Disappointed with Tool King

It’s good to vent. I’m sure there are a lot of aggravated tool consumers out there. I know we have a couple of local Canadian tool giants whose customer service doesn’t even make the needle blip. It does aggravate me when a business offers online inventory tracking…and it’s wrong. However, how many times have you gone into any store where the clerk says, “The computer says we have 5 of those….but we can’t find them.” If you’re not satisfied with your experience, get a refund. If you continue to wait for this order, then you are demonstrating that there are no consequences for poor customer service. As my father says, “You have then forfeited your right to complain about it.” I’m sorry you don’t have your drill press yet. That would fry me.

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

Last year I ordered some DeWalt cordless tools from tool king to replace the ones that were stolen by a now former employee of the contractor that did our bathroom. I never tried to contact them but the tools did arrive in good shape. Be sure to read exactly what your getting the tools I ordered did not come with batteries or cases. I knew this ahead of time, and since the thief didn’t bother to take the case or batteries (which are the expensive parts) I didn’t really need them.

Don’t forget that deep discounters get there prices by keeping overhead to a minimum and it is gift-mass.

-- Che.

They charged you for the tool before they shipped to you? I thought that was illegal to do.

In any case, I would report this to BBBOnline which they are a member of. Just look that the bottom of the Tool King home page.

-- Roger - Havertown, Pennsylvania

I didn’t want to cancel because it would have been alot easier to just have it delivered to my house. Any place else has a huge shipping charge and the closest place to pick up is 2 hours away, and that is a big trip for me since I am disabled. I am going to call them again today and if I don’t get any satisfaction I will call the BBB and any other consumer protection agencies I can come up with.

-- Lori

You need to call Tool King and insist on talking to a supervisor. I assume you have not received the drill press nor any indication other than the initial unavailable until the end of November notice. They have taken your money (charged your credit card) and you have no drill press and it is now December 12.

Dalec

yes, keep going to the higher-ups. And point them to this discussion. 2 friends who tell 2 friends who tell two friends—not good for their reputation.
We want good prices but not at the cost of customer service.

-- "Functional WoodArt" by Debbie, Canada (http://www.execulink.com/~yohan)

Thank you all for your comments/support. As MsDebbieP hinted there is strength in numbers. Within a couple of hours of posting here I got 2 emails from Tool King that they expected the DP in stock in the next couple of days and would ship as soon as possible. I have waited this long I guess I can give them a couple more days.

-- Lori

Glad to hear that Tool King is making effort to recover from what sounds like a customer service problem

Hope you have smooth sailing the rest of the way and that you will be able to enjoy your DP.

Dalec

Well! If it happens that the folks at TK are reading the forum, good for you! I wish you luck in this major PITA of tool acquisition…

-- Living on the square...

It’s great that they are starting to show some interest in your order. Maybe getting some bad press in the best woodworking site counts for something.

-- Karson Southern Delaware karson_morrison@bigfoot.com

On a semi-related note, perhaps LJ.com could reach out to popular vendors and encourage them to have an official representative on the forums.

I’ve seen this on other forums and issues seem to be resolved quickly. Although, if the customer service representatives online are the ones answering the phone, I suppose it wouldn’t make a difference.

While I can’t say for sure, the prompt response about shipping after your post is a bit sketchy. Some businesses seemingly aren’t concerned with the individual, but are very concerned with the masses. Bad business practice.

-- Jeff, South Carolina

I’ve been impressed with LJ.com’s reach. I wrote a positive review for a bandsaw from Woodzone.com many months ago. According to the owners (Karl and Colleen), they’ve had several orders that mentioned my review. Haven’t talked them into putting me on the payroll. Will post for Wenge!

-- Jeff, South Carolina

Yes, that’s great idea, Terry… definitely the one in our future plans.

-- Martin, http://lumberjocks.com | My Facebook: http://www.facebook.com/people/Martin_Sojka/1357216976

Terry, I also agree with your idea. It is a shame that we need to point out to these companies that they are not just giving good or bad customer service to one person but are being judged by a large number of potential customers.

-- Lori

I wanted to point out that the BBB is a private organization, not government as most people think. If your dues are paid, and you “respond” to every complaint, you can maintain an excellent rating. The company can be in bankruptcy, and the responses can be “too bad,” and you can have an excellent rating. I checked out a rare coin dealer with the BBB and they had an excellent rating, which I trusted. I later discovered that I was joining thousands of other ripped-off-and-angry coin buyers. The coin dealer was selling coins they didn’t actually own yet, and was in bankruptcy and about to close the company (negating the one year return policy touted in the advertising they were still mailing out), but they paid their BBB dues, and their responses amounted to “we’re going out of business, but we’ll try to aquire the coin you purchased and send it to you before we close our doors.”

