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My Rant for the day - Corporate Marketing- Grrrrr!

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Forum topic by Bob #2 posted 2454 days ago 707 views 0 times favorited 16 replies Add to Favorites Watch
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Bob #2

3808 posts in 2623 days


2454 days ago

I tried to purchase these auto switches from Sears U.S. and although the website suggested it shipped to Canada there was no way to bring up that data. Wasted time for me and poor corporate image for Sears.
http://www.sears.com/shc/s/p_10153_12605_00924031000P?vName=Tools&keyword=auto+swtich
Next I tried the Canadian online catalogue and the article was not listed or could not be searched with the search engine. Wasted time for me and poor corporate image for Sears.

Next I drove to one of the local stores and waited in line for the only clerk on duty ( 20 minutes) to serve me.
He said they had no such item.Wasted time for me and poor corporate image for Sears.

Next, I discovered the product on the bottom shelf on the way out and noticed it was marked up to $34.99 CDN.
The US website sells it for $19.99.
Agian I waited for the clerk to verify the product was not improperly priced.
He confirmed that was the price in the computer. Wasted time for me and poor corporate image for Sears.

At current exchange rate the difference in selling price for the same item across the imaginary line is
$18.46 CDN or $19.75 US.
That’s double the price here in Canada.

I approached customer service but only recieved Corporate bafflegab and no resolution.

I think I’m pretty much done the Sears now!

Bob

-- A mind, like a home, is furnished by its owner


16 replies so far

View Tony's profile

Tony

978 posts in 2632 days


#1 posted 2454 days ago

You need to get a friendly LJ in the US to buy it for you and then get them to ship to you as a Gift or present.

I simpathise with you, we have similar problems here all the time, hence, I import most of my things direct from suppliers in other countries – I actually save money and get what I want.

Good luck Bob

-- Tony - All things are possible, just some things are more difficult than others! - SKYPE: Heron2005 (http://www.poydatjatuolit.fi)

View mot's profile

mot

4911 posts in 2638 days


#2 posted 2454 days ago

I recently sent an email to Sears.ca asking why a saw was 599 in the US, and 999 in Canada. I wish I didn’t delete the email because it would have made you laugh hysterically at the justification for a 40% swing. shrug

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

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Bob #2

3808 posts in 2623 days


#3 posted 2454 days ago

Tom, did it look anything like this?

Thank you for your question about Sears pricing. Prices of similar items may not always be the same in Canada as in the U.S. even though the dollar may be near parity. Sears Canada prices its merchandise using many factors. We aim to be competitive within the Canadian marketplace, first and foremost. Also, costs from manufacturers on similar items may be different for Canadian retailers than U.S. retailers. Sometimes special standards have to be built into Canadian product, such as CSA standards, which can also affect the pricing of items sold in Canada. Some U.S. retailers have also been engaged in discounting activities to encourage more shopping within their domestic marketplace over recent months, and this has made some pricing in the U.S. lower than it might otherwise be.

This is why maintaining prices which are competitive in Canada is one of the most important pricing components for us, because the factors that may affect products being sold to Canadian retailers affect all Canadian retailers in a similar fashion.

Please do not hesitate to contact us if we can be of further assistance.

Regards,

-- A mind, like a home, is furnished by its owner

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mot

4911 posts in 2638 days


#4 posted 2454 days ago

Uh, yeah. That was exactly it. LOL!

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

View Thos. Angle's profile

Thos. Angle

4435 posts in 2564 days


#5 posted 2454 days ago

“Up North it’s saddlle broncs, an’ its hockey and honky tonks, old Wilf Carter 78’s. Yodle-aye-he-hoo.” (Ian Tyson, “Alberta’s Child”)

-- Thos. Angle, Jordan Valley, Oregon

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Bob #2

3808 posts in 2623 days


#6 posted 2454 days ago

The world is filled with Albertans and them that wish they were. <g>

Bob

-- A mind, like a home, is furnished by its owner

View Karson's profile

Karson

34860 posts in 3002 days


#7 posted 2454 days ago

Bob for the difference in price you can almost drive to the us and pick them up. Oh! I forgot the price of your gas.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware karson_morrison@bigfoot.com †

View Bob #2's profile

Bob #2

3808 posts in 2623 days


#8 posted 2454 days ago

Karson, you must be thinking of Saudi Gas.
Ours is just priced the same as what you are paying the Saudis.

Bob

-- A mind, like a home, is furnished by its owner

View Zuki's profile

Zuki

1404 posts in 2679 days


#9 posted 2454 days ago

Bob #2. I seen in a recent King flyer (Fall\Winter 2007) a device that looked very similar to what you posted above. I took a quick scan of the King site (http://www.kingcanada.com/Accessories.htm) but was not able to find it . . . must be new.

May I suggest you find you closest King dealer and ask them to look in their flyer for you. I cannnot remember the page . . . but it was top center on the left hand side. There was actually 2 versions and they had remote controls.

-- BLOG - http://www.colorfulcanary.com/search/label/Zuki

View Dorje's profile

Dorje

1763 posts in 2598 days


#10 posted 2454 days ago

No doubt about it – Sears can provide one of the most dissatisfying consumer experiences in all of North America. No one seems to know much about much…

What ever happened to customer service?

-- Dorje (pronounced "door-jay"), Seattle, WA

View mot's profile

mot

4911 posts in 2638 days


#11 posted 2454 days ago

Heya Zuki…King Canada Flyers are located here: http://www.tegstools.com/flyers.php

-- You can discover more about a person in an hour of play than in a year of conversation. (Plato)

View Peter Oxley's profile

Peter Oxley

1426 posts in 2476 days


#12 posted 2454 days ago

Last time I called sears to find out if a part was available at my nearest sears store (Boise) I argued with the woman for 20 minutes … she said there was no sears store in Boise. The best she could do was tell me the part was available in Salt Lake.

-- http://www.peteroxley.com -- http://north40studios.etsy.com --

View MsDebbieP's profile

MsDebbieP

18615 posts in 2762 days


#13 posted 2453 days ago

one of our LJ members works for Sears… maybe he can help

-- ~ Debbie, Canada (https://www.facebook.com/DebbiePribeleENJOConsultant)

View Sawdust2's profile

Sawdust2

1467 posts in 2689 days


#14 posted 2453 days ago

Hay, Bob #2

I want to thank you Canadians for having such inexpensive medicine. I buy all my expensive meds from Canada at 1//3rd the price charged down here. Just need to order 2 weeks in advance.

And the young lady I talk with on the phone is polite and knowledgeable.

Stuff doesn’t come from Sears.

-- No piece is cut too short. It was meant for a smaller project.

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Bob #2

3808 posts in 2623 days


#15 posted 2453 days ago

Sawdust, you have struck at the heart of my Rant.
Corporations, with the local assistance of unwitting goverments, have colluded to effectively demand and obtain profits from products that could not sustain themselves in a free market economy.

Legislators make if easy for corporations to hide behind poorly thought out and implemented regulations and extract billions of dollars from the little guy.

I don’t want to get a political debate going here but I simply can’t account for the rational that a drug manufactured by the same corporation can cost more in one geography than another.

Yes, I have heard their explanations but they simply don’t add up.

Right now I company I deal with has refused to adjust their selling prices in Canada to reflect the sinking US dollar.
As a result my sales are flowing into the US and I am left non competitive.
That same corporation is still selling the products every day as if nothing happened(knowing full well that they are being back doored into the Canadian market.)

I am left looking like the one who is gouging my customers.
The government chooses to look the other way.

Cheeers

Bob

-- A mind, like a home, is furnished by its owner

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