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Bad Black Friday at Rockler!

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Forum topic by PJwood posted 12-01-2015 01:50 AM 2166 views 0 times favorited 25 replies Add to Favorites Watch
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PJwood

25 posts in 3424 days


12-01-2015 01:50 AM

Topic tags/keywords: rockler

I ordered a router table on sale for Black Friday (Bench DogĀ® Cast Iron Router Table with Prolift, Plus FREE Portamate 3-1/4 HP Router Item # 58807 1 $499.98)

Rockler send a confirmation email, then a day later refused to honor the price saying it was a posting error and raised the price $400!!!!

Really? That sounds easy, advertise low prices to attract customers then after the sale, pull back? That’s bait and switch to me! They offered a $25 coupon, though :(

Be careful

-- Delicately crafted firewood specialist


25 replies so far

View AZWoody's profile

AZWoody

1127 posts in 1040 days


#1 posted 12-01-2015 02:16 AM

That’s pretty rotten luck.

Depending how much of an ass you want to be, some states have laws that deal with those kind of situations and can “nudge” Rockler to honor the deal.

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MrUnix

5914 posts in 2015 days


#2 posted 12-01-2015 02:28 AM

Do you mean to say that the price went from ~$500 to ~$900, or almost double what was advertised? I would normally be inclined to just write off Rockler for any future purchases, but with that amount of gouge, I’d be more inclined to contact the Consumer Protection division of your states AG! You have the confirmation, so it’s already in writing from them.

Cheers,
Brad

-- Brad in FL - In Dog I trust... everything else is questionable

View fuigb's profile

fuigb

433 posts in 2773 days


#3 posted 12-01-2015 03:01 AM

Sounds more like an error by a low-level flunky than a deliberate bait and switch. Was $499 way too low to be believed? If so then the fault is with some overworked copy editor who made a mistake then a distracted clerk who made another. Easy for me to say because I didn’t get burned, but cut ‘em a break… they’re a little half-assed retailer doing all of us a service by running brick ‘n mortar shops whenthe whole world is running the other way.

-- - Crud. Go tell your mother that I need a Band-aid.

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ThomasChippendale

244 posts in 748 days


#4 posted 12-01-2015 03:17 AM

They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

-- PJ

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sras

4646 posts in 2945 days


#5 posted 12-01-2015 04:27 AM

For what it is worth, my ad came in for the same thing and it was priced at $899…

Just an FYI – no conclusions offered

-- Steve - Impatience is Expensive

View oldnovice's profile

oldnovice

6393 posts in 3184 days


#6 posted 12-01-2015 05:37 AM

Amazon has the Benchdog cast iron wing extension for $293!

-- "I never met a board I didn't like!"

View bonesbr549's profile

bonesbr549

1440 posts in 2883 days


#7 posted 12-01-2015 02:47 PM



They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

- ThomasChippendale

sucks but if you read the fine print on most circulars/FAQ on websites they state a disclaimer that they are not responsible for misprints. Now each state has laws on the books but most would hold a retail to that.

Bummer for sure, but I don’t think rockler operates like that .

-- Sooner or later Liberals run out of other people's money.

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PJwood

25 posts in 3424 days


#8 posted 12-01-2015 03:18 PM

Thanks all for advises ! Yes they say they are not liable for misprints, although there is really no place you click to say you agree with that, and even using their search feature I could not find that verbiage on their web site: it must be pretty hidden!

Rockler must have literally thousands of items they sells and they change the price of just a few dozen for Black Friday. I find hard to believe that this list has not gone through a LOT of decisions and revisions. It is not just like some low level person, check the left-over boxes in the corner of a warehouse and decides: “this needs to go and that one too”. Also on my keyboards, 4 and 8 are pretty far apart, it is not like some big fingered guy could have hit the adjacent key! I don’t think this is malicious, but hey, I spend quite some time reviewing the best offers then when they switched I was not in a position I could re-review the market again !

I ended up making a complaint at the State Consumer Protection Agency.

-- Delicately crafted firewood specialist

View pmayer's profile

pmayer

982 posts in 2881 days


#9 posted 12-01-2015 03:38 PM

Definitely a bummer and a disappointment, but this sounds like an honest mistake to me on the part of Rockler; not a bait and switch tactic, or other intentional deception. It doesn’t seem consistent with the good natured woodworking culture to be punitive when someone makes a mistake. Rockler is just a bunch of woodworkers like us, and one (or maybe two or three) of them made a goof here.

-- PaulMayer, http://www.vernswoodgoods.com

View AZWoody's profile

AZWoody

1127 posts in 1040 days


#10 posted 12-01-2015 03:45 PM


They have to sell at the price advertised, it is the law, mistake is on their part and they have to assume. Insist and you will get your stuff. Of course you have to prove the facts.

- ThomasChippendale

sucks but if you read the fine print on most circulars/FAQ on websites they state a disclaimer that they are not responsible for misprints. Now each state has laws on the books but most would hold a retail to that.

Bummer for sure, but I don t think rockler operates like that .

- bonesbr549

There’s a difference between a misprint and a sales transaction that has taken place and confirmed and then saying there was an error after the fact. Especially if the card was already charged.

View OldBoatMan's profile

OldBoatMan

23 posts in 2247 days


#11 posted 12-01-2015 03:54 PM

Well, hardly surprising. I’ve shopped Rockler off and on for over 10 years. Never, found a really good deal.

View ThomasChippendale's profile

ThomasChippendale

244 posts in 748 days


#12 posted 12-01-2015 05:17 PM

A disclaimer does not allow you to bypass a law, last week I bought a 4 pack of light bulbs advertized at $1.00. The cashier charged me $3.69, the regular price. I went to the service desk and they acknowledged the error, (only after trying to fool me with saying that only ones with damaged packaging was $1…) , I got it for free since the ruling is that for a item under $10, if the price is wrong, they have to give it away.

-- PJ

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pintodeluxe

5422 posts in 2629 days


#13 posted 12-01-2015 06:10 PM

Bench Dog makes nice stuff. Hope you end up with their router table someday.

-- Willie, Washington "If You Choose Not To Decide, You Still Have Made a Choice" - Rush

View ste6168's profile

ste6168

252 posts in 987 days


#14 posted 12-01-2015 06:15 PM

I got two fishing rods for the cost of shipping over the weekend, because of a dual-special (mistake) tackledirect.com ran for a bit. Granted, I haven’t received the rods yet, but I did get order and shipping confirmation with a tracking number. I was waiting for the call to tell me they had realized they made a mistake and were going to cancel. I didn’t need the rods, just so happened to stumble on the deal, so I figured why not?

I guess I will see what happens.

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716

502 posts in 732 days


#15 posted 12-01-2015 06:15 PM

Many many times you go to a grocery store they make a mistake with pricing. The price they run through the cashier machine happens to be higher than the one advertised in a local newspaper or on the actual price tag. They have buzillions of items so it is easy to make a mistake. Fair enough.
But…
I am still to see a mistake where the actual price is lower than advertised.

-- It's nice!

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