Sorry to rant! Anyway, you can complain to the BBB, but they have no interest in punishing or exposing their unethical members – that would just mean less income from dues.

-- Coffee is best with a fine layer of sawdust on top. -- http://www.north40custom.com

I am sorry that you had a bad experience with ToolKing. They really try to do their best with customer service but of course, mistakes, carelessness and plain old laziness sometimes happen. Not that that is any excuse.
We are located in the same building (Toologics.com and Toolking.com) and please, if this issue isn’t resolved, email me directly: jude@toologics.com and I will personally walk over to customer service and get an answer for you. Sorry that I didn’t see this post earlier.
and yes, since you’re wondering, Toologics is funded by ToolKing.

-- life can always be weaved into a song.

Lori,

Did they actually ship the tool? Can you give us an update?

Jude,

Thanks for caring! I don’t expect a company to be perfect. However, I do judge a company based on how it responds to customer service mistakes, problems, etc. If ToolKing really cared, a senior manager would respond directly on this forum and call Lori personally. If they were really smart, they would also sponsor this site.

-- Roger - Havertown, Pennsylvania

Thanks everyone for the support.
Jude they reponded the same as usual. I will email you the story. Thank you for your interest..
No, still haven’t received delivery info.

-- Lori

I’m working on getting Toolking to sponsor the site. I forwarded them the advertising info last week and it looks like it may be able to fit into the marketing budget after the holidays.

-- life can always be weaved into a song.

Hmm, Toolking has their store front in Lakewood, Colorado, about an hour from where I live and where I’ve bought multiple expensive stationary tools. My experience is that some of the sales people are great to work with, easy to talk to, lots of opinions, willing to spend time showing you the features of any tool. And I’ve also experienced that at least one of the local shift managers is a real loser.

One thing I have experienced. The storefront seems to have a zero tolerance policy on freebies. I bought a $2500 table saw plus accessories and hinted they ought to throw in a $3 push stick. Absolutely not. Nothing. I figured it didn’t hurt to ask, and I wasn’t too offended. But I thought, geez, that’s kinda how the game is played. I spend $3000 and you toss in $3. No dice, nothing.

The problem I had revolved around the storefront matching the price of their own internet site. The price in the store and on the Toolking web site doesn’t always match up. Often I’ve gotten better prices by going to the store than what they show on their web site. The store front has a written policy that they will match their own web site price, no one else’s but they will match Toolking.com. So about a year ago I dropped around $5k for some stationary tools and some mobile bases and accessories and such. I get home and noticed one of the mobile bases was on sale on the web site. I ended up back at the store a few days later, the base was still on sale, I had my receipt with me, I asked them to give me the base at the sale price, take it off my receipt and immediately sell it back to me at the sale price. One sales guy said sure, no problem, like I expected. But, the shift manager had a tizzy fit. Said no way, couldn’t do a return without the item in hand, no way. I said look guy, I just dropped $5k here and we’re talking a difference in the sale price of the mobile base of about $40, and it’s your policy to match your own web site, just do it. He got all snotty and said basically to hell with me. And if I didn’t like it I could just return every piece of equipment and he’d take it all back. He wasn’t willing to match his own price but he was willing to lose a $5k sale. So I said ok. I ended up bringing the mobile base back in to return it, un-opened, and when I got there to return it the same snotty manager was there, he recognized me cause when I said I wanted to return the mobile base he said just this or everything? He seemed more than happy to just take it all back. I thought what a loser.

But anyhow, I returned the mobile base, found the exact same base even cheaper on Amazon with free shipping, kept the rest of the equipment, and just recognized that this guy is an idiot.

Why did I keep the rest of the equipment? Because even with the idiot I saved probably $500+ over anywhere else. I was able to look over the equipment before buying. I was able to load it and take it home that day. And I wasn’t willing to let one idiot get to me. Although I was pretty hot at the time.

I’ve been happy with the tools I’ve bought from Toolking, all name brand stuff. The prices have often been the lowest I could find, even with sales tax. And I get to look over multiple similar big ticket items before I buy. It hasn’t been a stunningly great experience but I’ll likely buy from them again.

