LumberJocks

Veritas Guarantee

  • Advertise with us

« back to Hand Tools forum

Forum topic by clarifypostingrules posted 05-01-2016 09:30 PM 839 views 0 times favorited 13 replies Add to Favorites Watch
View clarifypostingrules's profile

clarifypostingrules

2 posts in 224 days


05-01-2016 09:30 PM

Howdy All,

After years of acquiring Lie-Nielsen products, I just purchased my first Veritas plane today. After deep thought and review of the Lie-Nielsen and Veritas shooting planes, I chose the Veritas. While I am looking forward to receiving it in the coming week, I just looked over there product guarantee and a portion of it caught my attention. According to their website, they only cover the workmanship and materials of their products for twelve months after it’s sale date. Now I don’t expect the shooting plane to fail after a year of use, but that guarantee has me a little concerned. Lie-Nielsen products are guaranteed for the life of the product. I guess I’m a little naive for assuming it but I just figured that since Veritas is considered to be of the same quality as Lie-Nielsen, they would have the same guarantee.

Now I’m not trying to start a Veritas versus Lie-Nielsen feud here. I’m just wondering if anyone has needed to deal with Veritas, due to product failure after their guarantee has expired, and what that experience was like?

—Cheers!


13 replies so far

View CharlesA's profile

CharlesA

3025 posts in 1265 days


#1 posted 05-01-2016 10:02 PM



I guess I m a little naive for assuming it but I just figured that since Veritas is considered to be of the same quality as Lie-Nielsen, they would have the same guarantee.
- clarifypostingrules

The Lie-Nielson costs 50% more than the Veritas. You can’t have “same quality” and that kind of price difference without some trade-offs.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View Steve Peterson's profile

Steve Peterson

325 posts in 2550 days


#2 posted 05-01-2016 11:25 PM

I wouldn’t be too worried about only having a 12 month warrantee with Veritas. They seen like a top notch company that depends on good customer support. It is unlikely that anything would go wrong that was not an honest manufacturing mistake. I would be willing to bet that they would cover any reasonable issue if it was noticed and it was past the 1 year mark.

-- Steve

View ThomasChippendale's profile

ThomasChippendale

244 posts in 400 days


#3 posted 05-02-2016 12:07 AM

I suggest you trial the plane within the first year, its not likely that something would go wrong with a hand-plane after you bring it up to pace.

-- PJ

View OSU55's profile

OSU55

1063 posts in 1457 days


#4 posted 05-02-2016 12:16 AM

No personal experience, but I have read some cases where people had issues with Veritas products after a year, and LV was quick to respond favorably. I don’t think you have anything to worry about. If the product is used a reasonable amount, any issues will show up. I’m hard pressed to think of something that would take over a year to show up as a quality issue.

View Loren's profile

Loren

8315 posts in 3115 days


#5 posted 05-02-2016 12:54 AM

I think they have an informal policy of taking returns
on Veritas items indefinitely. Lee Valley does tend to
stock parts even for items they don’t make and the
company certainly knows the value of a happy customer.

They’ve been most reasonable in my dealings with them.
Defects have not been an issue at all.

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1777 days


#6 posted 05-02-2016 01:01 AM

“Lie-Nielsen products are guaranteed for the life of the product’‘

What is the life of the product? Who determines that? Does that really say anything?

-- Alaskan's for Global warming!

View Ray's profile

Ray

120 posts in 1471 days


#7 posted 05-02-2016 02:06 AM

I am guessing the LN may not cover something like a plane if the sole had been flattened so many times that it flexed. But I am fairly certain that their hand tools are covered no matter how many times they have been sold.

-- Creating less fire wood every day

View jdh122's profile

jdh122

879 posts in 2285 days


#8 posted 05-02-2016 11:32 AM

The tote cracked on my Veritas no.4 about 5 years after buying it. Just a hairline and still usable, but annoying. I mentioned it one day when I was in a Lee Valley store and the employee gave me a new tote for it, no cost and without even seeing the plane.
Veritas and Lee Valley are separate companies and LV may stand behind Veritas tools more than other retailers selling them.

-- Jeremy, in the Acadian forests

View CharlesA's profile

CharlesA

3025 posts in 1265 days


#9 posted 05-02-2016 12:15 PM



Veritas and Lee Valley are separate companies and LV may stand behind Veritas tools more than other retailers selling them.

- jdh122


From the website:

Veritas® Tools Inc., based in Ottawa, Canada, is a world leader in woodworking tool design innovation and is the manufacturing arm of Lee Valley Tools Ltd., a leading North American retailer of fine tools. Lee Valley Tools, established in Canada in 1978, began designing and manufacturing its own woodworking tools in 1982. Lee Valley Manufacturing Ltd. incorporated in 1985 and later became Veritas® Tools Inc.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

View clarifypostingrules's profile

clarifypostingrules

2 posts in 224 days


#10 posted 05-02-2016 05:13 PM


The tote cracked on my Veritas no.4 about 5 years after buying it. Just a hairline and still usable, but annoying. I mentioned it one day when I was in a Lee Valley store and the employee gave me a new tote for it, no cost and without even seeing the plane.
Veritas and Lee Valley are separate companies and LV may stand behind Veritas tools more than other retailers selling them.

- jdh122

Thank you jdh122! That’s exactly the type of response I was interested in reading.

—- Cheers

View JADobson's profile

JADobson

682 posts in 1579 days


#11 posted 05-02-2016 09:36 PM

Just to speak to LV’s level of customer service, a couple of years ago I bought the economy roughing gouge from Lee Valley ( http://www.leevalley.com/en/wood/page.aspx?p=56745&cat=1,330,49233&ap=1 ). About two years after I bought it I got a catch and the gouge snapped right where the tang goes into the handle. I went to buy a new gouge and mentioned it to the guy behind the counter in the hopes that he could explain what I was doing wrong to get such a catastrophic catch. He said that shouldn’t happen bring in the gouge. I did so and he handed me a new one free of charge. The tool does not have Veritas’s warranty and was quite old but that didn’t seem to matter to them. I encourage people to buy LV whenever possible.

-- James

View ColonelTravis's profile

ColonelTravis

1196 posts in 1362 days


#12 posted 05-02-2016 11:37 PM

I saw this from the LV president a while back, which gave me confidence in buying from them. I’d never heard anything but good things about their customer service, and after several purchases I can attest to that when dealing with them.


The stated warranty is there for people that abuse goodwill….not frequent at all, but it happens. Generally, if we sold it, we’ll stand behind it.

Both LN and LV are impeccable companies, there should be no hesitation buying from either. I’ve got LVs’ Mk.II honing guide, and the stated warranty is five years on that. Wonder if they know the discrepancy?

View John's profile

John

166 posts in 1049 days


#13 posted 05-03-2016 01:18 AM

I have been nothing but pleased with my dealings with lee valley. I would recommend them to anyone.

-- I measured once, cut twice, and its still too short...

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com