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Customer Service - Can I get a "Yeah!!" for Woodturners Catalog?

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Forum topic by SNSpencer posted 12-30-2009 08:36 PM 5061 views 0 times favorited 8 replies Add to Favorites Watch
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SNSpencer

133 posts in 2579 days


12-30-2009 08:36 PM

Topic tags/keywords: supplies promotion customer service turning pen turning pen making

OK, just wanted to thank The Wood Turners Catalog (Some know them by Craft Supplies USA). Yesterday, 12/29, I placed an order for some supplies. Today I received an email with a 1 day promotion discount of 15% for all orders placed today (12/30). So I called up customer service with a simple question. Since I placed the order yesterday not knowing about the upcomming promotion, was there anything they could do for me?

I did not get a refund BUT they did put the equivalant of the discount on account to be applied to my next order. I was expecting to be told no because, running promotions in my line of work, I know what the usual policies are in regards to retroactive discounts on existing orders. But as far as I am concerned, if you don’t ask, the answer is automatically “No”.

Thank you Woodturners Catalog! From a now loyal customer. So here is some more promotion for you:

For today only, Woodturners Catalog is offering 15% off all in stock items. The promotion code is on their homepage at www.woodturnerscatalog.com.

-- Jef Spencer - Refined Pallet - http://www.etsy.com/shop/RefinedPallet


8 replies so far

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WayneC

12642 posts in 3563 days


#1 posted 12-30-2009 08:38 PM

I have been buying stuff from them for a number of years. Always been happy.

-- We must guard our enthusiasm as we would our life - James Krenov

View KayBee's profile

KayBee

1083 posts in 2712 days


#2 posted 12-30-2009 08:46 PM

Nice to hear customer service is alive and well at some places.

-- Karen - a little bit of stupid goes a long way

View Roper's profile

Roper

1370 posts in 3179 days


#3 posted 12-30-2009 09:11 PM

i get alot of my turning stuff from them and i have never had a problem yet, thats the kind of company i like to deal with.

-- Roper - Master of sawdust- www.roperwoodturning.com

View scrappy's profile

scrappy

3506 posts in 2896 days


#4 posted 12-31-2009 06:59 AM

Good to know. Have their catalog but haven’t ordered yet. (just been useing them for ideas. Wine glasses, Cake cover, Oil Lamp, etc..)

One more reason to try them first.

Thanks.

Scrappy

-- Scrap Wood's the best...the projects are smaller, and so is the mess!

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Innovator

3584 posts in 2879 days


#5 posted 12-31-2009 03:15 PM

I have used them for quite a while, good ptoducts and service.

-- Whether You Think You Can or You Think You Can't, YOU ARE RIGHT!!!

View WoodSparky's profile

WoodSparky

200 posts in 2567 days


#6 posted 12-31-2009 03:51 PM

I had a some what similar experiance with Craft Supplies. I had ordered a set of small hollowing tools.and by the time I had received them, the little guys were on sale. So I had called to moan and groan. They could offer me a credit, but did offer a 10% discount on my next order. Aw what the hell, give on of those bowl coring tools that I was on the fence about. To make it sweeter they had reduce the shipping by 1/2.

Tom

-- So Many tools, So little time

View northwoodsman's profile

northwoodsman

242 posts in 3212 days


#7 posted 12-31-2009 05:08 PM

I have used them for several years. They have good prices, great quality, and unbeatable customer service. If you call with a question, the person on the other end of the phone is a wood turner and knows how to answer your question or solve your problem. Try them, you won’t be sorry!

-- NorthWoodsMan

View Padre's profile

Padre

930 posts in 2954 days


#8 posted 01-14-2010 10:22 PM

Good for them. I shop them all the time too. They’ll keep my business!

-- Chip -----------http://www.penmanchip.com-----------------Micah 6:8

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