|Forum topic by newTim||posted 1533 days ago||865 views||0 times favorited||5 replies|
1533 days ago
As much as I hate to be the target of or hear stories about bad customer service, I really love hearing stories about heroic saves, outstanding customer service, or just plane efficiency.
Well let me add my latest tale. Recently, a routine order for some felt and barrell hinges from Woodcraft never showed up. On the scheduled delivery day I did receive a FedEx delivered via USPS that was addressed to another person living several miles away. I waited for the letter carrier last Saturday to hand the package over and inquire about my package. She said she’d open an inquiry. I’m still waiting.
However, in the meantime I had the good sense to contact the good folks at Woodcraft. I sent an email late at night through their customer service contact form on their website and got a very nice response on my iPhone the next morning (yes, while driving to work. Somethings can wait, woodworking cannot). Apologies and a promise to get the parts out asap proved true as the package was sitting on my doorstep when I got home. I had replied my thanks and a promise to send a check in the event the original order ever showed up. That’s one check I’d like to write if for no other reason than to match kharma with kharma, pay it forward, do the right thing for no reason other than it’s the right thing to do, and all that. We’ll see. Still waiting.
So my fellow Lumberjocks, have you got a good tale to tell? Did you catch anyone doing something good? I for one would love to hear them. Thanks.
-- tim hill www.newcalshop.com