Saw stop packaging

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Forum topic by Plain posted 07-02-2016 11:37 PM 980 views 0 times favorited 11 replies Add to Favorites Watch
View Plain's profile


157 posts in 900 days

07-02-2016 11:37 PM

So my PCS is finally in the garage. I read numerous reviews and practically everyone said that everything in this saw is 10 times better than in any other saw. Quite a few pointed excellent packaging.
Well, my Grizzly when I bought it was packaged way better than Sawstop. It came in practically indestructible half inch cardboard that obviously was abused by the shippers to the point of sticking forklift fork into the side. It took the beating as if nothing happened.
The sawstop came in a regular thin cardboard box as if it were a pair of shoes rather than 500lb of metal. It disintegrated on the way and I am debating now whether to return it.
I hope the rest claims of the machine quality will stand.

11 replies so far

View CygnusA's profile


6 posts in 993 days

#1 posted 07-03-2016 12:10 AM

My grizzly arrived damaged. Even with the thicker cardboard it won’t stop a forklift from driving through it. Parts were missing and the motor access door was bent in half. I kept it for half a year but was very unhappy with performance and alignment issues plagued my saw. I returned it and replaced it with a sawstop. The cardboard may be thinner but it at least came packed in foam. Nothing was missing or damaged

View Rentvent's profile


151 posts in 1051 days

#2 posted 07-03-2016 12:44 AM

Mine is supposed to arrive on Tuesday via fedex. Who delivered yours?

View SuperCubber's profile


1043 posts in 2486 days

#3 posted 07-03-2016 01:50 AM

Wait a second… You’re thinking about returning it without even checking the item, because the box was damaged during shipping?

-- Joe | Spartanburg, SC | "To give anything less than your best is to sacrafice the gift." - Steve Prefontaine

View bbasiaga's profile


1240 posts in 2197 days

#4 posted 07-03-2016 01:52 AM

Mine was well packaged, but was the 1/2” or so cardboard you mention. I ordered through a local retailer, and picked it up there. It was on a pallet all strapped together. No damage to speak of.

I know exactly how disappointed I’d feel if my very expensive saw came with an abused box. But I’d encourage you to see if the saw inside is OK before sending it back. There is a layer of styrofoam underneath as well, so there is an excellent chance the saw inside is fine. You could send it back, but the replacement will have all the same opportunities to be abused by a shipping company that doesn’t care about the box.


-- Part of engineering is to know when to put your calculator down and pick up your tools.

View Redoak49's profile


3664 posts in 2191 days

#5 posted 07-03-2016 02:15 AM

I bought mine through a local dealer also. I had no damage and it was well packed.

View MikesProjects's profile


172 posts in 2104 days

#6 posted 07-03-2016 02:38 AM

I completely understand, when somebody is expecting the finest quality which begins with the packaging & receives an unexpected damaged package, that has to be a little disappointing especially since the package is protecting the most awesome table saw ever created, well almost :-) . I’d take a video of the damaged package & a few pics & start with that. After taxes & delivery it is a $4000 table saw after all.
Imagine receiving a fancy new apple product in the mail with a damaged box or even worse a top of the line $4000 4k iMac, I would be frazzled too…. But apple is known to have fantastic packaging, thats been my experience anyway…...

-- -Mike, Southern California, YouTube User ( Give & Take )

View SuperCubber's profile


1043 posts in 2486 days

#7 posted 07-03-2016 02:49 AM

Oh, don’t get me wrong. I’d be disappointed as well, but I wouldn’t think about returning it solely based on the look of the packaging.

-- Joe | Spartanburg, SC | "To give anything less than your best is to sacrafice the gift." - Steve Prefontaine

View Sunstealer73's profile


170 posts in 2294 days

#8 posted 07-03-2016 02:43 PM

I think most of us that have them refer to the way the instructions/parts are laid out as being well above what you normally get with machines. I picked mine up and the packaging was fine. It definitely wasn’t packed as well as my Grizzly jointer.

View clin's profile


956 posts in 1198 days

#9 posted 07-03-2016 03:14 PM

I think returning it only because the packaging is damaged, is an extreme response. Of course, if it is obvious that the contents are damaged, then you would.

Else open it up and examine it. As I recall the box lifts off the base, so would be easy to repackage, except for cut banding.

Packaging is a significant expense. There’s no such thing as indestructible packaging. It’s always a balance between enough and too much. And in general, packaging is meant to be just good enough to get the job done ONCE.

-- Clin

View Fred Hargis's profile

Fred Hargis

5177 posts in 2695 days

#10 posted 07-03-2016 08:26 PM

When I got mine, I was rather annoyed at the packaging. It was primarily 1/4 ” plywood held securely to the framing and pallet with an unbelievable number of nails. Took me a day to get the scrap ready to burn (I won’t burn stuff with nails and screws in it). The only stuff in cardboard was the ancillary stuff like the fence, the extension, and the mobile base. This was Nov. of 2014, hey must have changed their crating habits.

-- Our village hasn't lost it's idiot, he was elected to congress.

View Betsy's profile


3391 posts in 4098 days

#11 posted 07-03-2016 09:02 PM

I fall firmly in the camp of at least unpack it and see if there is any visible damage to the saw itself. I recall mine came with the outside box pierced in several spots. When I got it unpacked there was a small dent in the case but not enough to make me want to return it. Granted I would have preferred being able to put the first dent in the saw myself as opposed to getting it already dented. But the small dent had no bearing on how good the saw was.

Take some pictures as you unpack and if you do find something you can’t live with – email Sawstop, send the pictures and ask them about having it picked up and returned. But my guess is that you’ll find the saw is in good shape and will provide many, many hours of sawdust making in your shop.

Just my two cents

-- "Our past judges our present." JFK - 1962; American Heritage Magazine

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