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Forum topic by steve223 posted 05-11-2010 10:06 PM 3694 views 0 times favorited 7 replies Add to Favorites Watch
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steve223

20 posts in 2534 days


05-11-2010 10:06 PM

I’m a newcomer to woodworking and after alot of research and reading tool reviews here and at other sites I had decided on the new Grizzly model G1023rl. I ordered it back in March and was told that it was on backorder until May 11. I called Grizzly on May 11 to check on the status of my order and was told the back order “approximate delivery date” was pushed back to June 25!! Very frustrating!! I’ve been eagerly awaiting the arrival of my saw so I can get started on my new hobby. I called Grizzly customer service to see if they would work with me on the price of my second choice the G0690 scince they couldn’t deliver on the first choice and I’m tired of waiting. The G0690 is actually more money with slightly less in the way of features. The reason the G1023rl was my first choice was the encapsulated blade for dust collection and the single drive belt system. I’m frustrated and wondering if anyone out there has any experience in this kind of situation and could give me some tips on how to deal with Grizzly. Thanks.

-- steve223


7 replies so far

View knotscott's profile

knotscott

7214 posts in 2840 days


#1 posted 05-11-2010 10:14 PM

No direct experience with the waiting game Steve, but it’s not unusual for launches of new products to be delayed. It’s also not unusual for items to come in sooner than the stated anticipated arrival date, but obviously that can also go either way.

Either saw would likely serve you well, and the G0690 has a good track record, while the G1023RL has none. Even though the former G1023 series of saw was well proven and well regarded, the G1023RL deviates from the design of the former G1023 by quite a bit. The G0690 actually looks more like a modified version of the former G1023 trunnion system. None of this means that the revisions to the G1023RL aren’t advantages, but they are less proven. Just food for thought while you ponder what to do…

New 1023RL:

Old 1023:

G0690:

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View TheDane's profile

TheDane

4997 posts in 3127 days


#2 posted 05-11-2010 10:15 PM

Any dealings I have had with Grizzly have been just the opposite … top drawer responsiveness and service.

If you have a Sawmill Creek ( http://www.sawmillcreek.org/ ) membership, you might try posting there. The owner of Grizzly (Shiraz Balolia) is on that site a good deal, and I have seen a number of postings where he has responded directlly to customer requests.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

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arudson

25 posts in 2377 days


#3 posted 06-11-2010 05:49 AM

I was advised by the Grizzly folks today that now they don’t expect to receive the new G1023’s until mid July. I was really excited to get one of these but I just can’t wait any longer. I placed my order for a G0690 and hope to get it next week. Reading the reviews I’m sure I won’t regret my choice.

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a1Jim

115202 posts in 3041 days


#4 posted 06-11-2010 06:15 AM

I’m sure it will work out.

-- http://artisticwoodstudio.com Custom furniture

View steve223's profile

steve223

20 posts in 2534 days


#5 posted 06-11-2010 11:54 AM

I decided to go with my second choice the G0690, got it a couple weeks ago and so far I’m happy. Thanks for all your input.

-- steve223

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DAWG

2850 posts in 2601 days


#6 posted 06-11-2010 12:12 PM

Please keep us posted on what you think about the saw. Thanks

-- Luke 23: 42-43

View HorizontalMike's profile (online now)

HorizontalMike

7147 posts in 2378 days


#7 posted 12-19-2010 04:08 PM

Hey Steve223,
I also had this TS on order at the same time and was having the same delays. I eventually took delivery of a G0690 instead because the G1023RL date was pushed even further into August 2010. Love my G0690, BUT:

Did you ever take delivery of a G1023RL?

If so, how has it worked out?

-- HorizontalMike -- "Woodpeckers understand..."

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