|Forum topic by Sandra||posted 10-15-2015 12:27 AM||832 views||0 times favorited||14 replies|
10-15-2015 12:27 AM
I bought my Ridgid R4330 in September 2012, and paid $399 Cdn at a big box store.
I’m a hobbyist, but after getting the planer, I completely stopped buying dimensioned lumber and planed down rough lumber I bought on Kijiji or from local mills. The planer saw decent use. It was easy to use out of the box and I never had any issue whatsoever with snipe after adjusting my infeed/outfee tables. Like all lunchbox planers I’ve read about though, it was LOUD.
About 1 1/2 years into owning it, I nicked a blade and decided it was time to flip them. I had an awful time trying to get out the hex bolts that hold the blades in. After a lot of suggestions from fellow lumberjocks, I contacted Ridgid and they told me where the nearest service centre was. I live in a rural province, so the drive was an hour each way, meaning I spent a fair amount of $ on gas. Nevertheless, the blades were flipped, the bolts were sprayed with some type of anti-seize stuff, and I got my planer back in great shape.
Fast forward to this past weekend. I’ve been making hundreds and hundreds of clothespins and have been using my planer heavily. I use hardwood flooring, cutting the finish off on the bandsaw and then planing the boards down.
By this weekend, the deafening screech of the machine was unbearable, so I decided to switch out the blades.
It scared the stuffing out of me. I knew that was the end of the planer, because there is damage inside and no telling where shards of metal are lodged. I sent an email to Ridgid, but genuinely expected some comment about getting it to a service centre or some such thing.
Last night, I found a Dewalt 735 on Kijiji and bought it for $450.00 which was a great deal
And lo and behold, I got this nice letter from Mr Chip Winchester this morning.
Dear Ms. XXXXX,
Let me know if you have any questions.
Thanks and best regards,
So there you have it. They said there was a lifetime guarantee and they honoured it. I consider that to be excellent customer service and I’m now the owner of TWO planers….
-- No, I don't want to buy the pink hammer.