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Forum topic by builtinbkyn posted 11-28-2015 02:54 PM 754 views 0 times favorited 24 replies Add to Favorites Watch
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builtinbkyn

651 posts in 407 days


11-28-2015 02:54 PM

Is anyone familiar with this place? Reputation? They have pretty good pricing, but was wondering about their customer service, etc.

-- Bill, Yo!......in Brooklyn :)


24 replies so far

View Fred Hargis's profile

Fred Hargis

3949 posts in 1960 days


#1 posted 11-28-2015 04:30 PM

I’ve bought things from them over probably the last 12 years or more. Nary a problem.

-- Our village hasn't lost it's idiot, he was elected to congress.

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builtinbkyn

651 posts in 407 days


#2 posted 11-28-2015 05:11 PM

Hi Fred. Thanks for your input. I think you were right about me being set on the Delta ;) My wife said the same thing.


I ve bought things from them over probably the last 12 years or more. Nary a problem.

- Fred Hargis


-- Bill, Yo!......in Brooklyn :)

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Fred Hargis

3949 posts in 1960 days


#3 posted 11-28-2015 06:07 PM

Maybe I should mention, I’ve never bought anything as large as a table saw from them, mostly hand held power tools and accessories. Is that where you are looking at for a Unisaw?

-- Our village hasn't lost it's idiot, he was elected to congress.

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builtinbkyn

651 posts in 407 days


#4 posted 11-28-2015 06:59 PM

Lol yes. They seem to have the best price.


Maybe I should mention, I ve never bought anything as large as a table saw from them, mostly hand held power tools and accessories. Is that where you are looking at for a Unisaw?

- Fred Hargis


-- Bill, Yo!......in Brooklyn :)

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Fred Hargis

3949 posts in 1960 days


#5 posted 11-28-2015 07:07 PM

I didn’t mean to imply I wouldn’t buy a large tool from them (if that’s what it sounded like), they’ve always been good….and like you said, they really have good prices.

-- Our village hasn't lost it's idiot, he was elected to congress.

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daddywoofdawg

1010 posts in 1042 days


#6 posted 11-28-2015 07:15 PM

Might want to ask them if there are problems down the road,do you deal with them or delta?

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builtinbkyn

651 posts in 407 days


#7 posted 11-28-2015 09:34 PM

Understood Fred. Yes, sound advice to contact therm first to get some questions answered.

-- Bill, Yo!......in Brooklyn :)

View knotheadswoodshed's profile

knotheadswoodshed

202 posts in 1639 days


#8 posted 11-29-2015 01:09 AM

I bought my unisaw from them this fall, price was great, communication as far as shipping sucked.
As far as delta goes, my extension wing leveling holes were not tapped. The delta service person was, to put it nicely, a condescending ass. Took 3 weeks to finally get replacements and then they sent 2 sets. Go figure…...

-- Randy - "I dont make mistakes, I make design change opportunities" www.knotheadswoodshed.com

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MrUnix

4244 posts in 1666 days


#9 posted 11-29-2015 01:17 AM

Typically, the retailer doesn’t handle warranty service and if they do, it’s simply to swap out a unit (unless they are actually a service center as well). But asking won’t hurt! I recently needed a part that was missing from the box when I got it, so I just e-mailed Delta and asked what I needed to do. I rarely place a call, as usually you just get some low level flunky who doesn’t want to be there anyway. E-mailing them gets it directed to someone who actually does care! Anyway, they just asked for a mailing address to send it to, and didn’t even want proof of purchase or anything else. Got the part three days later.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View AlaskaGuy's profile

AlaskaGuy

2406 posts in 1776 days


#10 posted 11-29-2015 02:41 AM



I bought my unisaw from them this fall, price was great, communication as far as shipping sucked.
As far as delta goes, my extension wing leveling holes were not tapped. The delta service person was, to put it nicely, a condescending ass. Took 3 weeks to finally get replacements and then they sent 2 sets. Go figure…...

- knotheadswoodshed

Why didn’t you tap them yourself. I know a guy shouldn’t have to do that but it would beat the crap out of waiting 3 weeks.

-- Alaskan's for Global warming!

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knotheadswoodshed

202 posts in 1639 days


#11 posted 11-29-2015 03:36 AM

at $2500.00 I figured it should have been right to begin with, but had I known before starting that it would be a fiasco, I would have tapped them myself. On the flip side, I now have 2 extra sets of cast iron wings.

-- Randy - "I dont make mistakes, I make design change opportunities" www.knotheadswoodshed.com

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AlaskaGuy

2406 posts in 1776 days


#12 posted 11-29-2015 03:56 AM



at $2500.00 I figured it should have been right to begin with, but had I known before starting that it would be a fiasco, I would have tapped them myself. On the flip side, I now have 2 extra sets of cast iron wings.

- knotheadswoodshed

The price of a tool has nothing to do with it being right to begin with, even if it should. I have machine I paid 4 timesx that and it wasn’t right to begin with.

You know what Festool charges for their stuff? Well go over to the Festool’s Owner’s Group and see some of the problem they find on tools right out of the box. There is no amount of money that’s going to make it a perfect world. I’ve learned that for minor stuff it easier and quicker to just take care of it my self.

It may not be right but that’s the way it is.

-- Alaskan's for Global warming!

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knotheadswoodshed

202 posts in 1639 days


#13 posted 11-29-2015 04:06 AM

You are free to see it any way you choose, imho, not holding companies accountable just perpetuates the problems of poor quality and piss poor customer service.

As a fellow lumberjocks tag line states “we deserve what we tolerate”. I personally couldn’t agree more. Again, just my opinion.

-- Randy - "I dont make mistakes, I make design change opportunities" www.knotheadswoodshed.com

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MrUnix

4244 posts in 1666 days


#14 posted 11-29-2015 04:10 AM

Why didn t you tap them yourself. I know a guy shouldn t have to do that but it would beat the crap out of waiting 3 weeks.
- AlaskaGuy

That’s probably what I would have done as well.. it’s a 2 minute job – cast iron is easy to tap.

Cheers,
Brad

-- Brad in FL - To be old and wise, you must first be young and stupid

View builtinbkyn's profile

builtinbkyn

651 posts in 407 days


#15 posted 11-29-2015 04:45 AM

Hopefully, if I order the Unisaw, it will be complete with little to no issues.

I’ve bought a lot of tools over the years but never a shop tool such as a cabinet saw. I’ve bought quite a few job site saws, miter saws, etc, but nothing like a cabinet saw fixture. The only tool I’ve ever purchased that was returned because it wasn’t working properly, was a Ridgid planer. Didn’t hold adjustments. So I returned it. Didn’t even purchase another planer. However after reading dozens of table saw reviews, I’m amazed at how many issues even the “Top Tool” saws have had. Guess we can just chalk it up to the times.

@ knothead – how do you like the saw? Any operational issues now that you’ve had time to use it for a few months? Anything you don’t like about it? Anything in particular you think made the purchase worthwhile? Oh what were the shipping issues you had with International Tool?

Edit: They have the 5hp/1ph Unisaw for $2600?

-- Bill, Yo!......in Brooklyn :)

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