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Forum topic by Alexl posted 11-05-2015 04:06 AM 1036 views 0 times favorited 32 replies Add to Favorites Watch
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Alexl

57 posts in 401 days


11-05-2015 04:06 AM

Hi all,
Just got done putting together my new G0771. I am very impressed with the saw at this price point. Yes, the fence is the weak point but it is serviceable. I have two problems though, the tilt shaft (acme thread) is bent making the tilt function not a smooth action, i expect grizzly will send a replacement tilt shaft no questions asked. There is also a small chip in the main table, it really doesn’t hurt anything, but would it be too much to ask Grizzly to ship a replacement table too? Although the chip doesn’t really effect performance, i paid for a flawless saw.. so i feel that is what i should get. Thoughts?


32 replies so far

View jmartel's profile

jmartel

6565 posts in 1610 days


#1 posted 11-05-2015 04:17 AM

Give them a call. Grizzly has good customer service and should replace both.

-- The quality of one's woodworking is directly related to the amount of flannel worn.

View ForestGrl's profile

ForestGrl

445 posts in 546 days


#2 posted 11-05-2015 04:26 AM

Agree with jmartel, in my experience (which is dated, yes) they place high priority on customer service. It’s odd that the saw passed quality control, and they definitely need to know about that!

-- My mother said that anyone learning to cook needed a large dog to eat the mistakes. As a sculptor of wood I have always tried to keep a fireplace. (Norman Ridenour)

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Alexl

57 posts in 401 days


#3 posted 11-05-2015 04:32 AM

Thanks. It appears that one of the cast iron wings banged into the table when they were packing it at the factory. My guess is the tilt shaft was bent when the foam block was placed in to support the motor, they forced the motor into the block and bent the shaft.. just my guess.

View ForestGrl's profile

ForestGrl

445 posts in 546 days


#4 posted 11-05-2015 04:44 AM



Thanks. It appears that one of the cast iron wings banged into the table when they were packing it at the factory. My guess is the tilt shaft was bent when the foam block was placed in to support the motor, they forced the motor into the block and bent the shaft.. just my guess.

- Alexl

Must’ve been packed on a Monday or Friday. :-/

-- My mother said that anyone learning to cook needed a large dog to eat the mistakes. As a sculptor of wood I have always tried to keep a fireplace. (Norman Ridenour)

View Karamba's profile

Karamba

116 posts in 397 days


#5 posted 11-05-2015 05:04 AM



It s odd that the saw passed quality control, and they definitely need to know about that!

- ForestGrl


Most likely it is transportatin problem, not a quality control issue.

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ForestGrl

445 posts in 546 days


#6 posted 11-05-2015 05:11 AM


It s odd that the saw passed quality control, and they definitely need to know about that!
- ForestGrl

Most likely it is transportatin problem, not a quality control issue.
- Karamba

I was just going on what Alexl surmised.

-- My mother said that anyone learning to cook needed a large dog to eat the mistakes. As a sculptor of wood I have always tried to keep a fireplace. (Norman Ridenour)

View knotscott's profile

knotscott

7208 posts in 2836 days


#7 posted 11-05-2015 10:37 AM

Here’s what crossed my mind when I read about the table concern (just thoughts….not a recommendation). If you enjoyed getting a decent saw at a decent price, I’d be inclined to keep the table as long as it’s flat enough and the miters are straight/parallel. (the next one is an unknown) Replacing a heavy cast iron saw top is expensive. In theory, I get where you’re coming from….however, the cost gets absorbed and passed along somewhere to others. It should have been right, but it’s not….instead, I’d send them a pic, and ask for something like a decent blade or other accessory that they carry as compensation. I’d knitpick over a $2000 hybrid, but not necessarily over a fairly full featured $700 hybrid.

Definitely get the shaft replaced.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View Alexl's profile

Alexl

57 posts in 401 days


#8 posted 11-05-2015 12:27 PM


Most likely it is transportatin problem, not a quality control issue.

- Karamba

Possible i suppose, but the box was in nearly perfect condition (i was surprised). there was thick cardboard between the table and the extensions. Again, possible but i really think this is just one that accidentally made it through. I will give them a call, if there is any hesitation on their part to replace the table, i will not push it. However, i do think they need to know that it got through.

