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Forum topic by SeventyFix posted 10-22-2015 02:13 PM 592 views 0 times favorited 8 replies Add to Favorites Watch
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SeventyFix

50 posts in 977 days


10-22-2015 02:13 PM

Topic tags/keywords: woodpeckers router lift tools router router table

Quick Shout Out:

I was given a used WoodPeckers router lift from a friend from the North Texas Woodworkers Association (http://www.ntwa.org/). It was so stiff that it was at the point of being useless. I tried to take it apart and clean it and while that improved the situation, it still was incredibly hard to move. I emailed WoodPeckers for advice. They told me to send it to them. $18 at the post office and I sent it along.

WoodPeckers sent the router lift back in proper packaging, completely refurbished and working like a hot knife through butter. Cost of the repair: $0. Cost of return postage: $0. Customer likely to look at and buy from WoodPeckers first: +1.

Just wanted to spread the good word – great company – no hassles – stand behind their product 100%+.

Michael


8 replies so far

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BurlyBob

3652 posts in 1726 days


#1 posted 10-22-2015 02:18 PM

That is good to know there’s another company with quality customer service. It’s also nice to know it’s made in the USA. I’ve got one of their squares and love it. Looking forward to another.

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waho6o9

7169 posts in 2037 days


#2 posted 10-22-2015 02:25 PM

Good news

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Woodbum

728 posts in 2526 days


#3 posted 10-22-2015 09:02 PM

Those folks are first class. I have some of their stuff including two lifts and think the world of the quality of their products. Buy American when you can from a family business like this one.

-- "Now I'm just another old guy wearing funny clothes"

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Bill White

4449 posts in 3421 days


#4 posted 10-22-2015 09:07 PM

Speaks well of a quality company.
Bill

-- bill@magraphics.us

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TinWhiskers

179 posts in 413 days


#5 posted 10-22-2015 09:08 PM

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fivecodys

581 posts in 1097 days


#6 posted 10-22-2015 10:46 PM

That is how you take are of your customers!
Great to hear.

-- Chem, Central California

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ColonelTravis

1189 posts in 1354 days


#7 posted 10-22-2015 11:16 PM

I met the husband/wife team at a show one year, they really are good people.

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WoodNSawdust

1417 posts in 637 days


#8 posted 10-23-2015 01:50 AM

I have several WoodPecker tools and I love them. Every time I contact customer service they are great. I just wish their one-time-tools did not so long to arrive.

-- "I love it when a plan comes together" John "Hannibal" Smith

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