Lumberyard Etiquette

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Forum topic by dakremer posted 12-20-2009 07:22 AM 6791 views 0 times favorited 46 replies Add to Favorites Watch
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2730 posts in 3268 days

12-20-2009 07:22 AM

Topic tags/keywords: bad mood

So I just got home from work. I’m a little ticked. I work at Menards part time (Menards is a midwest lumber/hardware store). I work out in the lumber yard. Today I worked the aisles where all the construction grade 2Xs are kept and plywoods and OSB’s…etc. Part of my job is to keep the stacks looking nice and neat and stocked up. Towards the end of the night I had everything cleaned up and stocked and straightened when one last customer came through while I was away from my aisle. I came back to a complete disaster. While sorting through the 2×4x8s that he wanted, he decided to throw the “bad” ones off to the side on the floor – i’m talking like 30 of them, thrown everywhere. He then proceeded to the 10ft pile and 12ft pile, making a mess out of both of those. When I got to the aisle, he had moved on to the Plywood, where he was throwing the “bad” sheets off the back of the stack behind everything!! I asked him if he needed help as he threw another one back, and told him politely not to throw them back there. He proceeded to tell me I’m worthless because I work in a lumberyard and that its my job to pick up after him (I work part time at Menards to pay for school – which by the way I’m going for my doctorate in Chiropractic). So my plead is this, fellow lumberjocks – PLEASE have some lumberyard etiquette – “If you’re going to sort, be a sport (ie. pick up after yourself!!).” Also don’t think just because someone works out in a lumber yard, he’s below you….you never know which one might be your doctor some day!!!! THANKS FOR READING, I feel a little better now! goodnight

-- Hey you dang woodchucks, quit chucking my wood!!!!

46 replies so far

View BlankMan's profile


1490 posts in 3529 days

#1 posted 12-20-2009 07:58 AM

I would have gotten the store manager, that’s ridiculous. I shop a lot at Menard’s and I pick through the 2x’s and sheet goods too, but I stack the 2x’s on the same stack as I’m going through them. And for sheet goods, I take them off, find the ones I want, then put them back. Excuse my French, what a dickhead.

-- -Curt, Milwaukee, WI

View Jeison's profile


968 posts in 3284 days

#2 posted 12-20-2009 08:07 AM

Every place gets asshat customers, I loved my last boss when I used to work at Kmart, his policy was that you bend over backwards for customers, and god help any employee that didn’t go out of their way to make people happy, but you come into his store with one of those holier than thou attitudes, he would kick you out…AFTER humiliating you in the middle of the sales floor. Man had a rare talent.

Good times, good times.

-- - Jei, Rockford IL - When in doubt, spray it with WD-40 and wrap it with duct tape. The details will attend to themselves.

View ND2ELK's profile


13495 posts in 3950 days

#3 posted 12-20-2009 12:29 PM

I used to work in a Lowe’s store part time in their tool department. People would do the same thing all the time. Open up power tool cases, open sealed package, throw leather goods all over and leave stuff in the tool department from all different parts of the store. It was frustrating but I guess it was part of the job to pick up after them. I guess in your case I would have called the manager let him deal with the fool if he elected to. Now as far as showing you disrespect that is another thing. When I had a A-hole customer I usually just walked away. I figured if they ever complained I would tell the manager that I do not have to put up with that bull-s. Hang in there buddy!

God Bless

-- Mc Bridge Cabinets, Iowa

View GuyK's profile


356 posts in 4256 days

#4 posted 12-20-2009 01:25 PM

Dakremer I feel your pain. I think if you look at most stores as you shop, you will see the havoc caused by the general public. Ignorance and lack of concern for those around us it fast becoming the norm.

I think you handled this, much better then I would have.

-- Guy Kroll

View MsDebbieP's profile


18616 posts in 4337 days

#5 posted 12-20-2009 01:37 PM

oh so frustrating – but a good story to remind people to put their wood back.
Everyone, everywhere, deserves respect. There is no job that is lesser or better than any other.
Not to take away from your story, but hopefully add to it, while at Emergency the other day with my Mom I told the cleaning lady that I appreciated all the work she did to keep the area disinfected as much as possible. Her response was: her shoulders dropped, a big smile lit up her face and she said, “I try my best”. (And I’m sure that she tried even harder after that little bit of appreciation.

-- ~ Debbie, Canada (, Young Living Wellness )

View cbMerlin's profile


100 posts in 3597 days

#6 posted 12-20-2009 01:42 PM

Dakremer – that guy was an idiot, at the least. I’m sure you have far more customers unlike him than like him. Good luck with your education, very impressive! Your situation is temporary, his is not, he’s probably always going to be an idiot. Keep the faith, maybe someday he’ll show up at your office…....well hell, at least your can dream!!!!!

