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Anyone use Simply Accounting software?

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Forum topic by Wood_smith posted 03-19-2010 03:24 AM 1295 views 0 times favorited 5 replies Add to Favorites Watch
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Wood_smith

252 posts in 2484 days


03-19-2010 03:24 AM

Ok, I’ve got the product, had my little company for years, tried Quickbooks, but wanted training. Took a Simply Accounting course last fall and even bought (not pirated!) the software.
But…try to install it?? Get all the way through, get it registered, then try to download and install an update… Downloads okay, then the installer sits there, and sits there and sits there…

So, I quit, uninstall and re-try. four trips later, I wanna through the whole freaking machine through the window!!

I’m waiting to hear back from customer support… so I came here to vent, and see if anyone has done this…

-- Lloyd Kerry; creator of the Kerry-All Pouch, http://www.kerrywoodworking.com


5 replies so far

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Lisa Chan

147 posts in 2609 days


#1 posted 03-19-2010 08:23 AM

Nope. I use Quickbooks Online. I let them deal with the update headaches… it’s $10/month for the basic. Pain the butt for doing a lot of entries at once (load time issues)... but great if you’re doing a little bit of entry every day.

Sorry about your headache.

-- Lisa Chan, custom cafts and yarn accessories, http://www.grippingyarn.com

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andrewsage

2 posts in 2439 days


#2 posted 03-29-2010 10:52 PM

Hi Lloyd,

I can certainly understand how frustrating this has been for you. Which version of Windows are you using? XP? Vista? Windows 7? Which version of Simply Accounting are you trying to install? The 2010 program? An older version perhaps? From your initial post it seems the installation goes through but where you’re having issues is after the product update downloads, you’re unable to install the update?

Have you tried clicking the “don’t download” button to the prompt you receive when you’re asked to download the update, then try opening the program? Are you finding that the program still isn’t opening after you do this? Did you call into support and were told you’d get a callback or did you post a question in the Discussion Forum and still waiting for a response?

If you’re wanting to install the update, you may want to trytemporarily shutting off your antivirus and firewall before downloading the update. After the update is installed, you can turn your antivirus and firewall back on. Also try saving the update to the “desktop” when prompted to download the update. Feel free to let me know if you have any more questions about this issue. I hope this helps.

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Wood_smith

252 posts in 2484 days


#3 posted 03-29-2010 11:13 PM

Hi, Andrew,
Thanks for the tips. I actually did what you said, and before I tired to download, I turned off the anti-spyware program (Simply Accounting was supposed to turn off the firewall).
Anyway, it worked!

-- Lloyd Kerry; creator of the Kerry-All Pouch, http://www.kerrywoodworking.com

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andrewsage

2 posts in 2439 days


#4 posted 03-29-2010 11:20 PM

Hi Lloyd,

Glad to hear everything worked out ok for you and that you’re up and running now!

Andrew

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dbhost

5604 posts in 2691 days


#5 posted 03-29-2010 11:20 PM

Sorry, I use GNUCash. Not for the timid, but without a doubt I know where my money is coming from and going to… And it’s not a pretty picture.

-- My workshop blog can be found at http://daves-workshop.blogspot.com

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