LumberJocks

After sale tool service

  • Advertise with us

« back to Power Tools, Hardware and Accessories forum

Forum topic by Severiano posted 01-28-2010 03:52 AM 1019 views 0 times favorited 7 replies Add to Favorites Watch
View Severiano's profile

Severiano

82 posts in 3005 days


01-28-2010 03:52 AM

Hi Everyone !,

I’m new in Lumber Jocks. I was highly suggested by a good friend to post a question regarding the after sale tool service experience in this website. I’m currently upgrading my machinery and I would like to get advise from all of you and your experiences. I have just purchased to machines from a well known company in the States and I’m quite discouraged.

Thank you in advance for your time,

Carpintonto

-- I don’t believe in God, I believe in woodworking...take my wife, my truck or money, but I dear you to take my woodwing tools!!!


7 replies so far

View Gary's profile

Gary

9324 posts in 3397 days


#1 posted 01-28-2010 03:58 AM

Is there a question here?

-- Gary, DeKalb Texas only 4 miles from the mill

View Severiano's profile

Severiano

82 posts in 3005 days


#2 posted 01-28-2010 04:13 AM

Right. Can you share which machines you bought in the past, from which company and your after sale experience?

Carpintonto

-- I don’t believe in God, I believe in woodworking...take my wife, my truck or money, but I dear you to take my woodwing tools!!!

View Scott Bryan's profile

Scott Bryan

27250 posts in 3786 days


#3 posted 01-28-2010 05:01 AM

Carpintonto, this question is almost too broad to answer. If you are looking for a specific company, such as the one you bought the equipment from, then you will get a more definative answer by asking about customer service issues with regards to that particular company.

Another source of general information can be found in the reviews section. A number of these have references to customer service successes and disappointments.

The vast majority of members have a broad collection of tools and rarely focus on one particular vendor. Getting a response to this question is so broad that it will be difficult to address all the issues, postive, negative or indifferent, that would come up.

I, for instance, have a shop with largely Powermatic power tools. I have never had any problems with any of them and have never had any issues with service, either good or bad. But I also own a number of other tools as well- Sawstop, Dewalt, Porter Cable, Hitachi, Freud- to mention a few. Addressing customer service issues, if there were any, with these would be enormously time consuming.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View SnowyRiver's profile

SnowyRiver

51457 posts in 3445 days


#4 posted 01-28-2010 05:16 AM

Carpintonto. Who did you purchase the equipment from, what type of machines are they, and what brand is it? We arent afraid to talk brands here so if you can give us this info I am sure there are some folks on here that you can share notes with you.

-- Wayne - Plymouth MN

View TheDane's profile

TheDane

5399 posts in 3627 days


#5 posted 01-28-2010 06:44 PM

I tend to agree with rick3ddd ... we have a local machine shop here that deals in most of the major brands (Delta, PowerMatic, DeWalt, Jet, etc.), which they also service. I haven’t bought everything from them, but the tools I tend to use the most, and the biggest ticket items, came from their shop.

The company I deal with (A-Line Machine Tool, La Crosse, WI) is also very competitive on price. For example, my Jet tablesaw cost me less buying it from them than it would have cost from Amazon. The price and sales tax were the same, but they did not charge shipping or delivery. And by buying from these guys, my dollars stayed in the local economy for awhile longer, which improves the chances that they will be here if I need them for service.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Severiano's profile

Severiano

82 posts in 3005 days


#6 posted 01-30-2010 03:17 AM

Thanks guys for such good advice. I own tools from Milwaukee, DeWalt, Bosh, Makita, Fein, Festool, Husky, Rigid, Alpha tools, Paslode, Boostich, Laguna, General and a few other. I also tryed different same tools from different companies. I have good and bad experiences with tool after sale service, the only think is, I’m taking the next step and my business are in need of bigger and more sophisticated equipment and I’m feeling the same frustration I felt when I bought my very first brand new car, except that you can always talk to your neighbor or friends about cars but is not the same with machines. I really understand that buying locally pays, but sometimes the local guy sucks. Only one company has offered to me to provide me with a list of customers to talk to them about their machines and after sale experience.

-- I don’t believe in God, I believe in woodworking...take my wife, my truck or money, but I dear you to take my woodwing tools!!!

View Severiano's profile

Severiano

82 posts in 3005 days


#7 posted 01-30-2010 03:33 AM

Does anyone has experience with HolyTek?

-- I don’t believe in God, I believe in woodworking...take my wife, my truck or money, but I dear you to take my woodwing tools!!!

Have your say...

You must be signed in to reply.

DISCLAIMER: Any posts on LJ are posted by individuals acting in their own right and do not necessarily reflect the views of LJ. LJ will not be held liable for the actions of any user.

Latest Projects | Latest Blog Entries | Latest Forum Topics

HomeRefurbers.com