Do you remember what that manager’s name was?

-- life can always be weaved into a song.

Wow Coloradoclimber, that is awful customer service! I understand the benefits of seeing the tools before you buy them, but I would imagine the quality comes from buying the brand name and would likely be consistent whether you saw the tool or not.

If you are willing to purchase via the internet, you can find plenty of places that care about customers. I prefer to order alot of my tools, electronics, etc. from Amazon. I recently ordered a large, flat panel HDTV from Amazon. They provided what they called “white glove” delivery. The shipper arrived at my house on a Saturday, brought the TV into my house and uncrated the TV. If I wan’t happy with the condition of the TV, then he would take it back. The TV looked like it was in perfect condition and was, but on the way out he said if you have any problems just call and we will take it back no problem. I also ordered my 8 inch delta jointer from Amazon.

I’m sure Amazon is not perfect but my experience has been that when they make a mistake they try to make it right quickly. One time I ordered a bunch of Christmas gifts and actually received somebody else’s order. I guess they had shipped my order to the other person. I called Amazon and they apologized profusely, immediately shipped a new order overnight, and then explained that UPS would come to pick up the other box.

-- Roger - Havertown, Pennsylvania

Coloradoclimber, that has to be an awful experience. Thaankfully this is the worst experience I have had buying tools. No one has been nasty, it is just the story they gave was a bit hard to swallow.
Yesterday I spoke to Maria a CS manager. She apologized repeatedly and said she would follow this right up to delivery. The DP will be delivered straight from Steel City in order to expedite.

-- Lori

Lori, I hope I am wrong, but I will be amazed if you ever get your tool. Here are the facts as I see them, please correct me if I am wrong:

1. You ordered the tool about 2 month ago.
2. ToolKing has already billed your credit card for the full amount. (I still can’t believe they did this!)
3. ToolKing’s website still says the tool is “in stock”. (false advertising?)
4. Whenever you call, you never get a straight answer on when it will ship and why there is a delay.

Bad Joke: How can you tell if somebody at ToolKing is lying?
Answer: He/she is talking on the phone or typing out an email to a customer.

-- Roger - Havertown, Pennsylvania

rjack, that pretty much sums it up. Maybe I’m being stupid to wait any longer, but the lady I talked to seemed very sincere.
I guess a couple more days won’t hurt and she did seem upset by the conversation taking place on the forum which I said I would update as soon as I got my order.

-- Lori

I’m a firm believe that stuff happens. I’ve BEEN in a situation where everything we did seemed to dig a hole deeper and deeper for us… it’s a horrible feeling. I’m with you Lori….... give them the chance to make things right.

Colorodoclimber: that wasn’t “customer service” .. that was one guy with a point to prove and you were the lucky recipient of his message (whatever that might have been). The situation is more bizarre than frustrating… It’s one of those moments that you wish you had a video camera and could show him the conversation later when he wasn’t so .. “confused with his priorities”.

We’ve had a lot of discussions lately, here at LJ, re: customer service, company policies etc (I wonder if it a side effect of the consumer-side of the season).. anyway, I hope that company representatives will make note of comments and adjust their policies or staff training to make the company-customer relationship stronger.

-- "Functional WoodArt" by Debbie, Canada (http://www.execulink.com/~yohan)

Alright, Tool King came thru. Got a phone call and email with the tracking info on my new Steel City Drill Press. Along with the tracking info was an abundence of apologies for the misunderstandings, and poor responses to my previous inquiries. The customer service manager Maria just couldn’t apolgize enough.
I explained that the timing in this matter was not as important as the customer service. I know that may not always be true, but I really was not in a rush for delivery since I was finishing up Christmas presents that I could do without the DP. My concern was with the different info I was getting from the customer service people and from their web site.
Well, all appears to be corrected. I got a good deal and hopefully the DP will arrive on schedule and in good shape. I will post as soon as it arrives.
My thank you goes out to Jude for helping and Maria for straightening out the mess.
Happy Holidays to all

-- Lori

Yippee!!!!

-- "Functional WoodArt" by Debbie, Canada (http://www.execulink.com/~yohan)

Lori,

Congrats!

Did you ever get a reasonable explanation of why it took 2 months to ship the tool? What was the hold up?

Personally, based on your experience, I will never order anything from Tool King.

-- Roger - Havertown, Pennsylvania

rjack, that’s a pretty strong statement based on one persons experience.

