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Forum topic by lighthearted posted 05-19-2010 04:13 PM 2679 views 0 times favorited 14 replies Add to Favorites Watch
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lighthearted

142 posts in 2774 days


05-19-2010 04:13 PM

Topic tags/keywords: question resource

Am I the only one who has issues logging on to finewoodworking.com?

I paid the $ and it;s the only site of many that I have issues logging onto. It constantly says I have the wrong password, it’s very well documented—i don’t. I have spoke with FN.com several times and the advise me about cookies and that I CAN’T hit the back button or it will log me out. Really??

I’m on a mac using a variety of browsers, all with the same issue.

FN.com has a ton of great info but I am about to give up and request a refund.

-- Chris http://thelightheartedwoodworker.com/


14 replies so far

View richgreer's profile

richgreer

4541 posts in 2535 days


#1 posted 05-19-2010 04:24 PM

I’ll comment because I also have a Mac, I use the Safari browser and I have never had a problem logging into finewoodworking.com.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.

View PurpLev's profile

PurpLev

8523 posts in 3109 days


#2 posted 05-19-2010 04:44 PM

Mac using Safari here, no problems though.

curious:

1. do you have your user/password saved by the browser?
2. have you reset your browser’s cache + history + cookies?

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View lighthearted's profile

lighthearted

142 posts in 2774 days


#3 posted 05-19-2010 04:51 PM

user name/password are saved
have not reset—what will that gain me?

-- Chris http://thelightheartedwoodworker.com/

View CharlieM1958's profile

CharlieM1958

16241 posts in 3679 days


#4 posted 05-19-2010 05:17 PM

Chris, are you having the problem just with automatic login, or does it happen even when you enter your name and password manually?

-- Charlie M. "Woodworking - patience = firewood"

View lighthearted's profile

lighthearted

142 posts in 2774 days


#5 posted 05-19-2010 05:28 PM

oops—I just meant FW.com as in finewoodworking.com

It doesn’t automatically login, like all my other sites. The info is saved in the browser and I also use a program call 1password that keeps all your passwords saved. Auto or manual I have issues. If I reset the password—using the same password i always use, it allows me on, but while i think i am on, in the same time period, I will go to a page and it tells me i am not logged in.

I would post this on finewoodworking.com, but I got bumped off!

-- Chris http://thelightheartedwoodworker.com/

View Frankton's profile

Frankton

68 posts in 2465 days


#6 posted 05-19-2010 05:37 PM

My name is Frankton, and I’m a PC. :)
And Windows 7 was my idea!

-- Danger lerks behind every oppertunity to learn common sense - Chip Estrada

View CharlieM1958's profile

CharlieM1958

16241 posts in 3679 days


#7 posted 05-19-2010 05:49 PM

It’s worth trying PurpLev’s suggestion of dumping your cookies. When you switch pages, the site might be picking up an old cookie with the incorrect login info.

-- Charlie M. "Woodworking - patience = firewood"

View lighthearted's profile

lighthearted

142 posts in 2774 days


#8 posted 05-19-2010 06:58 PM

THAT’S IT!

PurpLev/Charlie – are computer geniuses! That did it. I dumped the cookies for just finewoodworking, of which there were about 20. And it did the trick.

Many Many thanks.

Oh great, now I am going to waste the rest of the day on finewoodworking.com! I have Work to do!!

-- Chris http://thelightheartedwoodworker.com/

View richgreer's profile

richgreer

4541 posts in 2535 days


#9 posted 05-19-2010 10:55 PM

I once had a problem logging into my bank and we discovered that dumping the cookies was the answer that time also.

-- Rich, Cedar Rapids, IA - I'm a woodworker. I don't create beauty, I reveal it.

View geide's profile

geide

5 posts in 2556 days


#10 posted 05-20-2010 02:51 PM

Hi Lighthearted et. al,

Sorry to hear about your trouble Lighthearted. Glad that the lumberjocks folk were able to help you resolve the issue.

For future reference, here’s our official FAQ in case anyone else has additional questions: http://mycusthelp.net/taunton/_cs/FindAnswers.aspx?sSessionID=97107168752010204771355VV1509662BF8I8YSP&lstFilter_a=-1&.

Lighthearted, please contact customer service if you have any more issues. : Email support@customerservice.taunton.com or Phone: 800-477-8727 9am-5pm ET Mon-Fri.

Thanks all for your interest in our Web site.

Gina

Gina Eide
Sr. Web Producer
FineWoodworking.com

View lighthearted's profile

lighthearted

142 posts in 2774 days


#11 posted 05-20-2010 05:18 PM

Hi Gina-
I did several times and they were not helpful.
Sorry to say.

-- Chris http://thelightheartedwoodworker.com/

View PurpLev's profile

PurpLev

8523 posts in 3109 days


#12 posted 05-20-2010 05:29 PM

Sorry I wasn’t able to get back on this thread earlier to address your question, but better late then never:

cookies are information bits that are saved on your computer containing (usually) login information for websites. if you had an old user/pass or incorrect user/pass information saved in a cookie, and have your browser to automatically use that , it’ll basically alway repeat the same ERROR. in which case, you need to reset the cookies which deletes them, and then you can save a new one with updated/proper information. same with cache.

glad to hear you got the issue resolved :)

FYI: this actually has nothing to do with brand of computer, nor even the browser of choice -they all work the same way in this case.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View wchips's profile

wchips

314 posts in 2548 days


#13 posted 05-27-2010 02:32 AM

I had the same problem with the sawmill creek fourem. every time i tried to log in i was told that the password was not correct. I would reset it and the next day it would be the same thing again.

-- wchips

View Mark Shymanski's profile

Mark Shymanski

5314 posts in 3173 days


#14 posted 06-15-2010 05:27 AM

Hmmm cookies…Jenn just made a batch and this thread has made me hungry LOL!

-- "Checking for square? What madness is this! The cabinet is square because I will it to be so!" Jeremy Greiner LJ Topic#20953 2011 Feb 2

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