Props to Black and Decker customer svc.

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Forum topic by Bill White posted 11-12-2015 03:45 PM 344 views 0 times favorited 1 reply Add to Favorites Watch
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Bill White

4408 posts in 3383 days

11-12-2015 03:45 PM

I’ve had a Stanley 20-331 flush cut pull saw for a LONG time. Blade (replaceable) is pretty much done in. Look on line, find the saw, but no replacement blade. Call Stanley/Black and Decker. Yep! We’ve got the saw, but no blade. You can buy the saw for about $11.00 if you like. The Blade is only $.90, but shipping is gonna eat you alive ‘cause it (shipping) will be more than the cost of the saw. WHAT?? (I say.)
My guy at Stanley final said (under his breath), “look….I’m gonna just send you the blade.”
UPS (yes. That’s right. UPS delivers) Could have been shipped via USPS, but what the heck. Bubble wrap envelope, internal wrap, prepack list, order packing list. No wonder that shipping was gonna cost a bundle.
Anyhow. I’ve got a new blade, B & D customer svc. gets a big thank you for me.


1 reply so far

View bigblockyeti's profile


3581 posts in 1143 days

#1 posted 11-16-2015 12:22 PM

I had a Marples saw (by Irwin) and same deal. They carried the replacement apparently for a short time in the retail market then pulled it. When I bought mine, having a blade I could replace was one of the selling features. When the time finally came to replace it, none were available so I contacted Irwin and though too much time was spend expressing my displeasure regarding availability of a replacement blade, the outcome was good. They ended up sending me a complete new saw.

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