One more thing, and I’m assuming that’s your picture in your gallery, that young lady in the picture with you, well she’s just beautiful! Can you even imagine what the lady in his picture looks like?

-- Sawdust looks better in the garage than cars, explain that to your wife!

View rtb's profile


1101 posts in 3889 days

#7 posted 12-20-2009 05:30 PM

Rude, obnoxious, people are that way all the time. Its the crude showing through. If you have seen some of the strips that keep showing of people shopping at Walmart it demonstrates how inconsiderate people can be of others who might want to shop.

-- RTB. stray animals are just looking for love

View cabinetmaster's profile


10874 posts in 3734 days

#8 posted 12-20-2009 05:41 PM

I would never do that. I stack, find what I want, and restack. The obvious way to be kind to others. I have seen what you are talking about and as a customer to another customer, I have told some “Hey man. stack that stuff back the way you found it’” It has pi—ed a few off but they did restack the pile.

-- Jerry--A man can never have enough tools or clamps

View dakremer's profile


2730 posts in 3268 days

#9 posted 12-20-2009 05:41 PM

Unfortunately this happens quite a bit! Usually it doesn’t get to me – it’s just part of the job. But when its 10 degrees out, with a wind, and I’ve been outside all day – it gets to you :) People at Menards always complain that they don’t get awesome service, and there needs to be more help, yada yada yada – but if I didnt have to spend so much time picking up after everyone….I could help more people!! Thanks for the comments!! Hopefully will be posting my first real woodworking project soon (a humidor for my brother for christmas)!!

-- Hey you dang woodchucks, quit chucking my wood!!!!

View NBeener's profile


4816 posts in 3350 days

#10 posted 12-20-2009 06:42 PM

The customer is always right … except when they’re wrong. This guy was wrong … and I’m being extremely polite in my phrasing.

-- -- Neil

View Andrew's profile


709 posts in 3375 days

#11 posted 12-20-2009 07:05 PM

Yeah, I agree with you, people can be real jerks, especially around the holidays. Especially during the Menard BIG sales going on. I line in MN and have seen it at our local store. There is no excuse for a lack human dignity, and manners. A freind used to tell me this all the time ” Don’t let the Bastards grind you down”. Hang in there, most people are good and have respect for others. Good luck to you in school.

-- Even a broken clock is right twice a day, unless, it moves at half speed like ....-As the Saw Turns

View eddy's profile


939 posts in 3541 days

#12 posted 12-20-2009 07:08 PM

as a service advisor for 10 years i had customers like this all the time. i feal your pain
there will always be people like this and after they make he mess they will complain about the service

-- self proclaimed copycat

View Dusty56's profile


11822 posts in 3864 days

#13 posted 12-20-2009 07:17 PM

Been there , done that…twenty+ years of lumber yard work and every once in a while you have to deal with total morons that have NO respect for the yard help. I’d help anyone that needed to find their “perfect” pieces of wood and most would restack the rest with me after making their selections. If I knew my customer was in a rush to get to the job site , I would restack things by myself , knowing that I had actually helped them and that they would be back again…”job security” I guess .
People have gotten so bad in some areas , the lumber yards don’t allow them into their yards .The customers place their orders and the stock is taken from the tops of the piles (as is, meeting code ) and that is what the customers get….no more selection…..People like your moron make you appreciate your good customers even more…....I have to quote one of my former co-workers here. No matter what happened in the lumberyard , he would always say that ”it’s only a movie” , we would laugh and go on with our days : )
Best wishes on your future job…I couldn’t live without my Chiropractor !!

-- I'm absolutely positive that I couldn't be more uncertain!

View JJohnston's profile


1622 posts in 3468 days

#14 posted 12-20-2009 07:29 PM

Heh – does delivering pizza count?

-- "A man may conduct himself well in both adversity and good fortune, but if you want to test his character, give him power." - Abraham Lincoln

View Gary's profile


1320 posts in 4500 days

#15 posted 12-20-2009 07:32 PM

I’ve never gone to the big box and taken the junk from their stacks of `premium’ grade 2X4s (and the like) and thrown the bad ones on the floor looking for something that’s decent enough to use BUT I guarantee you: I’ve wanted to.
I’ve never been to Menards but at Lowe’s and Home Depot, I’m always amazed at the Crap they call premium.
So, while I understand your post, I gotta ask:
Are the “bad” ones really good or are they crap which shouldn’t be in the stacks to begin with?
If the answer is YES, then even though the customer was out of line, y’‘all are wrong too.
If the answer is NO, y’all should ban that customer from your lumber yard.

-- Gary, Florida

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