For the most part I’ve been happy enough with Toolkings storefront performance. It’s kinda why I kept the rest of the equipment even when I had a bad experience.

If you change direction every time an idiot gets in your way pretty quick all you’ll be doing is going in circles.

coloradoclimber,

You might be right, but it was actually based on your experience as well. So that is 2 strikes. Maybe I need to wait for 3 strikes like baseball. :)

Anyway, here is my reasoning:

1. I don’t like to support companies that provide poor customer experience and service. As I said in previous post, all companies make mistakes – it is how they respond to the mistake that matters. In both your cases, the response was really bad. I just think supporting these types of companies encourages poor customer support for everybody else. If enough people withhold business from these types of companies, they will go out of business and leave only companies that provide good customer support standing. That is better for everybody.
2. There are is just way too many options on the internet to give most companies even a second or third chance.
3. I’m not really changing direction because I have never ordered anything from Tool King. I will just never go in their direction to begin with.

I understand your desire to use somebody local because of convenience, etc., but Tool King is not local and never will be local for me.

-- Roger - Havertown, Pennsylvania

Here are the explanations that I received from ToolKing:

1. The manager that ColoradoClimber had the bad experience with was fired in the spring because of his poor customer service and bad attitude. The store employees even had a lot of issues with him.
2. Lori’s item took so long because ToolKing drop ships large items and this item wasn’t in stock (at the manufacturer’s location, needed to be freighted from Europe or whereever it was made which takes weeks and weeks) when she ordered it. No excuse for the poor communication tho – and they are (Maria, customer service manager) really working on improving that.
3. The reason Lori’s credit card was charged was because that is the way ToolKing’s computer system is set up. It’s not a good idea (i am similarly waiting for a Fein accessory that I was charged for already) and ToolKing has hired a computer consultant to work on changing that system. Why it wasn’t set up that way in the first place, I don’t know.

All in all, they really are a good group of people. The salespeople in the store (in Lakewood, CO) are woodworkers, retired contractors, welders, etc with yes, lots of opinions and even more knowledge about the products.
It’s a family owned company, that this guy Don started back in 1978. He started the internet store with his son trying to sell one drill on EBay when he was about 12. He made $2 selling that drill so they decided to try out the Internet thing since they already had a bunch of stores. The Internet worked out so well that they closed all the stores but one. Now he and this other guy Bruce are partners and that’s it. It’s not some big corporation, just two guys running a company. Their goal is to get the best prices on products which they do by purchasing in mass quantities (it’s a huge warehouse).
This feedback is all good because it makes them realize that it is now the customer service department that needs some more support and improvement. So, they are working on it. Just like we are all working on improving ourselves and our crafts.
Have a great holiday everyone ~ I really appreciate this forum!

-- life can always be weaved into a song.

Jude,

Thanks for the detailed response! Better late than never I always say.

I never thought Tool King was a large company – just a poorly run company. I would rather pay a little more money and not be lied to, have my credit card pre-charged, and ignored. I see even you are having a problem with blaming the computer for charging credit cards early. LOL. Probably the real reason that they did it was to improve cash flow at the expense of their customers.

That is a sweet story about how the company started. However, there are plenty of companies that also have sweet stories that care about the customer experience. I’ll buy from those companies.

For what it is worth, here is a little bit on unsolicitied advice that you can pass on if you want to. When you have a company that lives and dies by the internet and a negative experience about the company is being discussed on a forum like this, then the PRESIDENT of the company should RAPIDLY respond DIRECTLY in the forum. Anything less, and it “feels” like the company doesn’t really care. This is especially true for a small company. This is certainly what Mr. Nielsen of Lie-Nielsen and Mr. Lee of Lee Valley Tools do.

The response would look similar to what you wrote, but would also offer a public apology and an explanation of WHAT and WHEN changes will be put in place to avoid these problems in the future.

At this point, I’m really just responding for posterity. In a short time, google will find this discussion about Tool King and add it to its search engine. When a potential new Tool King customer searches for and finds this thread, he can read it judge for himself whether he wants to buy from Tool King. Such is how reputations are made and destroyed on the internet.

Happy holidays to all and I love LJ!

-- Roger - Havertown, Pennsylvania

here’s some more feedback I received:

“Hey Jude…just wanted to let you know that that Lumberjocks thread is really causing some ripples that will hopefully bring about positive change to the way we do things around here. I’m glad you found it because it exposed some weaknesses that I don’t know management was aware of before.”

thanks for your suggestion rjack, I will pass that on.

