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Forum topic by Padre posted 01-14-2010 08:12 PM 1015 views 0 times favorited 7 replies Add to Favorites Watch
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Padre

930 posts in 2952 days


01-14-2010 08:12 PM

About 2 years ago I purchased a new Kobalt K7045V air compressor. It is from Lowe’s. It stated on the tank it has a 3 year warranty.

Last night it made some really horrendous noises, and finally, it got so loud I had to shut it down. I took a look and the small pulley on the motor had worked itself loose. In the process of doing so it threw off the key and the small hold down tore the utter stuffing out of the keyway in the shaft.

I tried a new key, but since the shaft was so banged up it wouldn’t fit. The pulley is pretty chewed up also. I gave up trying to fix it about 9:30 last night.

Went out to look again this morning and wrote down the 800 number on the tank and called it, but the woman who answered said that they only handled parts for appliances, not air compressors. I looked around some more and found another 800 number and called it.

This was the air compressor hotline! This EXTREMELY nice woman answered, and I told her my story. She said that the motor only comes with a 1 year warranty. She then took my name and address and put me on hold for about 2 minutes.

She came back on the line and said my new motor, key and pulley should arrive at my house early next week!!!! I couldn’t thank her enough. I even called back about 10 minutes later to thank her again!

THANK YOU WHOEVER YOU ARE YOU BEAUTIFUL HUMAN BEING! And thank you Lowe’s for hiring such a nice person.

-- Chip -----------http://www.penmanchip.com-----------------Micah 6:8


7 replies so far

View GMman's profile

GMman

3902 posts in 3161 days


#1 posted 01-14-2010 09:51 PM

Just to show you that some people do their job and some are only on the job for the pay.
I am very glad for you.

View PurpLev's profile

PurpLev

8523 posts in 3112 days


#2 posted 01-14-2010 10:00 PM

those cases make all the difference . good customer service IS priceless..

now, with that said, my dewalt compressor has given up on me. the motor keeps on working, but the pressure never rises. gotta take it for service. hopefully this is covered in the 3 year warranty.

-- ㊍ When in doubt - There is no doubt - Go the safer route.

View Karson's profile

Karson

35035 posts in 3864 days


#3 posted 01-14-2010 10:12 PM

It’s nice to hear about some great customer service.

-- I've been blessed with a father who liked to tinker in wood, and a wife who lets me tinker in wood. Southern Delaware soon moving to Virginia karsonwm@gmail.com †

View Andrew's profile

Andrew

709 posts in 2662 days


#4 posted 01-14-2010 10:21 PM

Thats great to hear,
Thanks

-- Even a broken clock is right twice a day, unless, it moves at half speed like ....-As the Saw Turns

View SKFrog16's profile

SKFrog16

661 posts in 2663 days


#5 posted 01-14-2010 10:31 PM

Congrats on the score. Warranties should always work that well. Now for added piece of mind, a little blue Lock-tite should also be on the list. Sure solves a lot of vibration problems.

-- Methods are many,Principles are few.Methods change often,Principles never do.

View Jeison's profile

Jeison

951 posts in 2571 days


#6 posted 01-14-2010 11:07 PM

good to hear, a little good customer service goes a long way

-- - Jei, Rockford IL - When in doubt, spray it with WD-40 and wrap it with duct tape. The details will attend to themselves.

View ajosephg's profile

ajosephg

1878 posts in 3024 days


#7 posted 01-15-2010 06:47 AM

Every once in awhile a blind sow picks up an acorn.

-- Joe

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