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This is probably why HF dust collector is on sale now.

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Forum topic by Karamba posted 12-09-2015 06:36 AM 1659 views 0 times favorited 24 replies Add to Favorites Watch
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Karamba

116 posts in 403 days


12-09-2015 06:36 AM

Just received it and tried to put together.Initially I was puzzled then a bit angry, then started laughing all the was till the dust collector finally took its shape. I tried to follow the instructions and stared with casters. Then I realized I ran of hex nuts on the second caster so I decided to keep only one fastener on each caster till Home Depot opens so I can buy some missing hardware. Then I discovered that there is no enough hardware to attach the motor so I removed the casters to have enough bolts to attach the motor. This was the worst assembly experience ever.
In the end 28 nuts and about 15 bolts are missing, which will cost me $10 to replace as I do not hold my breath that HF will take care of it.
What I think happened there was some disconnect between engineering department and production at the factory so they messed it up.
However.
Besides the missing hardware the dust collector appears to be in quite decent shape.The impeller is metal and actually looks very impressive. I do not think it gets damages even if you in nails. I do not know how accurate is the claim about its performance but the motor power rating seems to be accurate and suction is leaps and bounds over my shopvac
I am sure if I bought a dust collector from Powermatic or Jet all the crews would be present but I still would be down few hundred dollars and no less dust in the shop.


24 replies so far

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MrUnix

4241 posts in 1665 days


#1 posted 12-09-2015 11:58 AM

LOL – I don’t think it’s on sale because it’s missing a few nuts/bolts… if that were the case, then almost everything in the store would be on sale :)

If you have a Tractor Supply near you, they sell ‘em by the pound… and you can mix and match in the bag to your hearts content. For the sizes you are looking at, you can get a LOT of nuts, bolts, lock and flat washers in one pound, for about $2.50.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

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716

502 posts in 383 days


#2 posted 12-09-2015 02:36 PM

I bought a tile saw from them a while ago. By the way it was excellent. However the bag with hardware tore up and it was scattered in the box, so I missed a bolt or two. But in case of DC there is something on going at factory. I did have to widen holes for the casters as the bolts would not fit in. On the plus size I got an extra bag with a lot of smaller bolts, which do not fit anywhere and according to the manual should not be there.
I guess the smaller holes in the base were supposed to be threaded, that is why they are smaller. That would also explain why there are so few buts. Could be it is a partially implemented new design. As I read through the reviews I see there is a lot of instances of the same experience.
Thanks for the Tractor Supply hint. It is too far to drive there but when I am in the area I will keep it in mind.

-- It's nice!

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TheDane

4997 posts in 3129 days


#3 posted 12-09-2015 02:38 PM

I am sure if I bought a dust collector from Powermatic or Jet all the crews would be present …

Don’t bank on that! I bought a Jet contractor saw a few years back that was missing about half of the hardware needed to assemble it. I went back to the machine shop I bought it from … they opened another saw they had in inventory and just gave me the whole hardware pack.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

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CharlesA

3025 posts in 1264 days


#4 posted 12-09-2015 02:43 PM

I’m convinced that HF does quality control through the returns process. Folks just take things back and get another.

-- "Man is the only animal which devours his own, for I can apply no milder term to the general prey of the rich on the poor." ~Thomas Jefferson

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Tim

3119 posts in 1428 days


#5 posted 12-09-2015 03:10 PM

I’ve had had exactly the same experience at my local HF as Gerry did at the machine shop. Another time I went in to see if they were able to order replacement brushes and instead the clerk went to the back and found and open box damaged return with the same part and gave it to me free. I still try not to buy anything at HF if I can get away with it do to the overall poor quality, race to the bottom, Chinese goods, etc. To each their own, just my preference.

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WoodNSawdust

1417 posts in 643 days


#6 posted 12-09-2015 03:38 PM

I had the same problem of missing hardware from HF dc about 3 years ago. I threw everything back in the box and van partially assembled and took it back. They gave me a new box which had everything in it.

I also was missing a bog of bolts from Grizzly and CharBroil only gave me half the bolts needed to assembly my grill.

So missing parts seems to be a industry wide problem. Some companies are just worst than others.

-- "I love it when a plan comes together" John "Hannibal" Smith

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USAwoodArt

243 posts in 409 days


#7 posted 12-09-2015 03:52 PM

Sounds like a good reason to keep a big assortment of nuts, bolts, washers and fasteners around the shop.

-- Wood for projects is like a good Fart..."better when you cut it yourself"

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a1Jim

115202 posts in 3043 days


#8 posted 12-09-2015 03:53 PM

I don’t think this is just a HF problem,in their defence they are very good about sending replacement parts and returns.

-- http://artisticwoodstudio.com Custom furniture

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OggieOglethorpe

1213 posts in 1576 days


#9 posted 12-09-2015 05:30 PM

I am sure if I bought a dust collector from Powermatic or Jet all the crews would be present

Don’t be so sure. Trust me, I know… Over the last 20+ years, I’ve had major brand tools show missing things like the top of the cabinet and screws (Delta X5 Bandsaw), the pulleys and belt (Delta DJ-20), another pulley (Powermatic 719T mortiser), and the switch assembly (Jet Contractor Saw). All were in factory sealed boxes from different dealers.

The best I’ve seen are the tools that ship with the new hardware blister packs, like SawStop and Rigid use. You tend to get a perfect pack, or the blister package is missing and you get none at all.

View Fred Hargis's profile

Fred Hargis

3949 posts in 1960 days


#10 posted 12-09-2015 06:47 PM

To be honest, the few HF things I’ve bought that needed assembly I always replaced their bolts/nut with my own anyway. It always seemed there’s was some form of Chinese metric (wrenches didn’t fit that well) that the rest of the world hadn’t caught up with, and not very high quality in general.

-- Our village hasn't lost it's idiot, he was elected to congress.

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Gixxerjoe04

835 posts in 1043 days


#11 posted 12-09-2015 06:52 PM

Dang it, now that one person will get on here telling he told you so haha. Since I built a stand for mine to use a separator, i used some of my own stuff, not sure if all of my parts came or not, just the important ones.

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Knothead62

2581 posts in 2427 days


#12 posted 12-09-2015 07:12 PM

Remember, an employee is supposed to count the small parts as fasteners and put them in bags to be packed.

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716

502 posts in 383 days


#13 posted 12-09-2015 07:14 PM


Dang it, now that one person.
- Gixxerjoe04

You mean that old person?

-- It's nice!

View bkseitz's profile

bkseitz

294 posts in 776 days


#14 posted 12-09-2015 07:31 PM

Just bought a HF DC this past week….still in box until I can get on my feet again…will let you know how my experience building out a modified DC System (w/Super Dust Deputy & Winn 35a Filter) goes.

-- bkseitz, Washington "if everything is going well, you've obviously overlooked something"

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Gixxerjoe04

835 posts in 1043 days


#15 posted 12-09-2015 07:45 PM


Dang it, now that one person.
- Gixxerjoe04

You mean that old person?

- 716


He gone now? haha

showing 1 through 15 of 24 replies

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