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Another tool manufacturer that is on my DO NOT BUY list

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Forum topic by thelt posted 1594 days ago 3193 views 0 times favorited 50 replies Add to Favorites Watch
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thelt

607 posts in 1882 days


1594 days ago

Delta Machinery/Dewalt tools and any other name they go by. I was told today by the servicenet people that I need to throw my midi lathe away because it is NOT repairable. The run capacitor on the motor burned up and melted and the part has been discontinued. Iasked what I should do about getting a replacement part and the lady told me “the part has been discontinued and there is no replacement. So, throw it away and by a new one”. What kind of crap is that? Had I been a customer service rep, I would have at least tried to be nice. I will not buy another tool from any of their companies. I know it is really going to hurt them. LOL But I can bad mouth the hell out of ‘em and never recommend their products. THEY DON’T CARE, ONCE YOU BUY!

-- When asked what I did to make life worthwhile in my lifetime....I can respond with a great deal of pride and satisfaction, "I served a career in the United States Navy."


50 replies so far

View jack1's profile

jack1

1898 posts in 2529 days


#1 posted 1594 days ago

That’s unfortunate. I’ve had pretty good luck with most of their stuff I guess. There is no reason why they couldn’t have information as to what could replace the part however. I’d call back again, ask for a supe and crab away! That at least returns some of the aggravation.

-- jack -- ...measure once, curse twice!

View BlankMan's profile

BlankMan

1487 posts in 1855 days


#2 posted 1594 days ago

That’s DeWalt speaking a.k.a. Black & Decker. I’ve dealt with DeWalt’s ServiceNet support a lot and even before B&D acquired Delta and Porter-Cable they were like that, basically useless. B&D/DeWalt have a totally different mindset as to what Customer Service is. You need to contact Delta directly, that’s what I’ve been doing since this B&D fiasco started, Delta people are more then willing to help and bend over backwards to do it. That’s what helped get Delta to where it is.

-- -Curt, Milwaukee, WI

View Roper's profile

Roper

1346 posts in 2215 days


#3 posted 1594 days ago

how old is the lathe? and can you just replace the whole motor instead of having to buy a whole new lathe?

-- Roper - Master of sawdust- www.roperwoodturning.com

View knotscott's profile

knotscott

5151 posts in 1878 days


#4 posted 1594 days ago

You should be able to get another cap from several sources…it only needs to be able to fit, and be close in electrical value.

That service rep’s answer was out of line, but I don’t see her comment as being representative everyone else at Delta/DW/PC/B&D/Devilbiss/Stanley/Oldham. Better to report her than to limit your future tool choices and try to convince others to do the same. I’ll bet if you sent a well worded letter to Delta CS, they’d not only appreciate the insights of this Servicenet employee, but they might even toss a bone your way as compensation….ya never know.

-- Happiness is like wetting your pants...everyone can see it, but only you can feel the warmth....

View BlankMan's profile

BlankMan

1487 posts in 1855 days


#5 posted 1594 days ago

It’s not really a good idea to use a capacitor that’s close or one that makes the motor run,. They’re designed to match the windings, using the wrong value can cause the motor to not run efficiently and/or overheat if it’s a run capacitor. If it’s a start capacitor you might be able to get away with it but it could still cause the winding to overheat during the time it’s energized leading to possibly shorter life. And he did say run capacitor.

-- -Curt, Milwaukee, WI

View DrDirt's profile

DrDirt

2271 posts in 2244 days


#6 posted 1594 days ago

BlankMan is right – match the capacitor – which should really be no issue, as the motors on these benchtop 1/2 HP machines are definitely nothing “special”. So finding the right capacitance should be like falling out of a boat and worrying about missing the water.
Though if it were an issue I would work to get close – as long as you are close you are unlikely to overheat, but can get shorter life and less efficiency – but the choice between a little inefficiency or junking my lathe – I would sacrifice some efficiency.

-- "If we did all the things we are capable of doing, we would literally astonish ourselves." Edison

View WhittleMeThis's profile

WhittleMeThis

125 posts in 1875 days


#7 posted 1594 days ago

Talk to a tech rep at Dewalt they should point you in the right direction, service reps don’t know jack about what their company sells, in most cases, they are just reading from a computer screen and ad-libbing when they are stuck.

View MarkwithaK's profile

MarkwithaK

370 posts in 1680 days


#8 posted 1594 days ago

The rule of thumb with caps is you can go up but you cannot go down as far the microfarad rating is concerned, within reason of course. Typically I try to match the voltage rating but I have used a 440VAC cap to replace one that was rated for 370VAC. I would check w/ your local Grainger.

-- If at first you don't succeed then maybe skydiving isn't for you.

View papadan's profile

papadan

1103 posts in 1870 days


#9 posted 1594 days ago

Post your lathe model # here and someone with the same lathe # can post the Cap values, You siad it burned up so it may not be legible.

-- Carpenter assembles with hands, Designer builds with brains, Artist creates with heart!

View Brian Havens's profile

Brian Havens

195 posts in 1608 days


#10 posted 1594 days ago

I had to replace the start cap in my dust collector. (which happens to be a Delta). Is that the same as the ‘run’ capacitor? The guy I bought it from told me that a little larger is OK, but not smaller. (I could not find the exact size.) He also pointed out that capacitors of that size actually have a value “range” even though they may be labeled with a single value. That was last year, and I have had no problems since.

-- Brian Havens, Woodworker http://brianhavens.com

View BlankMan's profile

BlankMan

1487 posts in 1855 days


#11 posted 1594 days ago

Some motors have two capacitors, a start capacitor and a run capacitor so can’t say without knowing the motor mfg & model or looking at it to see if it’s got one hump or two (US made motors).

But humps don’t tell all. My Jet JSG-6 has no humps and it’s a capacitive start/capacitive run motor (has two caps) but they’re hidden.

-- -Curt, Milwaukee, WI

View GFYS's profile

GFYS

711 posts in 1973 days


#12 posted 1594 days ago

The service net rep just acted stupidly…you should schedule a beer meeting and work it out over a few cold ones.

View TopamaxSurvivor's profile

TopamaxSurvivor

14402 posts in 2178 days


#13 posted 1594 days ago

Any motor shop should be able to hand you what you need.

-- "some old things are lovely, warm still with life ... of the forgotten men who made them." - D.H. Lawrence

View GEORGE6149's profile

GEORGE6149

32 posts in 2099 days


#14 posted 1594 days ago

Did you check with a local major electrical supply shop. I needed a capacitor for a compressor.Brought the capacitor and they matched it up with numbers on it. Works great

-- GEORGE

View cstrang's profile

cstrang

1761 posts in 1670 days


#15 posted 1594 days ago

All on my stationary power tools are Delta and many of my portable tools are DeWalt and Porter Cable, I have never had a good experience with ServiceNet, I needed a set screw for my table saw about a year ago (couldn’t find one with the proper thread pattern anywhere but through Delta) they said it would take about a month to get to me because they do not express ship to Canada… A MONTH!!! I could not use the say with out it, I had to get out my portable Mastercraft table saw and use that for three weeks before the part got to me, suffice to say I was not pleased and will not be buying another Black & Decker product. I am starting to hear more and more bash the Delta name, maybe they will get the message, but unfortunately they most likely will not.

-- A hammer dangling from a wall will bang and sound like work when the wind blows the right way.

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