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Sawstop the best saw (2)

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Forum topic by Plain posted 07-23-2016 07:03 AM 1571 views 0 times favorited 41 replies Add to Favorites Watch
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Plain

157 posts in 159 days


07-23-2016 07:03 AM

So I received a teplacement for the Sawstop. Only now I see how abused the first one was by the shipper. The second one came nicely packed 4 boxes shrink wrapped and striped together. The delivery guy had a liftgate and a palet truck.

On contrary the first one came in separate boxes and the main box travelled on its end despite having the pallet attached to the side. Those guys did not have a lift gate and just dropped it on the driveway.
The second table top is 0.006” out at the far right corner, the rest is better. The wings were 0.015 out but easily flexed to being flat.
When I finally finished the assembly and stepped back I easily see that yes, it is the best saw as of today, much better than a 10 old almost unused Unisaw that I played with and would have bought had it come with a riving knife.


41 replies so far

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DirtyMike

449 posts in 362 days


#1 posted 07-23-2016 07:23 AM

so you bashed saw stop in your other thread when the problem was clearly due to poor freight practices?

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Kazooman

624 posts in 1413 days


#2 posted 07-23-2016 10:46 AM

Plain: I am not going to believe this one (and your previous messages) until you can convince me otherwise. Here is a chronology of your recent posts on the saw to the best of my recollection.

First you got the saw and complained about the packaging, but apparently didn’t open the box to examine the saw to before running to the forum to complain about Sawstop.

Then you waited almost two weeks for your electrical work before assembling the saw (when most of us would have stayed up all night to do so even if we could not plug it in) and then decided the table was warped. You then ran to the forum to post another Sawstop bashing thread, using the excuse that it was Saturday and customer service was closed.

Then you failed to contact Sawstop on Monday and continued the thread. When you finally contacted Sawstop you claim that you got a rude Customer Service representative who would not help you because you did not have your serial number. Then you wrote that you called back and had the number and got a great guy who gave you advice on what to do to try to adjust the saw and an offer to send a replacement if that did not work.

Now, thirteen hours and twenty six minutes later (posts are time stamped you know) you claim that not only had they already shipped a replacement, but you had received it, assembled it, and had taken measurements that were to your liking. Now THAT is AMAZING customer service! Can you post pictures of the projects you have already completed using the new saw?

In the mean time, you started another post asking about how riving knives were attached to saws. You were questioning the attachment method on your Grizzley saw. You asked if anyone could tell you how riving knives were attached on higher quality saws. I replied with some information and pointed out in passing that you could have just looked at the riving knife on the (albeit faulty) Sawstop saw you were assembling. You seem to have forgotten about that warped piece of cast iron sitting off in the corner of the shop.

View Redoak49's profile

Redoak49

1938 posts in 1449 days


#3 posted 07-23-2016 11:36 AM

I was wondering the same thing Kazooman. Something is clearly out of alignment and not the saw.

View jbay's profile

jbay

809 posts in 359 days


#4 posted 07-23-2016 01:58 PM

Steve Gass loaded up a new top and got in his jet with 2 technicians, then flew 2 his house and installed the new top overnight.
What’s not to believe?
Now that’s customer service!

-- My “MO” involves Judging others, playing God, acting as LJs law enforcement, and never admitting any of my ideas could possibly be wrong or anyone else's idea could possibly be correct -- (A1Jim)

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Plain

157 posts in 159 days


#5 posted 07-23-2016 02:22 PM

kazoman. . I fail to see logic in your reasoning. ypu assume too much and invent new facts then make them look like they come from someone else. I did not say shipped you did. I said arrived. The rest of your reasoning is similarly based on your assumptions.
On the other hand whyy would I care if you believe it or not? You do not, good for you.

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Redoak49

1938 posts in 1449 days


#6 posted 07-23-2016 04:23 PM

So…p l ease explain how you got the replacement when you just posted that you finally talked with them.

At best, your posts are a bit confusing

View Rick M's profile (online now)

Rick M

7907 posts in 1840 days


#7 posted 07-23-2016 04:47 PM

Like sand through an hourglass these are the days of our lives.

-- http://thewoodknack.blogspot.com/

View MrUnix's profile (online now)

MrUnix

4207 posts in 1659 days


#8 posted 07-23-2016 04:48 PM

When I finally finished the assembly and stepped back I easily see that yes, it is the best saw as of today, much better than a 10 [year] old almost unused Unisaw that I played with and would have bought had it come with a riving knife.
- Plain

Wow – that is one expensive riving knife. I would have just gone with the disappearing splitter on the Unisaw for a couple thousand bucks less :)

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View bbasiaga's profile

bbasiaga

754 posts in 1455 days


#9 posted 07-23-2016 04:52 PM

Here is the post where you called them and got advise on what to do to tweak the machine and get it to tolerance. It says they would ship a new one if you couldn’t fix it. The time stamp is from 7-22-16, YESTERDAY as I post this reply. No mention anywhere that one had shipped previously.

