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Bad Black Friday at Rockler!

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Forum topic by PJwood posted 12-01-2015 01:50 AM 1834 views 0 times favorited 25 replies Add to Favorites Watch
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PJwood

13 posts in 3075 days


12-01-2015 01:50 AM

Topic tags/keywords: rockler

I ordered a router table on sale for Black Friday (Bench DogĀ® Cast Iron Router Table with Prolift, Plus FREE Portamate 3-1/4 HP Router Item # 58807 1 $499.98)

Rockler send a confirmation email, then a day later refused to honor the price saying it was a posting error and raised the price $400!!!!

Really? That sounds easy, advertise low prices to attract customers then after the sale, pull back? That’s bait and switch to me! They offered a $25 coupon, though :(

Be careful


25 replies so far

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AZWoody

700 posts in 691 days


#1 posted 12-01-2015 02:16 AM

That’s pretty rotten luck.

Depending how much of an ass you want to be, some states have laws that deal with those kind of situations and can “nudge” Rockler to honor the deal.

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MrUnix

4246 posts in 1666 days


#2 posted 12-01-2015 02:28 AM

Do you mean to say that the price went from ~$500 to ~$900, or almost double what was advertised? I would normally be inclined to just write off Rockler for any future purchases, but with that amount of gouge, I’d be more inclined to contact the Consumer Protection division of your states AG! You have the confirmation, so it’s already in writing from them.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

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fuigb

404 posts in 2425 days


#3 posted 12-01-2015 03:01 AM

Sounds more like an error by a low-level flunky than a deliberate bait and switch. Was $499 way too low to be believed? If so then the fault is with some overworked copy editor who made a mistake then a distracted clerk who made another. Easy for me to say because I didn’t get burned, but cut ‘em a break… they’re a little half-assed retailer doing all of us a service by running brick ‘n mortar shops whenthe whole world is running the other way.

-- - Crud. Go tell your mother that I need a Band-aid.

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ThomasChippendale

244 posts in 400 days


#4 posted 12-01-2015 03:17 AM

They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

-- PJ

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sras

4392 posts in 2597 days


#5 posted 12-01-2015 04:27 AM

For what it is worth, my ad came in for the same thing and it was priced at $899…

Just an FYI – no conclusions offered

-- Steve - Impatience is Expensive

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oldnovice

5733 posts in 2835 days


#6 posted 12-01-2015 05:37 AM

Amazon has the Benchdog cast iron wing extension for $293!

-- "I never met a board I didn't like!"

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bonesbr549

1176 posts in 2534 days


#7 posted 12-01-2015 02:47 PM



They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

- ThomasChippendale

sucks but if you read the fine print on most circulars/FAQ on websites they state a disclaimer that they are not responsible for misprints. Now each state has laws on the books but most would hold a retail to that.

Bummer for sure, but I don’t think rockler operates like that .

-- Sooner or later Liberals run out of other people's money.

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PJwood

13 posts in 3075 days


#8 posted 12-01-2015 03:18 PM

Thanks all for advises ! Yes they say they are not liable for misprints, although there is really no place you click to say you agree with that, and even using their search feature I could not find that verbiage on their web site: it must be pretty hidden!

Rockler must have literally thousands of items they sells and they change the price of just a few dozen for Black Friday. I find hard to believe that this list has not gone through a LOT of decisions and revisions. It is not just like some low level person, check the left-over boxes in the corner of a warehouse and decides: “this needs to go and that one too”. Also on my keyboards, 4 and 8 are pretty far apart, it is not like some big fingered guy could have hit the adjacent key! I don’t think this is malicious, but hey, I spend quite some time reviewing the best offers then when they switched I was not in a position I could re-review the market again !

I ended up making a complaint at the State Consumer Protection Agency.

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pmayer

864 posts in 2533 days


#9 posted 12-01-2015 03:38 PM

Definitely a bummer and a disappointment, but this sounds like an honest mistake to me on the part of Rockler; not a bait and switch tactic, or other intentional deception. It doesn’t seem consistent with the good natured woodworking culture to be punitive when someone makes a mistake. Rockler is just a bunch of woodworkers like us, and one (or maybe two or three) of them made a goof here.

-- PaulMayer, http://www.vernswoodgoods.com

View AZWoody's profile

AZWoody

700 posts in 691 days


#10 posted 12-01-2015 03:45 PM


They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

- ThomasChippendale

sucks but if you read the fine print on most circulars/FAQ on websites they state a disclaimer that they are not responsible for misprints. Now each state has laws on the books but most would hold a retail to that.

Bummer for sure, but I don t think rockler operates like that .

- bonesbr549

There’s a difference between a misprint and a sales transaction that has taken place and confirmed and then saying there was an error after the fact. Especially if the card was already charged.

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OldBoatMan

23 posts in 1898 days


#11 posted 12-01-2015 03:54 PM

Well, hardly surprising. I’ve shopped Rockler off and on for over 10 years. Never, found a really good deal.

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ThomasChippendale

244 posts in 400 days


#12 posted 12-01-2015 05:17 PM

A disclaimer does not allow you to bypass a law, last week I bought a 4 pack of light bulbs advertized at $1.00. The cashier charged me $3.69, the regular price. I went to the service desk and they acknowledged the error, (only after trying to fool me with saying that only ones with damaged packaging was $1…) , I got it for free since the ruling is that for a item under $10, if the price is wrong, they have to give it away.

-- PJ

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pintodeluxe

4859 posts in 2281 days


#13 posted 12-01-2015 06:10 PM

Bench Dog makes nice stuff. Hope you end up with their router table someday.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View ste6168's profile

ste6168

250 posts in 639 days


#14 posted 12-01-2015 06:15 PM

I got two fishing rods for the cost of shipping over the weekend, because of a dual-special (mistake) tackledirect.com ran for a bit. Granted, I haven’t received the rods yet, but I did get order and shipping confirmation with a tracking number. I was waiting for the call to tell me they had realized they made a mistake and were going to cancel. I didn’t need the rods, just so happened to stumble on the deal, so I figured why not?

I guess I will see what happens.

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716

502 posts in 384 days


#15 posted 12-01-2015 06:15 PM

Many many times you go to a grocery store they make a mistake with pricing. The price they run through the cashier machine happens to be higher than the one advertised in a local newspaper or on the actual price tag. They have buzillions of items so it is easy to make a mistake. Fair enough.
But…
I am still to see a mistake where the actual price is lower than advertised.

-- It's nice!

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