected your work?
-- She thought I hung the moon--now she just thinks I did it wrong