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Forum topic by AandCstyle posted 12-13-2015 12:09 AM 1003 views 0 times favorited 20 replies Add to Favorites Watch
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AandCstyle

2575 posts in 1724 days


12-13-2015 12:09 AM

Topic tags/keywords: tip

I felt the need to warn others that purchase from Amazon and pay for the “guaranteed” next day delivery service:

Wednesday, I ordered via next day delivery a plumbing fixture that was needed to complete our bathroom remodel. I received a notification from Amazon that the item would be delivered to my home by 8pm Thursday. Therefore, I scheduled the plumber to return first thing Friday morning. Thursday 8pm and nothing was delivered. I called Amazon and all they would do is refund the “next day” charge, but my plumber charges $150 just to show up and I didn’t have the required part. Had I known that Amazon wouldn’t deliver on time, I would have tried to find the part locally. It isn’t available from the borg.

My point is that if you have a mission critical part, do not depend on Amazon’s “next day” delivery service. Maybe this only happens once in a million opportunities, but it cost me $150 and delayed the completion of my project.

-- Art


20 replies so far

View ScottKaye's profile

ScottKaye

472 posts in 1420 days


#1 posted 12-13-2015 02:31 AM

Hey Art,

I just used AMAZON over night delivery successfully. I ordered a set of Brake Pads around 4 pm on Thursday and selected overnight delivery because I planned to replace the pads on the truck on Saturday morning. I had no issues what so ever, even after ordering them rather late in the day. I have seen the news outlets reporting that FedEx and UPS are having issues making their deliveries in a timey fashion due to the Holidays. I guess I was one of the lucky ones. Did you check to see if Amazon got the package out of their warehouse in time and that maybe it was UPS/FedEx or the USPS that caused the hold up?

Dean

-- "Nothing happens until you build it"

View TheFridge's profile

TheFridge

5765 posts in 953 days


#2 posted 12-13-2015 02:44 AM

It is the holidays.

-- Shooting down the walls of heartache. Bang bang. I am. The warrior.

View alittleoff's profile

alittleoff

296 posts in 743 days


#3 posted 12-13-2015 03:12 AM

I think I’d also have a little talk with the plumber. 150.00 for him to charge on a job that he was already working on is way out of line. I was in the electrical business for over 35 years and would never do anything like that. If I had i probably wouldn’t have lasted that long.
Gerald

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MrUnix

4244 posts in 1666 days


#4 posted 12-13-2015 03:18 AM

That’s why I do my own plumbing… I don’t charge myself anywhere near that :)

But seriously… it is probably about the worst time of the year to depend on deliveries getting to you on time.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View pintodeluxe's profile

pintodeluxe

4859 posts in 2280 days


#5 posted 12-13-2015 06:21 AM

Too bad Amazon let you down. I sure like their 2 day free shipping with prime. I think if I had a plumber that made me buy my own parts and charged me a $150 service fee for nothing… I would find a new plumber.
Good luck with the house project.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

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redryder

2394 posts in 2568 days


#6 posted 12-13-2015 08:42 AM

I can’t wait for thier Drone Service….....................

-- mike...............

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AandCstyle

2575 posts in 1724 days


#7 posted 12-13-2015 12:40 PM

Yeah, I realize this is the busiest time of year and that Amazon must get it right 99.9999% of the time, but for mission critical items, local might be worth it. The plumber is a long story…..

Part of my frustration is that Amazon said they had shipped and USPS said they hadn’t received the order. Obviously, there was a system issue someplace, but bottom line Amazon missed their guarantee. I was always taught to under promise and over perform.

Just to put icing on the cake, my Prime order from Friday evening arrived this morning (Sunday) at 7:13 via USPS. Go figure!

-- Art

View patcollins's profile

patcollins

1420 posts in 2332 days


#8 posted 12-13-2015 04:25 PM

I think your frustration is misplaced and it should be with USPS instead.

I recently had a package from Amazon reported as delivered by USPS but I never received it. I contacted Amazon and they have a wait two more days to see if it shows up policy and it did not. They sent me replacement items and for some reason the original package and the replacements arrived in my mailbox at the same time.

I am guessing the mailman put them in someone elses box and they dropped it off back at the post office.

I have received peoples mail and packages that are ment to be delivered clear across town before. UPS actually asked me if I would deliver a package mistakenly delivered to me, it was supposed to go to a house several miles away, different street name, different street number, no idea why the driver thought it belonged at my house. I told them they could come get it or it was going in the trash.

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AandCstyle

2575 posts in 1724 days


#9 posted 12-13-2015 05:48 PM

Pat, it is entirely possible that the break down occurred with the post office, but it was Amazon that guaranteed next day delivery, not the post office. If Amazon finds that USPS isn’t dependable, then it is Amazon’s responsibility to find a carrier that is dependable if they want to offer next day service.

-- Art

View MrUnix's profile

MrUnix

4244 posts in 1666 days


#10 posted 12-13-2015 08:12 PM

I ordered some stuff late Thursday night off of Amazon… not using next-day shipping, but just their standard shipping with prime (it was not time critical.. just some replacement parts for my truck). They sent a confirmation and said it would arrive Sunday. Got it yesterday (Saturday), a day earlier than they indicated. Bottom line is you never really know what may happen between ordering and delivery, so plan appropriately :)

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View lateralus819's profile

lateralus819

2236 posts in 1356 days


#11 posted 12-14-2015 11:17 AM

My Amazon orders come from UPS.

View Redoak49's profile

Redoak49

1959 posts in 1455 days


#12 posted 12-15-2015 02:40 AM

I understand that Amazon has the contract with USPS to deliver on Sundays and Holidays.

View firefighterontheside's profile

firefighterontheside

13520 posts in 1323 days


#13 posted 12-15-2015 04:20 AM

I love my amazon prime, but recently they have let me down too. Several things that were supposed to,show up didn’t. The first time it happened I called and they extended my membership a month. The next time they just said sorry. I think a lot of times it’s their automated systems that send out false delivery times.

-- Bill M. "People change, walnut doesn't" by Gene.

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AandCstyle

2575 posts in 1724 days


#14 posted 12-15-2015 12:45 PM

Bill, thanks, misery loves company! :)

-- Art

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Hopdevil

210 posts in 2553 days


#15 posted 12-15-2015 08:49 PM

I agree USPS service is pitiful. We recently shipped a package and paid extra for tracking and notification of deliver. We got neither. There was no tracking other than it had left our town and no notification that it had been delivered. We hope it has.

-- Buzz ---- Fare Thee Well!

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