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Forum topic by SnowyRiver posted 02-11-2010 07:17 PM 1249 views 0 times favorited 10 replies Add to Favorites Watch
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SnowyRiver

51452 posts in 2941 days


02-11-2010 07:17 PM

I was wondering if anyone else out there has ever tried the service on the web called ServiceMagic.com?

I always spent so much time trying to find a good contractor or repair person until a relative told me about this website. Contractors sign up to be on this site. The site shows their ratings by other customers too.

You can go in there and put what type of work you need done, ie plumbing, carpentry, etc.,
and then the contractors call you to set up an appointment for a bid. After the work you can rate the work they did.

I and some friends have used this site several times and its been fantastic. Always a good job by those we picked. Its amazing, I used to spend weeks trying to get someone to call me back to set up a bid, but on this site as soon as I hit send, my phone is ringing.

http://www.servicemagic.com

-- Wayne - Plymouth MN


10 replies so far

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a1Jim

115201 posts in 3037 days


#1 posted 02-11-2010 08:24 PM

You didn’t call me Wayne LOL It would be a long drive to work for me. I’m always getting calls for me to sign up with web sites like that.

-- http://artisticwoodstudio.com Custom furniture

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JAGWAH

929 posts in 2544 days


#2 posted 02-11-2010 08:40 PM

They have harrassed me for the last 2 years. I say no and ask to be removed from their call list yet every month or so they call again.

After my first contact I made I researched them through friends and fellow workers. if you go to the Journal of Light Construction forum site and look for servicemagic you’ll get an ear full.

They tried to post and offer explanation and help to anyone who had complaints yet never responded to those complaints.

Unless you have a very narrow job description you will be overloaded with costly fruitless leads that serve no one but SM.

I’m glad this is working out for you but be careful.

-- ~Just A Guy With A Hammer~

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ChuckV

2880 posts in 2987 days


#3 posted 02-11-2010 08:43 PM

In our experience, ServiceMagic has worked out very well. We have used it for exterior painting of a large barn, electrical work, roofing, and installation of a large fence for our goat pasture. You end up getting referrals to local contractors that you can then check out in the usual fashion.

If you find a contractor that you like and need to use them again in the future, you can do them a favor and contact them directly rather than through ServiceMagic. This will save them some fees.

-- “Big man, pig man, ha ha, charade you are.” ― R. Waters

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JAGWAH

929 posts in 2544 days


#4 posted 02-11-2010 08:47 PM

Here’s the Journals posting
http://forums.jlconline.com/forums/showthread.php?t=49057&highlight=servicemagic

-- ~Just A Guy With A Hammer~

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ChuckV

2880 posts in 2987 days


#5 posted 02-11-2010 08:59 PM

I thought that Wayne was asking for opinions from a customer point of view.

-- “Big man, pig man, ha ha, charade you are.” ― R. Waters

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SnowyRiver

51452 posts in 2941 days


#6 posted 02-11-2010 09:29 PM

^^^Yes Chuck, thanks, that was my intent.

It seemed to me that much of the forum comments were from contractors. I can appreciate their dilemma though. I am sure there are lots of people out there that just keep asking for bids mainly for curiosity not realizing it costs contractors money to keep running around on someones whim. Of course that could be resolved by charging a small fee for the bid and then deducting it from the job if they get it.

What started me on ServiceMagic was that even though I am in a large city, its hard to get people out for bids. I never call anyone unless I am ready to do something. Often they dont return phone calls, or set up a meet with me, I take off time from work to be here, and no one shows up. I just got fed up with it. Some of the work was large like roofing, painting the house, remodeling, landscaping, etc. I and family and friends have used SM about 6 or 8 times now and every experience has been great. The work has been top notch, at a fair price. This last time I had a company add windows to my shop garage door. Looks great and was done in just a couple of hours.

I also like the rating system. Its kind of like Ebay.

-- Wayne - Plymouth MN

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a1Jim

115201 posts in 3037 days


#7 posted 02-11-2010 10:26 PM

As a contractor of 20 + years I understand what your saying Wayne but charging for estimate does not work in my area. A contractor just has to consider estimates as part of there cost of doing business . I’m glad you found that ServiceMagic has given you good service and charged a fair price. Since they solicited me with out knowing anything about my contracting history and said they would sign me up before asking any questions.
I just can’t help but wonder if they are getting some of the uniformed and unskilled contractors even though that has not been your experience with them. There are good and bad contractor in all areas just like mechanics, doctors, and other professions. The best way to get a good contractor is through personal recommendations Like yours and to view in person some of there work if possible. The cheepest is not always the best.

-- http://artisticwoodstudio.com Custom furniture

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SnowyRiver

51452 posts in 2941 days


#8 posted 02-11-2010 10:30 PM

Thanks Jim…very good info. I agree with you 100%. I have never done actual contracting so I am not sure what works. :-)

-- Wayne - Plymouth MN

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JAGWAH

929 posts in 2544 days


#9 posted 02-11-2010 11:47 PM

Wayne I misread thinking that you were askingabout joining SM as a contractor. I don’t doubt that you have had good service from the people SM has offered up.

But just to be clear and back to the references I made they don’t treat the contractors that well by overloading them with dead end leads that they are undercontract to pay for.

-- ~Just A Guy With A Hammer~

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closetguy

744 posts in 3352 days


#10 posted 02-12-2010 03:59 AM

I was a ServiceMagic contractor for a few years. They require a contractor to provide a copy of their business license and liability insurance in order to become part of their program. When my license and insurance due dates were up, they would request updated documentation or drop me from the program. When they sent me a lead, I had to accept or decline it. If I accepted the lead, they would charge me a fee and send the customer contact information so I could contact the customer. The process worked well, but the closure rate for these leads were horrible so I dropped them after a couple of years. This kind of service from a contractors point of view, brings out a lot of window shoppers.

However, as a customer, I would not hesitate to use them to find a contractor. They can guarantee that the contractor is real and insured, but not necessarily speak for their quality of work. They hook you up and it’s up to you to figure that out. There is also a feedback section on their website so you can get a scorecard on a particular contractor.

-- I don't make mistakes, only design changes....www.dgmwoodworks.com

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