Highland Woodworking doesn't care about it's customers

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Forum topic by americancanuck posted 11-29-2015 02:35 PM 1137 views 0 times favorited 7 replies Add to Favorites Watch
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416 posts in 2638 days

11-29-2015 02:35 PM

After waiting 17 days for a shipment of band saw blades to arrive in Canada. I phoned Highlands customer service to try and find out if they might know anything about my shipment and when I might expect to receive it. I was told that since I had chosen the least expensive shipping there was nothing they could do and it simply was not their problem. When I told the service rep that I was speaking with that I thought they had a very poor attitude and that I would like to speak with her supervisor I was told that she had no supervisor. I will not have any further dealings with a company that treats its’ customers in this manner.

-- Retired and lovin it

7 replies so far

View Bill White's profile

Bill White

4950 posts in 3989 days

#1 posted 11-29-2015 04:13 PM

She must have had a bad chili dog at the Varsity that day.
I’ve never had anything but excellent service and generous sharing of info at Highland.


View BurlyBob's profile


5556 posts in 2294 days

#2 posted 11-29-2015 04:19 PM

Likewise I’ve had pretty darn good service from them. Sorry to hear about your experience.

View riverguy's profile


110 posts in 2093 days

#3 posted 11-29-2015 05:50 PM

I’m another guy who has had excellent service from Highland Woodworking and my last order was bandsaw blades sent by cheapest shipping. My bet is there was a glitch somewhere – has to have been for it to take that long – and it would seem to be their responsibility to send out a replacement (if the original shipment was ever even shipped). You just need to talk to somebody else there and please tell them about the treatment you received from whomever you spoke with there. I’m sure Highland doesn’t want that kind of representation! Good luck, and please post how this comes out!

-- Skip, Forestville, CA,

View the_other_ken's profile


32 posts in 3004 days

#4 posted 11-29-2015 05:57 PM

Unfortunately, it probably is beyond Highlands control. My bet it is probably sitting at Canada Customs right now waiting for someone to bill you the tax and the $10 handling fee.

View americancanuck's profile


416 posts in 2638 days

#5 posted 11-29-2015 07:17 PM

I am sure that the problem lies with organizations outside of Highlands control such as USPS and Canada Customs however that does not excuse the attitude of the service rep from Highland that I spoke with. It is also a problem for me that when I asked to speak to this persons supervisor I was told that they had no supervisor and they were the owner of Highland Woodworking. If this is the way owners treat their customers then I simply don’t want to be one of Highlands customers any more no matter how good their product might be. I hope that this gets to the ears of the real Highland management and it does not happen to any more unsuspecting individuals.

-- Retired and lovin it

View Woodknack's profile


11826 posts in 2408 days

#6 posted 11-30-2015 05:04 PM

Businesses (and governments) are made up of many people. Ever had a bad day? Some of those people sometimes have bad days too. I agree though it’s no excuse for that person to behave like a child. Call back on a different day and ask again, or send them an email. And if you want it faster, next time choose a faster shipping method. I mailed a letter to Canada on the 14th, and it hasn’t arrived yet.

-- Rick M,

View AandCstyle's profile


3075 posts in 2285 days

#7 posted 12-13-2015 12:36 AM

I like their Woodslicer BS blades, but find their ordering/shipping to not be quite ready for prime time. That said, even Amazon can disappoint. See my post here. FWIW

-- Art

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