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Forum topic by Severiano posted 01-28-2010 03:52 AM 944 views 0 times favorited 7 replies Add to Favorites Watch
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Severiano

72 posts in 2508 days


01-28-2010 03:52 AM

Hi Everyone !,

I’m new in Lumber Jocks. I was highly suggested by a good friend to post a question regarding the after sale tool service experience in this website. I’m currently upgrading my machinery and I would like to get advise from all of you and your experiences. I have just purchased to machines from a well known company in the States and I’m quite discouraged.

Thank you in advance for your time,

Carpintonto

-- Woodworking is like science, it had been and it will be present for us to figure it out.


7 replies so far

View Gary's profile

Gary

8968 posts in 2900 days


#1 posted 01-28-2010 03:58 AM

Is there a question here?

-- Gary, DeKalb Texas only 4 miles from the mill

View Severiano's profile

Severiano

72 posts in 2508 days


#2 posted 01-28-2010 04:13 AM

Right. Can you share which machines you bought in the past, from which company and your after sale experience?

Carpintonto

-- Woodworking is like science, it had been and it will be present for us to figure it out.

View Scott Bryan's profile

Scott Bryan

27251 posts in 3289 days


#3 posted 01-28-2010 05:01 AM

Carpintonto, this question is almost too broad to answer. If you are looking for a specific company, such as the one you bought the equipment from, then you will get a more definative answer by asking about customer service issues with regards to that particular company.

Another source of general information can be found in the reviews section. A number of these have references to customer service successes and disappointments.

The vast majority of members have a broad collection of tools and rarely focus on one particular vendor. Getting a response to this question is so broad that it will be difficult to address all the issues, postive, negative or indifferent, that would come up.

I, for instance, have a shop with largely Powermatic power tools. I have never had any problems with any of them and have never had any issues with service, either good or bad. But I also own a number of other tools as well- Sawstop, Dewalt, Porter Cable, Hitachi, Freud- to mention a few. Addressing customer service issues, if there were any, with these would be enormously time consuming.

-- Challenges are what make life interesting; overcoming them is what makes life meaningful- Joshua Marine

View SnowyRiver's profile

SnowyRiver

51452 posts in 2948 days


#4 posted 01-28-2010 05:16 AM

Carpintonto. Who did you purchase the equipment from, what type of machines are they, and what brand is it? We arent afraid to talk brands here so if you can give us this info I am sure there are some folks on here that you can share notes with you.

-- Wayne - Plymouth MN

View TheDane's profile

TheDane

4997 posts in 3130 days


#5 posted 01-28-2010 06:44 PM

I tend to agree with rick3ddd ... we have a local machine shop here that deals in most of the major brands (Delta, PowerMatic, DeWalt, Jet, etc.), which they also service. I haven’t bought everything from them, but the tools I tend to use the most, and the biggest ticket items, came from their shop.

The company I deal with (A-Line Machine Tool, La Crosse, WI) is also very competitive on price. For example, my Jet tablesaw cost me less buying it from them than it would have cost from Amazon. The price and sales tax were the same, but they did not charge shipping or delivery. And by buying from these guys, my dollars stayed in the local economy for awhile longer, which improves the chances that they will be here if I need them for service.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Severiano's profile

Severiano

72 posts in 2508 days


#6 posted 01-30-2010 03:17 AM

Thanks guys for such good advice. I own tools from Milwaukee, DeWalt, Bosh, Makita, Fein, Festool, Husky, Rigid, Alpha tools, Paslode, Boostich, Laguna, General and a few other. I also tryed different same tools from different companies. I have good and bad experiences with tool after sale service, the only think is, I’m taking the next step and my business are in need of bigger and more sophisticated equipment and I’m feeling the same frustration I felt when I bought my very first brand new car, except that you can always talk to your neighbor or friends about cars but is not the same with machines. I really understand that buying locally pays, but sometimes the local guy sucks. Only one company has offered to me to provide me with a list of customers to talk to them about their machines and after sale experience.

-- Woodworking is like science, it had been and it will be present for us to figure it out.

View Severiano's profile

Severiano

72 posts in 2508 days


#7 posted 01-30-2010 03:33 AM

Does anyone has experience with HolyTek?

-- Woodworking is like science, it had been and it will be present for us to figure it out.

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