This does seem fishy.

-- Part of engineering is to know when to put your calculator down and pick up your tools.

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bbasiaga

754 posts in 1455 days


#10 posted 07-23-2016 05:02 PM

Can’t seem to upload the screenshot from my phone…have to do it when I get home.

-- Part of engineering is to know when to put your calculator down and pick up your tools.

View MrUnix's profile (online now)

MrUnix

4207 posts in 1659 days


#11 posted 07-23-2016 05:08 PM

Can t seem to upload the screenshot from my phone…have to do it when I get home.
- bbasiaga

Screenshot isn’t necessary :)

Here is the relevant text:

OK, Called back having the serial number in hand. A new guy picked up the phone. Way way much more helpful than the first one. He had no problem for me not having the serial number and gave me an advice of how to tackle the problem. Also said they would send me a new table if that does not work.
- Plain

#62 posted 07-22-2016 01:37 PM

Posted yesterday in this thread: http://lumberjocks.com/topics/170930

Cheers,
Brad

PS: Pretty cool how they said they would just ship out a new table if needed, and then turned around and shipped a complete new saw (apparently overnight via FedEx)!

-- Brad in FL - To be old and wise, you must first be young and stupid

View oldnovice's profile

oldnovice

5721 posts in 2828 days


#12 posted 07-23-2016 07:00 PM



Like sand through an hourglass these are the days of our lives.

- Rick M.

Elegance personified Rick!

-- "I never met a board I didn't like!"

View Kazooman's profile

Kazooman

624 posts in 1413 days


#13 posted 07-23-2016 07:07 PM



Steve Gass loaded up a new top and got in his jet with 2 technicians, then flew 2 his house and installed the new top overnight.
What s not to believe?
Now that s customer service!

- jbay

I believe that my initial skepticism was warranted. I never had any agenda other than seeking the truth. The whole thing has sounded rather fishy from the start. I think we can let rest now.

View Kazooman's profile

Kazooman

624 posts in 1413 days


#14 posted 07-23-2016 07:17 PM


kazoman. . I fail to see logic in your reasoning. ypu assume too much and invent new facts then make them look like they come from someone else. I did not say shipped you did. I said arrived. The rest of your reasoning is similarly based on your assumptions.
On the other hand whyy would I care if you believe it or not? You do not, good for you.

- Plain

Nothing in my post was assumed and none of it was invented. The trail of postings is there for anyone to examine. Your story does not make any sense and the timeline of events is impossible.

Why should you care if I or anyone else on the Forum believes you? Because you are an active participant in numerous threads often offering information or advice in response to questions. If nobody can take your posts at face value you might as well move on. I encourage you to stick with it and build a reputation as a good resource for others. No one is trying to make you look bad or chase you away. We just want the story to ring true, especially when you are bashing the good reputation of a company.

View Plain's profile

Plain

157 posts in 159 days


#15 posted 07-23-2016 08:54 PM

Nothing in my post was assumed and none of it was invented. The trail of postings is there for anyone to examine. Your story does not make any sense and the timeline of events is impossible.

Why should you care if I or anyone else on the Forum believes you? Because you are an active participant in numerous threads often offering information or advice in response to questions. If nobody can take your posts at face value you might as well move on. I encourage you to stick with it and build a reputation as a good resource for others. No one is trying to make you look bad or chase you away. We just want the story to ring true, especially when you are bashing the good reputation of a company.

- Kazooman

I am not sure why I am responding but here you are. You are saying about the reputation but let’s see how much honest you are saying that you noting invented and assumed.
1. You invented that the saw shipped in 1 day and put it in the way as if I said it. The saw shipped a while back and arrived 1 day ago.
2. You assume that everyone should jump on assembling the saw once he receives it. I see no reason to hurry knowing that I would not be able to use it until I get 220V.
3. You reasoning that my question about the riving knife is some kind of conspiracy theory is nothing else than a conspiracy theory itself. I did not proceed with assembling the saw once I could not go past attaching the wings, and even did not know where the riving knife was, until I assembled the second one.
4. I did call SS customer support trying to see if my decision to send the saw back was wrong. Do you see anything wrong with that ?
5. You say you do not want to make someone look bad, but be honest for once, this was the only purpose of your post.
OK keep doing a good job in investigating other posters’ past, if that is your favorite past time. I need to go to buff the wax I put on the cast iron while the is still new.
Bye

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