-- life can always be weaved into a song.

>> “hopefully bring about positive change”

Wow! That is the best that Tool King can do? I feel better already. Sometimes it feels like we are all part of a Dilbert Cartoon. :)

Of course, this is not the first or probably last complaint about Tool King. Here is another complaint from several months ago:

http://www.forums.woodnet.net/ubbthreads/showflat.php?Cat=&Number=2993682&page=9&view=collapsed&sb=3&o=&fpart=2&vc=1

-- Roger - Havertown, Pennsylvania

Well rjack, I am sorry you feel that way. Overall I am pleased with the outcome of this situation. Yes I wish it hadn’t happened this way and No I don’t believe that this is anyway to run a company but they did reslove the problem with what I feel are acceptable responses and more then enough apologies.
I orignally ordered from Tool King because the price was really good. I did check into other people’s opinions and experiences with this company. Overall the experiences were positive or I wouldn’t have ordered from them good price or not.
I have had better customer service (worksharp resolved a problem with a knob on their sharpener in 3days from start to my recieving the new part) I have had worse customer service (Black and Decker has not responded in over 2 weeks to an email complaint about one of their coffee makers whcih is actually a fire hazard).
Price is very important to me. I am a disabled person I can no longer do my job and so I am on a fixed budget, I can not afford to throw my money away. But to me overall customer service is the most important consideration. I will not hesitate to order from Tool King again. They may not have gotten it right out of the gate but they did work to improve and I think that will reflect in postive results in the future.
By the way I truly believe that woodworking forums such as LumberJocks will help to increase the customer services of all companies.

Happy Holidays to all

-- Lori

Lori,

I’m glad you are now happy – I hope when the tool arrives it all works out.

I definitely agree with you that woodworking forums such as LumberJocks help increase customer service. In fact, I seriously doubt you would have had the same results if you had not posted your original message. That was a smart move on your part.

Have a nice holiday!

-- Roger - Havertown, Pennsylvania

I would feel better for Lori if they refunded the amount of credit card finance charges on the sale between the date the charge was incurred and the date of delivery. Even if she is fortunate to have a zero balance month to month, someone who was holding on to her money during that time was reaping a benefit that she was entitled to. Obviously ToolKing must be privately held, because if they were a publicly traded firm this sort of behavior isn’t well tolerated under the Sarbanes-Oxley Act of 2002. At least that is they way issues with prepayment were described to me by management after the privately held company I work for was sold to a publicly traded, internationally known shipping and logistics company.

-- "Bordnerizing" perfectly good lumber for over a decade.

Well Lori, please let us know when you receive your DP and how it worked out.

I have only purchased from ToolKing once…my Delta 22-580 planer, and everything went normally (as you should expect it to) until the UPS guy delivered. He was standing out in the driveway yelling something about the box size and weight and that he’d need help carrying it, or wanting a crane, forklift or something…so I just walked out, picked it up and easily carried it into the garage. I mean, it weighs like 80lbs but there’s no reason to stand out there having a coniption about it. Haven’t ever seen him again either. Probably quit or threw his jaw out complaining.

-- Bob Vila would be so proud of you!

Never heard of the outfit and with all the bad publicity, probably won’t even look their site up. Do a customer wrong and they will tell everyone they know, plus dream up people to tell. Do everyone right, they might tell one or two. Good word of mouth goes a long ways. Semper Fi!

-- www.flickr.com/photos/egamarine/

Hey Douglas, that is a nice thought, but somehow I don’t see that happening. Luckily I do not carry any balance on my credit cards or I might have felt differently about waiting it out.
Truthfully I was not looking for any freebies. I just wanted what I had ordered and paid for. Dadoo, I have my camera ready to record the delivery. I am very excited. We have some out of town guests arriving right after Christmas (but only for a couple of days), if I get lucky they will be here to help my husband assemble the drill press. If not I will have to wrangle my kids in to coming by to help with the set up, my understanding is the top part is very heavy. and by the way they are using a freight company to deliver, but you are right about that UPS guy, he must’ve been fired. I used to work for the Postal Service and UPS had a heavier lifting requirement.
Correction to my other post it was a Mr. Coffee not a Black and Decker coffee maker (oops).
Happy Holidays to all

