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Forum topic by newTim posted 05-14-2010 08:01 AM 1424 views 0 times favorited 5 replies Add to Favorites Watch
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607 posts in 3605 days

05-14-2010 08:01 AM

As much as I hate to be the target of or hear stories about bad customer service, I really love hearing stories about heroic saves, outstanding customer service, or just plane efficiency.

Well let me add my latest tale. Recently, a routine order for some felt and barrell hinges from Woodcraft never showed up. On the scheduled delivery day I did receive a FedEx delivered via USPS that was addressed to another person living several miles away. I waited for the letter carrier last Saturday to hand the package over and inquire about my package. She said she’d open an inquiry. I’m still waiting.

However, in the meantime I had the good sense to contact the good folks at Woodcraft. I sent an email late at night through their customer service contact form on their website and got a very nice response on my iPhone the next morning (yes, while driving to work. Somethings can wait, woodworking cannot). Apologies and a promise to get the parts out asap proved true as the package was sitting on my doorstep when I got home. I had replied my thanks and a promise to send a check in the event the original order ever showed up. That’s one check I’d like to write if for no other reason than to match kharma with kharma, pay it forward, do the right thing for no reason other than it’s the right thing to do, and all that. We’ll see. Still waiting.

So my fellow Lumberjocks, have you got a good tale to tell? Did you catch anyone doing something good? I for one would love to hear them. Thanks.

-- tim hill

5 replies so far

View Knothead62's profile


2584 posts in 2960 days

#1 posted 05-14-2010 02:12 PM

Not along the line of woodworking but just about as important- food. My mother and I went to a local Hardee’s restaurant for lunch. A nice young lady took the order and brought it to our table. When my mother mentioned that we forget the catsup, I started to get up. This young lady insisted I sit down and said that she would get it. She brought it to our table and asked if there was anything else we needed. Guess what restaurant is getting our business for burgers?

View Gene Howe's profile

Gene Howe

10479 posts in 3427 days

#2 posted 05-14-2010 07:38 PM

My local ACE has the most helpful and friendly staff. Your post has given me the impetus to thank them.
Thank you for the reminder.

-- Gene 'The true soldier fights not because he hates what is in front of him, but because he loves what is behind him.' G. K. Chesterton

View live4ever's profile


983 posts in 3009 days

#3 posted 05-14-2010 07:54 PM

I was at Lowe’s the other day looking for some Formica for my router table. None of the other big box stores in the area carried it, so I was thrilled to find it at this particular Lowes. It is sold in 4×8’ sheets, which make getting home a bit of an issue since I don’t have a pickup.

I found a guy in the kitchen dept to help me out. He said we could roll the sheet up, but it’s a 2-3 person job. He mentioned how it would be hard for him to do so because of a health condition. I said no worries at all I will find someone else. He managed to round up another guy and together they helped me tape up the rolled sheet of Formica. The poor guy was so out of breath after the fairly brief process (easy with 3 people)...I imagine he must be suffering from congestive heart failure. It was really nice of him to help me out…I feel terrible that it had to wind him so badly, but I will definitely be writing a letter to Lowe’s commending him. It would have been much more comfortable for him (and as a physician-in-training I’d have recommended it!) to stay at his desk job in the kitchen dept, especially when he had no incentive to help me out.

-- Optimists are usually disappointed. Pessimists are either right or pleasantly surprised. I tend to be a disappointed pessimist.

View Dennisgrosen's profile


10880 posts in 3114 days

#4 posted 05-14-2010 08:15 PM

years ago when I worked in a company , I had ordred some spareparts
from another place they didn´t show up as promised even thow I ordred
them in the morning to be on the doorstep nextdays afternoon as they have promised
I foned them and got the director and he said to me he wood look at it immediately
what had habn´t, I said ok but I deffently have to have it next morning with a courier post,
next morning there was this big Mercedes parking infront of the maindoor with a nobel
gentleman sleeping at frontseat , I nocked on the door to him and asked is there anything
I cuold do for him he laughed and said it´s the oppesit way around I looked at him
and thought it was som sales agent or something
but of all people it was the director/owner from the company that had driven the most
of the night to deliver for 2000,-$ spareparts to us
of course me and my chef toke him out for breakfast and had a wonderfull halfday with him
it Just sad the company died with him becourse the people who inherited the company
was greedy


View newTim's profile


607 posts in 3605 days

#5 posted 05-15-2010 05:58 AM

Here’s an update. I’m visiting my folks in SoCal (AKA Low-Cal, Lower-California) and got a message on the iPhone from the local post office. Apparantly they found my original package and had delivered it. So when I get home I’m going to mail a check to Woodcraft. One good turn deserves another. It is a check I’m happy to write.

-- tim hill

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