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Ridgid Disappointment

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Forum topic by tgiro posted 07-20-2016 02:52 AM 668 views 1 time favorited 15 replies Add to Favorites Watch
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tgiro

6 posts in 1283 days


07-20-2016 02:52 AM

I purchased a Ridgid Dp15501 Drill Press (DP) in 2009. It’s been a good DP, getting used very regularly, up until this last Saturday when the quill spring broke. I figured I’d just order another one from their online parts – but – no joy – discontinued item.

Monday, I called their parts distributor to get the same answer – and no substitute parts available. They told me to call around their service centers to see if someone had one on the shelf or check ebay/craigslist, etc for old parts.

Not the right answer for a DP that’s only 7 years old. I have some tools much older, that are no longer made or sold, and I can still get parts for them. I, also have other Ridgid tools – a couple with their “Lifetime Guarantee”, but I’m wondering what that is worth.

Luckily, I have found a machinist, who is going to repair my spring for me, but i think the DP is going up for sale. I’m not into using tools that I know I can’t get parts for.

I see others who have bought the same DP later than I did. I hope theirs stands up better than mine did.

-- The good wood worker does not craft wood for honor - he uses his craft to honor the wood.


15 replies so far

View bruc101's profile

bruc101

1077 posts in 3006 days


#1 posted 07-20-2016 04:55 AM

I needed a part for my Grizzly large edge sander last year. I called Griz and they told me everything about that sander when I bought it in 1994. I told them I needed a part for it and they didn’t hesitate to say it would be in the mail that afternoon. I got it two days later. Griz is the only company that has never given me any problems about their warranty and keeping parts in stock.

I think I would be highly peeved if I had a 7 year old tool from Rigid and couldn’t get a replacement part for it.

-- Bruce Free Plans http://plans.sawmillvalley.org

View Woodchuck2010's profile

Woodchuck2010

509 posts in 322 days


#2 posted 07-20-2016 12:46 PM

Frustrating for sure! I’m sure it’s a clone and some other spring from another DP will fit.

-- Chuck, Michigan,

View bigJohninvegas's profile

bigJohninvegas

213 posts in 926 days


#3 posted 07-20-2016 02:56 PM

I agree with the clone idea.
I have a few ridgid tools that I got all withing a year of each other. While they are still working well so far, my experience with the warranty registration was very disappointing. And the few I know that have needed to use that lifetime warranty have gotten screwed. I was a new woodworker, and got bang for the buck from ridgid. But as my tools wear out, I will replace with better for sure.

-- John

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Plain

157 posts in 162 days


#4 posted 07-20-2016 03:09 PM

Doesn’t Ridgid have lifetime maintenance on their tools ? If they do not have a replacement part I would demand a new drill press.

View Ger21's profile

Ger21

1047 posts in 2595 days


#5 posted 07-20-2016 03:25 PM

In order to get the lifetime warranty on any tools that have it, there’s a rigorous registration process that must be followed when the tool is purchased. Failure to properly register results in no warranty.

-- Gerry, http://www.thecncwoodworker.com/index.html http://www.jointcam.com

View tgiro's profile

tgiro

6 posts in 1283 days


#6 posted 07-20-2016 03:52 PM

When I purchased the drill press, it wasn’t one of the tools up for the LSA. They only put the LSA on certain tools. I have an old NiCad battery drill that is on one. But my oscillating hand sander and my oscillating belt sander didn’t have it.


Doesn t Ridgid have lifetime maintenance on their tools ? If they do not have a replacement part I would demand a new drill press.

- Plain


-- The good wood worker does not craft wood for honor - he uses his craft to honor the wood.

View jwmalone's profile

jwmalone

769 posts in 166 days


#7 posted 07-20-2016 04:15 PM

Rigid. Ryobi same people different name, Some of its good some bad always had trouble with replacement parts, I bought some used big mistake. Of Corse I bought a set of used Ryobi drill impact sawzall year and a half ago been beating the crap out of them ever since no problem I got lucky. But I gave up on ridged for the same reason.

-- "Boy you could get more work done it you quit flapping your pie hole" Grandpa

View TravisH's profile

TravisH

452 posts in 1399 days


#8 posted 07-20-2016 04:17 PM

Some highlights from their warranty…

This warranty lasts for the lifetime of the RIDGID tool. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Ridge Tool shall not be responsible for any incidental or consequential damages.

