Customer Service and part availability

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Forum topic by oregonbob posted 10-06-2015 02:24 AM 421 views 0 times favorited 2 replies Add to Favorites Watch
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3 posts in 384 days

10-06-2015 02:24 AM

Topic tags/keywords: lathe

I’m thinking seriously of getting into bowl and plate turning and one of the lathes I’m considering is the Delta 60-460. I know that at some time in the past they had real problems with part availability and customer service. Are these problems resolved and Delta can now be trusted? Or should I forget about Delta and go with one of my other choices? I’m also considering the Rikon 70-220VSR or Jet 1221VS.

Thanks for your input.

2 replies so far

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4928 posts in 3079 days

#1 posted 10-06-2015 02:03 PM

Actually, that is the Delta 46-460.

I have had one for 4+ years now and have never had a problem. We also have 4 of them in our turning studio that get the crap beat out of them by students and have never had a problem. I can’t comment on availability of parts or service … but I can tell you that the Delta 46-460 is solid performer.

-- Gerry -- "I don't plan to ever really grow up ... I'm just going to learn how to act in public!"

View Wildwood's profile (online now)


1847 posts in 1551 days

#2 posted 10-06-2015 07:37 PM

Which one of those lathes would give you enough money left over to buy tools and sharpening system don’t already have?

All three lathes will serve you well, but really don’t want to depend upon customer service or warranty. You can see & read lathe warranties online for each lathe. Quality control can be an issue with any of those lathes.

So shop for a vendor as well as the lathe and know and understand return policy and associated fees. If there is a problem(s) when opening box, might want an exchange or refund without paying shipping & restocking fees. Under limited warranty will pay shipping to service center, or shipping & restocking fees to tool vendor.

All three lathe companies will send parts under warranty to you if they have them in stock. All three companies have had delays getting parts to people at one time or another. When dealing with customer or tech support always remain calm and explain problem you are having.

How many phone calls does it takes to solve problems? Really hard to say because most people have no problems with lathes you are asking about. Yes there have been horror stories about customer service, that’s why say shop for a vendor can trust to stand behind what they sell.

-- Bill

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