View Tennessee's profile

Tennessee

2410 posts in 1975 days


#9 posted 11-05-2015 12:40 PM

When I bought my G0513X2BF, they sent the wrong assembly book with it. When I tried to assemble the table, it would not go in reference to the book.
I could have struggled with it, but instead simply called Grizzly while standing next to the saw, thinking I would get some assembly help. Not so…

Not only did they insist on sending me the right book, they also sent a second table complete with fence, “just in case there were any parts that might have been wrong”. Turns out they were in a transition period with changing tables on that particular model, so they did a bit of overkill to make sure I was happy. I’ve used that second fence a few times on resawing. Very handy. And if I ever break my table, I have a spare.

I’d call them – I bet you get a new tabletop. That was probably caused by a Chinese employee who hit another piece of iron and packed it anyway, since they probably were on piece work. Been in that situation when I worked in Shanghai.

-- Paul, Tennessee, http://www.tsunamiguitars.com

View Karamba's profile

Karamba

116 posts in 397 days


#10 posted 11-05-2015 02:55 PM

That was probably caused by a Chinese employee who hit another piece of iron and packed it anyway, since they probably were on piece work. Been in that situation when I worked in Shanghai.
- Tennessee

Is it possible there was a shootout at the factory and an employee used the iron table as a shield ?

View ForestGrl's profile

ForestGrl

445 posts in 546 days


#11 posted 11-05-2015 05:41 PM


I d call them – I bet you get a new tabletop. That was probably caused by a Chinese employee who hit another piece of iron and packed it anyway, since they probably were on piece work. Been in that situation when I worked in Shanghai.

- Tennessee

That would explain alot! Little incentive to correct an “oops” when packing.

-- My mother said that anyone learning to cook needed a large dog to eat the mistakes. As a sculptor of wood I have always tried to keep a fireplace. (Norman Ridenour)

View AandCstyle's profile

AandCstyle

2562 posts in 1717 days


#12 posted 11-05-2015 10:53 PM

Alex, any update regarding your call to Grizz today?

-- Art

View Alexl's profile

Alexl

57 posts in 401 days


#13 posted 11-06-2015 02:37 AM

CS was great, i have a new acme shaft coming my way. However, i spent a little more time with it today and found the root cause of the bent shaft… and this is not so easily fixable.

The whole panel is dented in with a small kink near the handle. I really don’t think this is shipping damage with the condition of the crate when it arrived.. but who knows. I have a ticket in with grizzly and sent them pictures of the damage. I really hope i don’t have to pack the thing up and haul it back 3 hours round trip to the freight terminal and then turn around and do it again when the new one arrives. Though i don’t see what else can be done. I feel like if that is what has to be done, i should be somewhat compensated… then again maybe i am self obsessed :/.

View AZWoody's profile

AZWoody

693 posts in 684 days


#14 posted 11-06-2015 02:49 AM



CS was great, i have a new acme shaft coming my way. However, i spent a little more time with it today and found the root cause of the bent shaft… and this is not so easily fixable.

The whole panel is dented in with a small kink near the handle. I really don t think this is shipping damage with the condition of the crate when it arrived.. but who knows. I have a ticket in with grizzly and sent them pictures of the damage. I really hope i don t have to pack the thing up and haul it back 3 hours round trip to the freight terminal and then turn around and do it again when the new one arrives. Though i don t see what else can be done. I feel like if that is what has to be done, i should be somewhat compensated… then again maybe i am self obsessed :/.

- Alexl

Hopefully it will be something that won’t require all that extra work, but on being compensated, that is why the price is so much lower for the Grizzly vs another brand, or even the Shop Fox brand, which is identical.
You get the lower price, but you basically are the person who has to take on the responsibility of what a normal dealer would if you bought it locally. You’re the service rep, parts rep, sales rep all rolled up into one.

Luckily I haven’t had any problems from them that required long trips or shipping back. I live 2 1/2 hours from the shipping terminal and when I have had to do troubleshooting with parts, it’s a week from calling to getting a part.

If it does come to something big, just ask them what they can do to help you out with your situation and the trouble you’ll have to go through and hopefully they’ll be receptive.

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Alexl

57 posts in 401 days


#15 posted 11-06-2015 02:54 AM

Yes, grizzly service has been great so far. And i agree, i am partially responsible due to the choice i made in the company. I am not one to make a scene and throw a fit if i don’t get what i want, i am just frustrated and venting online :). I am a little burnt out, i had an issue (not the common alignment issue) with the R4512 that i had to haul back and return so i spent some more money to get one that i thought would be solid, and ended up with another dud. My luck has not been good!

If it does come back to a return, i may however ask if they can do any special pricing on an upgrade to a 1023 or maybe give me a deal on the shop fox fence. If they say no, so be it.
Alex

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