|Forum topic by SNSpencer||posted 12-30-2009 08:36 PM||5088 views||0 times favorited||8 replies|
12-30-2009 08:36 PM
OK, just wanted to thank The Wood Turners Catalog (Some know them by Craft Supplies USA). Yesterday, 12/29, I placed an order for some supplies. Today I received an email with a 1 day promotion discount of 15% for all orders placed today (12/30). So I called up customer service with a simple question. Since I placed the order yesterday not knowing about the upcomming promotion, was there anything they could do for me?
I did not get a refund BUT they did put the equivalant of the discount on account to be applied to my next order. I was expecting to be told no because, running promotions in my line of work, I know what the usual policies are in regards to retroactive discounts on existing orders. But as far as I am concerned, if you don’t ask, the answer is automatically “No”.
Thank you Woodturners Catalog! From a now loyal customer. So here is some more promotion for you:
For today only, Woodturners Catalog is offering 15% off all in stock items. The promotion code is on their homepage at www.woodturnerscatalog.com.
-- Jef Spencer - Refined Pallet - http://www.etsy.com/shop/RefinedPallet