Bought the Delta 36-725 and .........

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Forum topic by Asaump posted 07-03-2016 01:20 PM 585 views 0 times favorited 10 replies Add to Favorites Watch
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3 posts in 112 days

07-03-2016 01:20 PM

First post but have been reading for quite some time researching saws. I went and bought the Delta saw last night from Lowes. This replaces a 1980’s Craftsman flex drive saw. Spent the day assembling the machine. Went quite well. Took pictures along the way and was hoping to post some of them tonight but….

After I finished assembling, I plugged it in and pulled the start button hoping to hear the hum of the saw running. I got nothing. Not a sound out of her. Went underneath and press the reset button multiple times and still nothing. She is plugged into a 12 gauge extension cord and I know the cord in ok as other pieces of equipment run off the cord. Tried to reset several more times and still nothing. Imagine how pleased I am right now. Oh, upon opening the box there were no instructions. Not a biggy but I guess that was the first sign of things to come.

10 replies so far

View OSU55's profile


1039 posts in 1407 days

#1 posted 07-03-2016 01:53 PM

If you are positive power is applied to the saw’s cord and nothing happens, it goes back. If you start disassembling things on a brand new item to find the problem, it can be more difficult to return. There’s always the chance something breaks. It may just be a loose wire, but …......... Also depends on how far away the store is. I suppose you could call Delta or Lowe’s.

View WhyMe's profile


574 posts in 978 days

#2 posted 07-03-2016 01:58 PM

No instructions? Did everything appear to be packed and in place in the box? You may have gotten a saw that was returned. I can imagine how unhappy you are but make sure it doesn’t run by plugging it directly into an outlet before you haul it back to Lowes. It maybe just a bad switch if you have the means to check it.

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831 posts in 1702 days

#3 posted 07-03-2016 06:08 PM

You obviously checked the breaker, right?

-- Joe | Spartanburg, SC | "To give anything less than your best is to sacrafice the gift." - Steve Prefontaine

View BulldogLouisiana's profile


183 posts in 558 days

#4 posted 07-03-2016 07:47 PM

Does this model have a safety key? I know my rigid had a little yellow plastic piece that has to be inserted for the saw to turn on.

-- There are 10 types of people in the world. Those who understand binary and those who don't.

View yellowirenut's profile


3 posts in 110 days

#5 posted 07-03-2016 07:48 PM

Agreed it goes back.. I would not even disassemble the thing. IF you have help to get it into a truck. I cant even Imagine the instant heartbreak. Did the box appear as if they taped it up “real good!”? I got a ceiling fan from lowes that had been previously opened and then returned. I did not take the thing completely out of the box when i realized what was going on. Missing parts bag and batteries already in the remote. Makes you wonder what the internal policy is for returning items to the shelf.

View loiblb's profile


97 posts in 473 days

#6 posted 07-03-2016 10:51 PM

I just got a new Delta 1/2 hp. motor to replace one on my sanding station. The motor did not start. After checking things I spun the pulley and it ran. Now it runs most of the time without starting the motor with my hand. You should not try this with a saw. Just saying some motors are not checked before being sent out, not good.

View Asaump's profile


3 posts in 112 days

#7 posted 07-04-2016 12:34 AM

To answer the questions. Yes, I am sure there was power to the saw plug. I plugged other pieces of equipment into the cord and they all ran. I also wheeled the saw closer to a receptacle and plugged it in and still no go. I also checked the 120/240 volt switch to make sure it was set correctly. It was set on 120. I moved the switch back and forth a few times and still not go. I had no interest in tearing things apart to troubleshoot. I sent an email to both Lowes customer service and Delta customer service figuring at best it would be after the holidays if/when I hear back.

The box did not appear to be open but the manual was missing. Also some parts were displaced in the box. It appears that maybe some rough handling but the box did not look damaged. There was a 3”x 3” square piece of plastic that was broken. Like a boarder that went around something. Not sure where it went. New saw #2 was well packed with everything in the correct place in the box.

So after all the calls late last night to Lowes I located a saw in a different Lowes not much further away from where I bought this one. I went to the store this morning to exchange the saw. Threw it in the back of the truck assemble. No problems with the exchange. I told the manager that the least they could do was through in a new blade for all my troubles. He obliged and I was able to pick up a Dewalt 60 tooth saw blade.

On the way home from the store the Lowe’s manager from the store where I purchased the first saw called me. He said he would get another saw for me today at a Lowes quite a distant from where I live and could most likely get it to my house today. Customer service had contacted him due to my email. I told him the story and he said next time I was in to ask for him and he would set me up with something I need. He also offered to sell me the floor model for $200 off. Opened new saw #2 and bumped motor before unpacking and assembling. All looked good. Got it assembled this evening. Still going through the tune up before I try cutting anything but it runs really smooth. This will be a good saw and will meet my needs.

So I have become quite familiar with this Delta saw assembly.

View Charles Holland's profile

Charles Holland

63 posts in 114 days

#8 posted 07-04-2016 06:48 AM

that blows. it’s so disappointing to get something brand new, to feel the anticipation and then….nothing

View OSU55's profile


1039 posts in 1407 days

#9 posted 07-04-2016 12:57 PM

Glad Lowe’s CS responded in a positive way and took care of the issue. Mistakes happen for all manufacturers – it’s a question of how many and how bad the mistakes are that differentiate them.

View ScottM's profile


330 posts in 1564 days

#10 posted 07-05-2016 03:03 PM

Glad it’s working out finally. Every time I go into Lowes I look at those saws….. Some day…

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