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Forum topic by bold1 posted 04-21-2016 12:16 AM 547 views 0 times favorited 13 replies Add to Favorites Watch
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bold1

261 posts in 1308 days


04-21-2016 12:16 AM

I was using my Sears Craftsman 1/2” drill the other day backing out screws and the chuck spun off. Turns out there wasn’t any lock screw in it. I don’t know if there ever was. I called to order a replacement from our local Sears. The cost for one left hand thread bolt from them was $3.99, plus shipping. Total if I ordered was $11.49 and it might take 7 to 14 days to get. Last night I ran to a local shop where a gentleman fixes hand tools. He had it in stock and told me to forget the charge. I gave him a $2 bill I had with me and lots of thanks. How can any company justify charging that much for shipping? Your thoughts?


13 replies so far

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1770 days


#1 posted 04-21-2016 08:05 AM

when you need a part like that Sears in the last place you go.

-- Alaskan's for Global warming!

View MrRon's profile

MrRon

3926 posts in 2704 days


#2 posted 04-21-2016 03:45 PM


How can any company justify charging that much for shipping? Your thoughts?

Companies like UPS, FedX, etc, provide a service and if you want the convenience of that service, you have to pay for it. I deal with UPS a lot so I try to get a large order together before ordering. Many times the shipping costs more than the item ordered. I suspect places like Sears has an exclusive contract with UPS; otherwise such a small item as a bolt could be shipped via USPS for less than $2.00.

View xeddog's profile

xeddog

115 posts in 2468 days


#3 posted 04-21-2016 04:31 PM

It just irks the crap outta me to find a part that costs say $3, weighs maybe an ounce or two, and the shopping charge is $10 when it could be placed into an padded envelope and sent for a buck instead of a sawbuck.

Wayne

View mramseyISU's profile

mramseyISU

419 posts in 1006 days


#4 posted 04-21-2016 04:36 PM

That’s a free market at work. It’s worth what people will pay for it.

-- Trust me I'm an engineer.

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1770 days


#5 posted 04-21-2016 04:45 PM

If you lived in Alaska or Hawaii you’d appreciate what you got.

-- Alaskan's for Global warming!

View bold1's profile

bold1

261 posts in 1308 days


#6 posted 04-21-2016 09:33 PM

I agree. If I lived outside the normal shipping routes the shipping costs should go up. But I live 20min. from the nearest store. The $7.50 shipping was from the parts warehouse approx. 40 mi. from me to my home( for my convenience, so I wouldn’t have to run to the store). That was the cost to ship me one approx. 1/8” x 1” machine bolt. The gentleman I got the replacement from buys them in bulk packs and also pays the shipping to his home workplace, approx. 2 mi. from my home. Actual shipping costs don’t seem to have anything to do with these type of charges. It seems like a way to gouge the customer with a totally outrageous price which they don’t have to pay taxes on. After all, shipping is a business expense.

View conifur's profile

conifur

955 posts in 612 days


#7 posted 04-21-2016 09:45 PM

Shipping charges also include the cost of labor to find it, package it, and a little profit to boot.

-- Knowledge and experience equals Wisdom, Michael Frankowski

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bold1

261 posts in 1308 days


#8 posted 04-21-2016 09:48 PM

A little profit?

View Ripthorn's profile

Ripthorn

1406 posts in 2446 days


#9 posted 04-21-2016 10:40 PM

$10 shipping isn’t totally outrageous. How long does it take for a person to go find the part, package it, get the shipping label done, have the shipping guy, etc.? Yes it seems high, but remember that a large corporation has a lot of process in place that must be followed not only for quality purposes, but liability as well. They have to pay to store the item and carrying stock of one item means others they can’t stock. Not only that, most companies don’t use USPS. UPS and FedEx have minimum charges regardless of weight or size. Sure they probably mark it up a little, but there is probably less profit in there than you think. In this day and age we are so quick to criticize anyone or anything that does not conform exactly to our way of thinking. I have been shocked at shipping prices before as well, but places like Sears, HD, etc. are hardly raking in the dough from shipping charges.

As for fasteners, some larger HD and Lowes carry left handed ones, and other local places probably have them too. Just remember that some place like Fastenal doesn’t really care about the average Joe, they really exist for the industrial client who is willing to pay a higher price to get exactly what they want and get the right thing every time.

-- Brian T. - Exact science is not an exact science

View MrUnix's profile

MrUnix

4208 posts in 1660 days


#10 posted 04-21-2016 11:56 PM

As for fasteners, some larger HD and Lowes carry left handed ones, and other local places probably have them too. Just remember that some place like Fastenal doesn t really care about the average Joe, they really exist for the industrial client who is willing to pay a higher price to get exactly what they want and get the right thing every time.
- Ripthorn

I’ve got an Ace hardware store close by that carries a huge selection of fasteners – pretty much anything I’ve ever needed, they had… on the odd occasion they don’t, there is a Fastenal store across town and they can fill the void.

Years ago, many (most?) manuals and parts diagrams put little asterisks next to certain parts, and if you looked at the bottom of the page, it said those parts are “common hardware store items” that were fairly common and could typically be found at your local hardware store – instead of having to order through the OEM or aftermarket suppliers. I can’t imagine buying a single screw via-mail order unless it was one super special one that was otherwise made out of unobtainium.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1770 days


#11 posted 04-22-2016 12:35 AM

“If I lived outside the normal shipping routes . ” That’s a good one. Anchorage Alaska is the air crossroads of the world.

http://phxspotters.com/anchorage-alaska-the-air-crossroads-to-the-world

-- Alaskan's for Global warming!

View conifur's profile

conifur

955 posts in 612 days


#12 posted 04-22-2016 12:51 AM

And God forbid you ever send some Sears/Craftsman product to one of there service centers like a friend of mine did on his gas generator, that would run but would not produce any electricity. A 2 month night mare, no # to call and talk to a live person, then sent it back and said they dont know whats wrong with it and cant fix it.
I ran one of the largest fossil fueled power plants in the midwest, I figured it lost it field, $55 and a week later, Bills Power Center, had it fixed, and yes the generator lost its field because he did not run/use it for a couple years. Now why could not Sears Service Center figure that out?
Thats why friends dont let friends buy Crapsman!!!!!!

-- Knowledge and experience equals Wisdom, Michael Frankowski

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MrRon

3926 posts in 2704 days


#13 posted 04-22-2016 05:13 PM

Many infomercials on TV say; ”but wait; order in the next XX minutes and we will double your order; just pay separate shipping and handling”. How much extra work is there for a warehouse worker to pick up two instead of one item and pack it in a single box. This is just a way to make extra money on shipping and handling and it is a tax write-off. These companies are making a lot of money on S&H charges. A $14.99 item typically has a $4.95 S&H charge, so the total cost comes out to $24.89. Items ordered off of TV generally will cost you up to double the advertised price.

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