-- Lori

Hello All,
Just my 2 cents, BUT I do have to point out the obvious. I’m a Toolking superfreak. I travel through Denver quite often from my spread up North here and have had all great things to say about the employees there. Knowledgable, friendly and helpful.
COLORADOCLIMBER, I to have had a few scrapes with returning items, but never at Toolking. I called there to talk to the Manager about a Makita tool kit I bought. This kit just did not have everything I wanted and I had it for longer than there return policy allowed. I explained this to the manager and he was more than willing to help me find another tool kit that worked. I did not spend as much as I had the 1st time, but got what I wanted. I also ended up spending the rest of the money there that day. So in all my trip was never better. I have back several times and have seen this kind of service out of them more than once.
COLORADOCLIMBER, I’d also like to point out a few things.
1st, when you try to out a company about service or selection you should proof read what you wrote. You wrote that you spent $2500 + accessories, then 2 lines later claim you spent $3000. OK may be ALOT of accessories. Scroll down now your telling the manager you just dropped $5000. It sounds like you got mad they didn’t give you a $3 push stick and tried to stick it to them here. Most people who drop $2500, $3000, or $5000(which is it?) make there own push sticks. I f you saved $500+ dollars over everyone else, you should be glad that they are still in business.
Just my 2 cents

Wyrancher, it’s good that you’re such a fan, and that you have a love-love relationship with Toolking, the world needs more love. Sounds like you’ve been treated in such a way that makes you gush over with praise. I cant argue with that, I can only relate my own experiences.

Lets see, $2500 for the saw, dovetailing jig $300, blade $100+, some clamps $300, hmm, you’re right, just in that trip alone it easily topped $3k. As for the other $5k, lets see, jointer, bandsaw, sander, miter saw, hammer drill, bits, various power hand tools, geez, I don’t know, I got my receipts on all my big ticket items, looks like pushin $10k or so to me. Maybe you were using wyoming math (hey, I’m from colorado, he’s from wyoming, I’m honor bound to throw digs :) )

I didn’t need the push sticks, they were sitting on top of the saw with a $3 sticker on them. I asked them to throw them in, no dice. I think that does reflect poor judgment on Toolkings part. I’m a pretty good customer, I spend a lot of money at their store, obviously I’m reasonably happy, I keep coming back and keep spending more money. But I’m not ecstatically happy. For the cost of a couple push stick, maybe some sanding paper, I don’t know, some kind of cheap freebie they would have had an overjoyed customer, instead of just a satisfied customer. Everyone likes to feel like they’ve won, gotten the most excellent deal, even if it’s just symbolic, for a few pennies they could have converted me into a zealot, instead of just another customer run through the mill.

And that’s my 2 cents….. no hold on, I take my 2 cents back, I surely couldn’t afford to toss in 2 cents.

Wyrancher,

I also noticed, just an observation, you just joined Lumberjocks 5 hours ago, you immediately posted your one and only post on all of Lumberjocks (yes, by going to your profile I can see this info) as a gushing overflowing praise of Toolking.

Is it possible you’re a shill for Toolking who just signed up to spam this thread? Just curious.

Oh, I did get a freebie once, I got a Toolking tee shirt, with all their advertising logos all over it. It’s a pretty nice shirt, I wear it often enough. You had to spend over $500 to get a shirt, I think I dropped around $1200 that day. But hey, I got a free shirt :). And I wear it around like a walking billboard for Toolking. They ought to be giving these tee shirts out for free to anyone willing to wear them.

I think this reflects another poor judgment on Toolkings part. These trinkets are nearly free compared to cost of stationary equipment. Anyone coming into Toolking to buy anything other than sandpaper is going to be dropping hundreds of bucks. Tools are expensive. Toolking ought to be showing the love and signing up walking billboards every chance they get.

that’s my 1 cents worth (wasn’t interesting enough to be worth 2 cents)

CC I also found it strange that as a brand new member to LJ’s he then replied to your blog. I guess we’ll have to see if he fades back into the woodwork, or is a contributing member of LJ’s

-- Karson Southern Delaware karson_morrison@bigfoot.com

Well, Google found this thread faster than I thought. If you type ”tool king” complaint into Google, you will find this thread about ToolKing in the first page of results.

As CC points out, Wrancher could be shill. If so and he is associated with ToolKing, than ToolKing has hit a new low in my book.

Lori – Did you get your order yet?

-- Roger - Havertown, Pennsylvania

It is in Phoenix since 12/27. Seems the trucking company hasn’t been able to find Tucson.

-- Lori