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Rouerbitworld Customer Service

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Forum topic by James Gallo posted 09-26-2015 01:36 PM 592 views 0 times favorited 2 replies Add to Favorites Watch
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James Gallo

60 posts in 1577 days


09-26-2015 01:36 PM

I recently purchased a 6” Freud Dial-A-Width Dado Set SD-606 from routerbitworld.com, through Amazon. I was anxious to get the set because my CMT set was creating major blowout on my purpleheart box joints. I have time restrictions on this project and was glad the item was delivered 3 days before the quoted delivery date. I was very upset when I opened the package to find a Freud SD-206 dado set which I think is one of the lower priced, lower quality sets. I figured I would try the set anyway just to see if it would suffice for my project.
While it did perform well, it made me realize that I wanted my original choice of a Dial-A-Width Set, eliminating the need of messing with shims. I also realized that it would be nice to have the 8” set instead of 6”. I sent an email to routerbitworld explaining their mistake and my situation. Their immediate response was apologizing for the mistake, telling me I could try the SD-206, and if I liked it, that I could keep it and they would refund all my money for the more expensive SD-606, and only charge me $40 for the SD-206, which is half of it’s $80 original price. Or I could return it and they would knock $100 off of the SD-606.
When I told them I was interested in the 8”SD-608, they told me that wouldn’t be a problem, and they would still only charge me the price of the 6” model minus $100 for my trouble. They refunded my money and shipped the 8” SD-608 immediately. I can’t wait to receive my new dado set, and I have vowed to now purchase all my blades, bits, etc. from routerbitworld.
I just cannot say enough about how much good customer service sways my purchasing decisions.
I just thought I would pass on a good experience, among a world of poor customer service from many other companies.

Jim

-- Jg, Pittsburgh


2 replies so far

View joey502's profile

joey502

487 posts in 985 days


#1 posted 09-26-2015 01:56 PM

Thanks for sharing your experience with routerbitworld. I will have a look at them next time I am shopping.

View Fred Hargis's profile

Fred Hargis

3949 posts in 1960 days


#2 posted 09-26-2015 02:25 PM

I’ve bought quite a few saw blades from them over the last few years, and their service (and prices) have always been top notch. I didn’t go through amazon, just their website.

-- Our village hasn't lost it's idiot, he was elected to congress.

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