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please help computer ebay problem??

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Forum topic by SCOTSMAN posted 04-19-2010 06:14 PM 1099 views 0 times favorited 12 replies Add to Favorites Watch
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SCOTSMAN

5839 posts in 3047 days


04-19-2010 06:14 PM

Everytime I ask a seller a question on ebay for something I am interested in I get a prompt to type in a security number this has been going on for a few years without exeption.I am becoming sick of It.I telephoned ebay and asked them about it the foreign lady was quite buillish and taked over me all the time she was insistant that this happens to everyone every time they ask questions on ebay done for their own security. I told her I don’t believe that. Anyway I opened a new ebay account in my wifes name and guess what when I asked a seller a question on my wifes computer no prompt for digits to be typed in.NEVER!!!!! .When I checked into my own acc on my wifes computer it was fine again never a prompyNEVER!!!!!! however the minute I tried it on my own computer the prompt came back .I notice when I ask the seller a question in Germany no prompts come up or in my sons house with my account on his computer, it doesn’t show up just on my own computer so the lady from ebay is telling lies when she said everyone has to do this evertime they ask the seller a question on ebay ,but it seems to be my computer which ebay have it fixed or jinxed please could anyone tell me slowly how to overcome this as I am no computer nerd.?Alistair

-- excuse my typing as I have a form of parkinsons disease


12 replies so far

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PurpLev

8523 posts in 3110 days


#1 posted 04-19-2010 06:19 PM

what operating system do you have on your computer? (windows XP?) and what internet browser are you using ? (Internet explorer 6? 7? 8? firefox? other?)

-- ㊍ When in doubt - There is no doubt - Go the safer route.

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SCOTSMAN

5839 posts in 3047 days


#2 posted 04-19-2010 06:21 PM

Hi windows xp I dont use an internet explorer just aol sorry I am not clued better on these things

-- excuse my typing as I have a form of parkinsons disease

View Lisa Chan's profile

Lisa Chan

147 posts in 2612 days


#3 posted 04-19-2010 06:22 PM

HAH! Sounds like you’re pretty irritated.

I’m not 100% sure, but I think what you are seeing is something called a CAPTCHA. It ensures that you are not a spammer and are a real human being. It keeps people from taking advantage of the system and posting undesirable comments or ads.

I have this enabled on my own website for EVERY visitor because I do not have the time to moderate all the comments that come into my blog.

How to let Ebay’s servers know your computer isn’t a spammer? I don’t know the answer to that. But be assured, you’re not being discriminated against for any personal reason… so there’s not a lot of point to get angry.

Are you using an older operating system? Is your web browsing software all up to date?

I would try to call back and ask another person… but after that, I don’t know where you should go.

-- Lisa Chan, custom cafts and yarn accessories, http://www.grippingyarn.com

View PurpLev's profile

PurpLev

8523 posts in 3110 days


#4 posted 04-19-2010 06:23 PM

thats alright – that’s good info right there. I’m personally not familiar with AOL though. maybe someone else here uses it and can shed more light how to clear the cache, and reset it?

PS. are you using AOL also on your wifes computer? and your sons computer?

-- ㊍ When in doubt - There is no doubt - Go the safer route.

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SCOTSMAN

5839 posts in 3047 days


#5 posted 04-19-2010 06:25 PM

Neither of them use aol

-- excuse my typing as I have a form of parkinsons disease

View PurpLev's profile

PurpLev

8523 posts in 3110 days


#6 posted 04-19-2010 06:27 PM

than I think that’s your answer… AOL might not keep cookies or cache your info which helps eBay know who you are, so it keeps asking you for the security question to identify yourself.

if you can – I highly recommend just using a regular internet browser as opposed to AOL… less problems as you may have noticed :)

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View pommy's profile

pommy

1697 posts in 3153 days


#7 posted 04-19-2010 07:05 PM

Mate i’m affraid that they are right at ebay uk i have the same thing every time too just have to bear with mate sorry

Andy

-- cut it saw it scrap it SKPE: ANDREW.CARTER69

View SteveL's profile

SteveL

163 posts in 3230 days


#8 posted 04-19-2010 07:08 PM

I think Lisa is right. Go look at this site: http://www.captcha.net/ and see if the security code question looks something like that (it might be numbers rather than words, as e-bay probably rolled their own version of captcha). If so, What Lisa recommends—using another browser—is probably your best hope of avoiding it. I recommend Firefox if your running WinXP. You can download that from this link:
http://www.mozilla.com/en-US/firefox/personal.html

-- SteveL

View TomFran's profile

TomFran

2954 posts in 3456 days


#9 posted 04-19-2010 07:13 PM

I have noticed a similar problem with ebay. I have to keep resigning into it. I’ll be trying to bid on an item, and it will send me back to the sign-on screen, and this happens very often. Not what you want to happen when seconds count and the auction is almost over.

I have googled this issue to see if others were having a similar problem, and it appears they are. I don’t know what the deal is, but it is very aggravating. I have tried to clear the cache and other possible measures, but the problem persists. Hopefully, it is not some kind of malware that is logging passwords.

-- Tom, Surfside Beach, SC - Romans 8:28

View _bp's profile

_bp

18 posts in 2729 days


#10 posted 04-19-2010 09:16 PM

It does sound like your browser is not storing cookies for the ebay site. This might be something you specifically enabled at some point (probably by clicking some prompt screen) or it is part of a global security/privacy setting on your browser.

I am not familiar with your browser, but usually you can modify the setting by going into the tools menu and clicking options or internet option.

I don’t want to make this a referendum on your browser, but you get a huge second from me on Firefox.

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TomFran

2954 posts in 3456 days


#11 posted 04-22-2010 03:36 AM

Firefox fixed my problem. Thanks guys for the tip!

-- Tom, Surfside Beach, SC - Romans 8:28

View ND2ELK's profile

ND2ELK

13495 posts in 3236 days


#12 posted 04-22-2010 03:51 AM

This is “Mrs. MD2ELK” – I sell on eBay so thought I’d chime in. The security code is common and for the protection of the buyer and seller. I believe if you are asking a question about an item that has bids and you are not the bidder, you will be asked to retype the security code. If you ask about an item that has sold and you are not the winner, you will be asked to type in the security code. If you are asking a question that is not tied to a specific item, you will be asked to type in the security code. My guess is they are trying to protect their users against fraud – just like them no longer showing the user ID of winning bidders.

You are definitely not being singled out.

-- Mc Bridge Cabinets, Iowa

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