|Forum topic by lobro4||posted 09-21-2015 10:54 PM||1125 views||0 times favorited||18 replies|
09-21-2015 10:54 PM
So I am bandying about the idea of a buying a 14” bandsaw. Among the options I came across was the RIDGID MODEL R474. There are a handful of (favorable) reviews out on the internet and the Ridgid site does list it. However, Home Depot lists it as unavailable.
So I sent the following email question to the Ridgid customer service.
“I see lots of recent reviews for this band saw but no place to buy. Does it even exist for sale anywhere? Thanks”
And here comes the reply.
“You will need to check with Home Depot, possibly their customer service desk and have them do what is called a “remote SKU search” of their distribution data base to see if they can locate one. Home Depot handles all of the aspects of the retail distribution for the line of RIDGID products, which includes pricing, and on-line and in-store level item availability within their distribution system.
So I replied back:
“Thanks for the reply. But to clarify… is Ridgid still making this band saw?”
And another return from Ridgid came today.
“Production related information is not available to provide to the general public. As indicated, if a particular item cannot be found in the Home Depot distribution system, then it is not available. “
So I don’t get it. They can’t tell me if they are making a product or not? It’s not like I’m asking for some Top Secret trade information.
-- Rock Chalk Jayhawk Go KU!!