While normal wear & tear is not considered a “defect” and is not covered by the RIDGID Lifetime Warranty, it is our goal to get your tool back in service a soon as possible.

DEFECTS IN MATERIALS OR WORKMANSHIP:

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

Translation…..they are in no way offering lifetime maintenance on an item and do not guarantee in anyway they will service a product for its lifetime. Their lifetime warranty is like any other warranty you get with any product from other retailers. They have successfully marketed a fancy logo, a logo that the average consumer sees has having value based upon a misunderstanding of what the warranty covers.

View toolie's profile

toolie

2023 posts in 2092 days


#9 posted 07-20-2016 04:25 PM



When I purchased the drill press, it wasn t one of the tools up for the LSA. They only put the LSA on certain tools. I have an old NiCad battery drill that is on one. But my oscillating hand sander and my oscillating belt sander didn t have it.

Doesn t Ridgid have lifetime maintenance on their tools ? If they do not have a replacement part I would demand a new drill press.

- Plain

- tgiro


Interesting . I have never had a problem getting tools repaired under the Ridgid LSA. They are the brand I own the most of and have been quite satisfied. If the OPs drill press was registered with the LSA,I’d bring it to an authorized repair center and make it Ridgid’s problem.

-- there's a solution to every problem.......you just have to be willing to find it.

View tgiro's profile

tgiro

6 posts in 1283 days


#10 posted 07-20-2016 08:33 PM

The Dp15501 was never under Ridgid’s LSA, that I know of.

And, BTW – for those recommending getting a clone spring from Ryobi parts. From what I can find online, those are obsolete and unavailable, also. Home Depot currently sells the DP103L 10-inch and only Ryobi has parts for those. All other Ryobi drill presses are considered obsolete by Ryobi. Parts are rapidly becoming unavailable.

-- The good wood worker does not craft wood for honor - he uses his craft to honor the wood.

View Plain's profile

Plain

157 posts in 162 days


#11 posted 07-20-2016 09:15 PM

Can’t you just look for a more/less similar spring ?

View TravisH's profile

TravisH

452 posts in 1399 days


#12 posted 07-20-2016 10:15 PM

Seams the Craftsman drill press from that time period also spring is no longer available. I would imagine all drill presses made for these companies at that time (Craftsman, Dayton, Ridgid,.... ) don’t have the parts available anymore.

I would just buy the torsion spring from Grizzly or wherever and give it a whirl. I would order the replacement torsion spring based on the spindle travel of your drill press.

View Woodchuck2010's profile

Woodchuck2010

509 posts in 322 days


#13 posted 07-20-2016 11:10 PM


Can t you just look for a more/less similar spring ?

- Plain

Exactly what I was saying. Is It a coil spring maybe?

-- Chuck, Michigan,

View tgiro's profile

tgiro

6 posts in 1283 days


#14 posted 07-21-2016 10:23 AM


Can t you just look for a more/less similar spring ?

- Plain

Exactly what I was saying. Is It a coil spring maybe?

- Woodchuck2010

I have ordered a similar spring from eparts.com. It comes from a Jet 15-inch DP. Plus I do have a guy working on my broken spring. The issue is the spring housing. Ridgid has a unique housing that is different from the other brands. But my friend thinks he can take the Jet spring and fix it for the Ridgid housing. So, we do have a couple of options.

-- The good wood worker does not craft wood for honor - he uses his craft to honor the wood.

View distrbd's profile

distrbd

2227 posts in 1910 days


#15 posted 07-21-2016 03:01 PM

I have the same drill press,(older Grey Ridgid)and have been following this thread with interest,I found this video on youtube that shows how to replace the spring but I’m puzzled over how the spring got broken in the first place.

While drilling, if we let the handle go,the spring will return the quill up on it’s own (freely), over time it must weaken the little tab in the center of the coil spring,I guess it is a habit for many to just let go of the handle to spring back up.I know it’s what I do unconsciously.
I think I’ll hold on to the handle until is rest in the returned position from now on.

https://www.youtube.com/watch?v=UtKmUtXDWV8

-- Ken from Ontario, Canada

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